Lodge At Bear Creek

Victoria and her team assisted me on a last minute respite request on a Friday afternoon. They were quick with their response and very courteous.

I reluctantly give them a 1 but is required to post. Suffice to say the level of detail given by Holly G. is similar to our experience so I won't go into detail. Bottomline, this facility 1) lacks sufficient medical/nursing staff to perform minimal care requirements, period. Our loved one was transferred there after 10 days in the hospital for an amputation, subsequent treatment for a related infection, suffered from diabetes blood sugar issues jeopardizing his health/life, and was suffering mental abilities hampering selfcare to include using the restroom. 2) the staff did not complete intake orders from the hospital to include schedule treatment, medications, monitoring, and overall medical conditions/treatment requirements. 3) once alerted and "shown" the written orders, the NEXT DAY, medical staff was not responsive/reactive to rectify/address issues. 4) following alerting the Administrator personally by phone, they continued to fail resulting in a 911 call to remove him and take to the ER for treatment following a life threatening blood sugar level due to lack of basic care at this facility. He remained in the Hosp for several days until a new rehab facility was found. My advice is, if your loved one requires any level of medical care, find another location.
Let me add, we selected this facility becuase of insurance limits and had several positive reviews, which I later discovered were 1) dated, 2) for more assisted living than rehab. Second, while this was all going down, I saw the compliance report issued to this facility the corrective actions required to be posted by law in the facility. Lets just say it was many pages long and much left unaddressed. Wish I had seen, asked for before moving him to this substandard facility. HUGE MISTAKE.

If I could give negative stars, I would. My dad spent 6 days in the hospital for severe edema and was transferred to the Lodge at Bear Creek 3 days ago. Here is a brief list of the problems that have occurred since his arrival:

- Orders from the hospital indicated his legs should be wrapped and elevated to maintain the reduction in edema. After asking the night of the transfer and 4 times the following day for this to be done, it was not. As a result, his legs have swollen again to the level they were when he was admitted to the hospital and he can barely lift them once again.
- Bear Creek has yet to provide him with Lasix (water pills), again per hospital orders, to reduce the edema
- My mom was informed of a covid outbreak the morning after his arrival by the woman at the front desk and we have been wearing masks accordingly. My mom asked for an update on the covid status today, and the same woman who informed her of this on Tuesday, said she never said that to my mom. She repeated this claim, and essentially tried to gaslight my mom into believing it was never said. If there is anything people do not forget these days when it comes to elderly family members, it is possible covid exposure.
- My dad has mobility issues and was given a wheelchair with one broken brake, which means that if he were to try and sit down without assistance it would slide out from underneath him.
- 2 different medication bottles were left around in his room by the staff. He has cognitive issues and could have easily decided to take these medications without nurse supervision only to be given them again (as he may not have remembered taking them previously), which is obviously very serious.

We are now trying to find another facility for my dad as this has been completely unacceptable.

Bear Creek can clearly not be trusted to provide care that has been by doctors and my dad is now in the same state as he was prior to going to the hospital.

I would absolutely not trust this place to care for a loved one.

Very clean environment with kind staff who cares. The DON is extremely hands on and truly cares about the outcome of patient care.

My husband was taken there from the hospital for rehab. He arrived on Thursday evening by transport. When I arrived about 8:30 I walked right in - the door was unlocked and no one was around. My husband is a fall risk, all his papers say so and yet they put him in a room at the end of the hall as far from the nurses station as he could be. Sure enough, he fell out of bed scraping his arm
when I got there the next morning he had already been given a protein drink , (Ensure) and the nurse was about to offer him another when I told her he is a diabetic and can't have those. Several other things happened as well but I think these are pretty big things. I WOULD NOT recommend anyone take their loved one to this place. It looks nice and has a good rating but the staff is not competent!

Be very careful putting a family member in this nursing home. My sister has been there less than one week and we are looking for a new place as well as filing a complaint with the state. She has a hard time with her thoughts and try to remember but forgets many things. They don't get her out of bed, brush her teeth, isolation, the nurses are absolutely disrespectful to my sister and family, major lack of compassion, they get mad at her for dropping items and don't speak to her its awful!!!! The nurses treat patients horribly, they have absolutely no compassion for the patients, hear patients scream for help and no one shows up, nurses sit in chair in hallway and do not get up to help, my sister has tremors and was dropping items as this pissed off the staff, left water on the floor so I cleaned it, would move the call light so she would stop calling. PLEASE DO NOT PUT YOUR FAMILY HERE THEY MAY NOT MAKE IT OUT ALIVE...... In less than 1 week my sister is in worse shape than when she went in.

Don't send a loved one to The Lodge at Bear Creek!

They treat their patients horribly. I know because I had a camera (which they were aware of) in my loved ones room.

They never engaged with him/her. Made him/her use a diaper. Didn't provide a real shower. Didn't brush teeth. Fed him/her QUICKLY (basically - chew, chew, swallow...then another mouthful). These skills they HAD at home, including walking, toileting, showering, eating.... They talked over him/her. He/She regressed while there for 3 weeks. Therapy? What's that? Seriously the worst place ever.

Why do they think it benefits the patient to keep the TV on 24/7 LOUD? Why do they think it benefits the patient by waking them up every 2 hours to do something "important" (eye roll here) like change linens, X-RAY, check temperature - literally my loved one was woken up from midnight to 6:00 for STUPID things. When he/she was startled when they kept waking him/her up, they actually said "WHAT ARE YOU HOLLERING AT"!?! Seriously. My loved one would have been able to move back home had he/she received the care we expected from a Skilled Nursing Unit.

I'm choosing not to identify the gender of my loved one as I don't want retaliation. I WILL be filing a complaint with Medicare as he/she DIDN'T get the therapy necessary to heal. I guarantee Medicare was billed for.

Social Worker? Yep, you've got it...Social Worker was just as useless as the Administrator.

YOUR PARENT WILL BE IN DANGER IF THEY STAY HERE.
This place is unethical, terribly organized, and the employees are unprofessional and do not care about their patients.

They will try to convince you that it is a good place for your loved one. DON'T BELIEVE IT! This place looks really great on the surface (appears clean, doesn't stink, well-decorated)....but no one cares about the actual care of the patients.

They are about their bottom line....and that is all they are about.

My father spent 6 days at this location. And I am his medical power of attorney.

Upon arrival the staff was friendly and helpful. Answered all of our questions and helped get my father settled. This was Thursday afternoon.

By Saturday, the staff was becoming less responsive. It would take over an hour for my father to get pain medicine. Along the line of Advil. At this point I thought it was weekend staff issues.

On Tuesday at around 4-5 pm, my sister had been on a video call with my father. He had started hallucinating, seeing an "8ft tall man and a blonde little girl". As soon as she as she got off the call she called my mother to explain what had just happened, and that a nurse was in the room.

We I called them to find out what was going on the staff did not seem concerned. Said that they would give the dr a call. I waited, and called them back around 6. Requested that they check his CO2 level since he has restrictive lung disease. I had to explain to the nurse what CO2 was.

At 8 pm my brother was on the phone with our father, and conferenced me into the call. It had gone from just seeing the 2 people to an elaborate story about a second society and that he was being told this from writing on the walls.

By this point I had received no calls from the nursing staff. I called them again. They informed me that they had not run the test yet. And then was yelled at for calling them to get information.

The next morning my mother and I showed up at 8:50 am. We walked in on them cleaning up wounds my father had endured due to a fall he had 5 min prior. In the state that he was in, he had gotten up on his own (he was not supposed to) and walked around to the other side of his bed to use the restroom. When he did this, he lost his balance and hit his head on the ac unit. Him getting up and falling, I do not find the staff as negligent. How they handled the situation with the hallucinations I do find them negligent.

They immediately only cared about the fall. Said that they would be getting an xray and dismissed the hallucinations. I demanded a CO2 test again. They said that they would contact the dr. This was at 9 am on Wednesday morning.

My brother showed up at 10 am. By this point my father was having full on conversations with the hallucinations. At 10:30 I asked him to get the staff to call 911. There was a lot of confusion by this request. We ended up with the Asst Director, the Social Worked, and the Head Nurse storming into the room and closing the door. They began to yell at me, saying that there was nothing the ER could do that they could not. I told them that we had been waiting 2 hours for an xray and a blood test. The ER could get them started in 5 min. That I understood that they needed dr approval and that the xray would be from a offsite company. But at last checked at 10:30, they were still waiting for approval. That this was not fast enough when my father was getting progressively worse over the last 16 hours.

They stormed out saying they would call 911. The window in his room faced the entrance, so I opened the blinds and waited. After about 5 min or so, I asked my brother to go check and make sure they called 911.

They did not. They called transport because they did not feel that this was an emergency. Transport would be there in "about an hour". So we called 911.

5 min later the ambulance showed up. The Asst Director stormed back into the room and yelled at me for calling 911, I told her she was not fast enough.

By 11:30 am we were talking to the ER nurse and he was being prepped for tests to figure out what was going on.

At 2 pm he was admitted.

As of the writing of this, he is still in the hospital and it is 5 days later. He was being poisoned by CO2, due to his restrictive lung disease. If we had given into their demands he would have died. Instead, he is alert, lucid, and no longer having hallucinations.

The Lodge at Bear Creek sure is demanding when they want their monthly payment and when it's time for them to pay for service work they are extremely slow. I have contacted them only to get an email address of the AP department. When I asked for the phone number I was told they didn't have it. I am going to contact them one more time than I will file a mechanics lien against the property. If you are a service company have them pay up front like they did when my dear friend was living there.