Andy provides excellent service. We contacted him about our fridge and he was upfront about the cost of the service call to diagnose the problem. He was very careful about his work right down to wearing shoe booties so as to not track dirt into our house. Once the problem was diagnosed, he showed me the damaged part and explained it to me, gave me an estimate cost for the part and ordered it immediately. Once the part was in, he called us to schedule installing it. Each time, he always arrived on time and would give me a courtesy call to let me know he was on his way. Our fridge is only 2 years old and no longer under manufacturers warranty; however we purchased it using our credit card that doubles the warranty. In order to file a claim with our credit card, the invoice needed to contain the model # and serial #; however, his invoice originally did not include them. We contacted Andy, and he returned to include these numbers on our copy and his copy of the invoice. That is what I call customer service. This is the second time we used him. The first time was to diagnose overheating of our tenant's oven. He explained to us that the cost of repairing the oven would be about the same as buying a new oven of the same quality. He was very honest about. And sure enough, the replacement oven was close in price to his repair estimate. The reason we contacted Andy in the first place was because he is a member of the BBB (Better Business Bureau). I would certainly say that he lives up to the BBB's standard of practice. I would definitely use him again.