Simply Laundry

The major issue with this company is the pick up and drop off timing/reliability. You receive a text saying the driver is on his way, shows up well after 10pm - multiple hours after "on his way". When the driver did come to pick up, he was always on his phone and dragged the bag through the hallway to the lobby. The least they could do was wash the bag!!
I wouldn't recommend this wash and fold company.

I had a few loads of laundry done with Simply Laundry. I would not recommend giving this business your laundry.

I gave them a couple of wool sweaters and specified to treat these with care. I was given these sweaters back hanging up on a hanger. They were put on the hanger wet. This disfigured them to the point that the sweaters are ruined. Wool should not be hung up on hangers while wet.

They also put my washing in the dryer, despite the fact that it is not specified anywhere on their website that they use a dryer.

The worst part of this is that the customer care has not helped when I have reached out to them. I have emailed them several times and tried to call too (phone voicemail inbox is full). They have not made an effort to speak to me and solve the situation. I have several clothes that I enjoyed wearing but can no longer wear.

I've been with simply laundry for (I believe) about 2 years now.

Due to my working hours they were the only option available to me.

Previously they would lose items, damage items, not show up on time and did not even have a phone number to contact them at. They also did not provide an address of operations. I had to track them down via DBA addresses etc. Suffice to say I was very displeased, but I had no other option.

For the past 6 months something has drastically changed. They have a phone number, they respond to emails in a reasonable timeframe and I have never again had clothing damaged or lost. (Wear and tear is fine as it happens). They went from a 2-Star to a 5-Star.

Very happy with them

After doing much research and reading hundreds of reviews, I decided to trust Simply Laundry with my spring cleaning laundry. I literally washed every single piece of clothing, towels, and bedding (including blankets) that I have. Everything was hustle free, I got the items picked up at my door and delivered back in a timely manner by a very friendly staff.
I had a couple pieces that really needed some love and care, especially my black clothes, since I have 2 cats that shed quite a bit, but I thought "it's a professional company, everything will be immaculate when it comes back".

OH, HOW WRONG I WAS...

The moment I opened the first laundry bag, I was expecting to be hit in the face with clean laundry aroma. NOPEEEE!!
They smelled EXACTLY THE SAME as when they left my house, if not worse!
My black clothes? Still covered in pet hair.
My towels? Smelled like they were left wet in a corner for days.
My white shirts? Came back yellow.
I couldn't believe my eyes!!!! All my shirts and pants, full of wrinkles, still stained, still smelling like they were used!

That same day I sent them an email explaining the situation, it took them THREE DAYS to get back to me, in the meantime, I had to rewash EVERYTHING myself.
After spending ***$300*** with Simply Laundry, I had to spend even more money, washing my clothes myself, ruining my day and definitely ruining my experience with the company.

When they finally answered my email, they offered to wash my clothes again to make it right, but I had already washed everything, and would never trust another sock with this company, and I urge you to not trust them either.
After telling them that I washed everything myself, I didn't hear back from them. I gave more than a week for someone to contact me and maybe offer to AT LEAST give me some discount on my $300 bill.

I am extremely disappointed and I would never recommend Simply Laundry to anyone.

PS: I will post an update if the company contacts me.

Booked online for a pickup - the driver had the wrong time and he came and left two hours before the time slot booked by me. I tracked him down when I received text messages from the company informing me that my driver had waited for me and left. I requested him to return, which he did, given that there was a system error at Simply Laundry.

The second time around, I booked a pickup, the company emailed me to confirm the pick up, and then no one came to pick up the clothes. It has been two days and I have emailed them and sent messages through the web portal frantically as I have to travel, but there has been no response from them.

Save your money, people. This service is simply not worth the hassle and time spent tracking down the drivers and the company.

AVOID AT ALL COSTS! - GO LITERALLY ANYWHERE ELSE!

Terrible. 0 stars. 0.1/10

I used Simply Laundry for the first time a few weeks ago after my own washing machine broke. Although they started off well and picked up my clothes promptly, it quickly went downhill. After 'washing', they returned my clothes over an hour later than they were suppose (no explanation or apology offered), I then noticed that most of my clothes were still really damp. I could tell they had been damp for a while as my clothes had that stale, moldy smell that clothes have when they've been wet for a long time. It was then a huge inconvenience for me to then try to find a laundrette right before I was meant to go on vacation.

Needless to say I promptly wrote an email explaining the situation and asking them not to charge my card. After almost 2 weeks of silence from Simply Laundry, I noticed a few days ago that they had sneakily charged my card.

After calling Simply Laundry several times, the man answering the phone is super sketchy and super evasive and won't give me any information about who to speak with to get my money back. He has assured me several times 'someone will call back', obviously no one ever does.

Simply Laundry is a terrible service and using them was a major mistake. They have absolutely no regard or consideration for their customers and couldn't care less that they completely ruined my order. They don't even have the decency to acknowledge my emails or phone calls.

I would advise anyone considering Simply Laundry to go elsewhere.

BEWARE OF THIS COMPANY. DO YOURSELF A FAVOR AND DON'T EVEN DARE TO USE THEIR SERVICES.

They are ALWAYS LATE for pick up. No courtesy call/text/email. We had numerous times that our laundry drop off got DELAYED and for 4 DAYS!

POOR CUSTOMER SERVICE. They have a phone number. You can call all day how much as you want but no one EVER picks up the phone! The only way you could reach them is by email which takes them days. It's barely impossible for you to get to them.

We had pillowcases serviced by them and they were all BURNT and ruined. Our towels and bed sheets were MISSING.

We paid extra for scent, fabric softener, and bleach for our white sheets. NEVER get any of those. They all came just the same as the regular laundry without add-ons. So don't bother paying extra because you will never gonna get any.

I specifically indicated under their "Special Instructions" feature to wash the fabrics separately according to colour. All of our white fabrics got mixed up with different colours. They don't read, don't pay attention and they NEVER CARE for your items.

Lastly, I ordered Wash & Fold. They charged me for Dry Cleaning. An average cost for us to do Wash & Fold runs between $71 to $80. They charged us for the same amount of laundry for a whooping $270 for Dry Cleaning service that I NEVER asked for! I spoke with their Customer Service person named SAMANTHA in regards to getting a refund. She tried to sell me this "OFFER" that she will give me 50% discount on our next order ($270 minus 50% OFF = $135. We never paid that much!) I refused because it is clear that we are being obligated to pay for an error they committed. I asked for a refund and they started ignoring and eventually stopped replying to my email.

We have 5 different spas that use their services and they always get us disappointed because there's always something that happens, always something wrong with their services.

We have been loyal clients of them for over a year and didn't mind much about the other issues but, the overcharge is the last straw.

If they can just let go of 5 spas that constantly use their services, and have been their loyal clients for over a year, then it reflects their business ethics. It's crystal clear that they DO NOT care about anybody.

Update 2: On Dec 12th I finally received the rest of my items back. (Plus another pair of boots belonging to someone else). One of my pair of shoes were damaged and ruined. I have received these things back because I sent a Demand letter created by the Pro Bono Ontario, which stated that if I did not have my items back by Dec 14th I would proceed by taking the company to small claims court. I am still not anywhere near happy with the services provided by this company however I am happy to finally have the rest of my items back.

This service lost my clothes. They haven't communicated well. It's been over a week. And I now have the driver offering to pay me off on the side so that I'll stop calling to ask for it. Use this service at your own risk. There are much better options.

Came at the wrong time twice (first, hours earlier than booked - so I wasn't there and then much later then booked with no explanation).

They don't record what they take from you, so you have no way of knowing what they will charge you. I sent 2 business jackets and 1 winter coat. They charged for 2 winter coats and 1 business jacket. I found out after the items had been returned and got the invoice via email. When questioned they did not offer to make the correction. They did offer a $5 credit.

I thought having my drycleaning picked up and delivered justified the higher per item cost, but the errors and problems do not.