Location & Hours
Brantford, ON N3S 7P2
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About the Business
Established in 1954. Value Village is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than 100 nonprofit organizations by purchasing donated goods from them, which provides a source of revenue to help supports their vital community programs and services. Our brands comprise of Savers (in the U.S and Australia), Value Village (in the U.S. and Canada), Unique (in the U.S.), and Village des Valeurs (in Quebec). All in all, we operate over 300 locations and have 22,000 employees.
Recommended Reviews
Overall rating
6 reviews
5 stars
4 stars
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1 star
- A M.North York, Toronto, ON04Oct 17, 2022
This place has lots of over priced inventory. I saw a lot of things that are cheaper to buy brand new. I was at the Cambridge store the same day and found that the jeans were anywhere from $7.00 to $9.00 more at the Brantford store. Cookware and trinkets were over-the-top crazy in price - used candles priced at $5.00 and $7.00 is outrageous. Women's tops $8.00 and up - cheaper to buy brand new in other stores. Games - that could be missing pieces priced like they are brand new. I also found things that were torn stained, and broken. The manager of this store is out to lunch, I think the owner must be on a permanent vacation from reality. It's a second-hand store, not Macy's on Fifth Avenue. Good grief! To the lady who was going to buy a jacket that they repriced with at a higher price - this is common practise at this store, which I believe is not legal... Take pics of your price tags before going checking out. https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/00522.html They should be ashamed of themselves, but they are not. A quick ride down the highway and you're in Cambridge, Hamilton, Stoney Creek - they are worth the travel.
Thrift stores that do good for the community - please give to : MIssion Thrift Stores - 119 Colborne St W, St. Vincent De Paul - 320 N Park St.
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Justin S.Old Toronto, Toronto, ON52432Aug 13, 2013Getting a little tired of the inflated prices.
I can get new clothes for cheaper prices at the mall - and that's not a happy moment.Helpful 1Thanks 0Love this 0Oh no 0
Lisa L.San Francisco, United States02Sep 19, 2017I was at this store today and spent a few hours there. The prices are very high for a thrift store indeed. After carefully selecting my finds I brought my them to cash. The cashier saw some flaws in a dress and asked her manager if it could be marked down. She also took away a jacket at that time which puzzled me. She brought the two items back after about 10 mins. wait. She did mark down the dress for the flaws and the jacked she marked up 20 dollars higher. I was shocked and did not take the jacket. I don't think I can afford to shop at this place. My local VV has much better prices.
Helpful 0Thanks 0Love this 0Oh no 0- Food B.Brantford, ON080Dec 4, 2013
I'm an in between size right now, so after trying on at least a dozen or more pants in a couple of different sizes, I only ended up finding 1 pair of jeans and a sweater that was only okay on me.
On the plus side, I found a vintage Gucci purse, another designer purse and a modern type of satchel, and each were under $10.
I've been to other 2nd hand vintage stores and some are not as expensive as this is.Helpful 0Thanks 0Love this 0Oh no 0 - Sheryl P.Brantford, ON01Nov 8, 2010Updated review
Well, fair's fair. I said I would post again if Value Village responded to my problem, and they did.
After I emailed head office with my complaint, the next day, I got an email for the manager of the Brantford Value Village telling me to bring in the item and they would exchange it. So I did, and was able to make the exchange for a larger size as I'd requested.
So I've revised my opinion to 4 stars - the only thing that stops it from being 5 stars is that I had the problem in the first place. But as I say, they did correct it, so it came out all right in the end, and I appreciate that they did respond to my complaint.Helpful 0Thanks 0Love this 0Oh no 0Oct 24, 2010Previous reviewI was very disappointed by my experience at Value Village in Brantford today.
Yesterday, October 23, 2010, I purchased a Halloween costume for my daughter at Value Village in Brantford. It turned out to be the wrong size. When I went back today, October 24, 2010, and asked to exchange it for a larger size, the store refused to allow this. I was told that all sales were final as of October 23, 2010.
I was not trying to return the item. I only wanted to exchange it for the same item in a larger size. I do not see how this could possibly hurt Value Village more than a week before Halloween - to exchange one item for the same thing in a larger size.
I, however, am stuck with a $35.00 costume that I cannot use because it is too small for my child.
As a mother of three children, I have donated a large quantity of good quality used clothing over many years to Value Village, absolutely free to them.
I myself am the owner of a small retail business (much smaller than Value Village), and even though it is going through very hard times financially, if one of my customers has a problem, I make it right, even if it is at a cost to me personally. I do this because I believe that's the right and fair way to run a business.
I am very disappointed in my experience with Value Village because it seems clear from this that they do not care about customer satisfaction they way I do in my own business.
In future, I will donate my used clothing to another charity, not to Value Village, and I will buy my children's Halloween costumes elsewhere.
I have emailed Value Village head office about my experience today in Brantford, and if head office does something to make it right, I will post a follow-up review to say that they have done so. - Rochelle P.Scotland, ON24Mar 10, 2013
Friendly service, well laid out, clean, some good finds happen here. It just expanded as well
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