Review Highlights
“! Parking at the Pearlridge store is convenient and there's quite a lot of stalls above the store” in 9 reviews
“Fresh location and new high ceiling with so much brighter store compare to the old location.” in 2 reviews
“The parking can be a little hectic at times what their convenient store hours can accommodate working person and their family.” in 4 reviews
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- Dec 14, 2023Updated review
One of my most favorite places to shop and the MOST DANGEROUS!
You have no idea how much times I walk THRU this place and ALWAYS manage to come out with something I don't need!!!
Ok... well maybe you do! But point is... YEA to this place!!
Not too much toddle clothing... BUT a lot of BABY CLOTHES & ITEMS!
Little girl and women are dominating in here. Men's and boys are average BUT not as much as some other locations.
So depending on what place you shop... you'll get good bargains.
Anywho...
Thanks for looking HAPPY HOLIDAYS!Helpful 2Thanks 1Love this 4Oh no 0Jul 25, 2017Previous reviewLoving it!! Ever since they opened, it's been really busy and AWESOME items!! First time shopping here and I'm loving IT!!! Thank you ROSS for coming to Pearlridge.
- Oct 10, 2023
Shopping at Pearlridge Mall in Aiea, Oahu, Hawaii...
I remembered that I needed to get a drain strainer for the bathtub.
Since I was at Pali Momi for a doctor's appointment, I walked over to Ross on Moanalua Road. The free parking is right in front of the entrance. If you're at the mall already, you can enter Ross from the other side.
When I'm at Ross, I like to look at pet toys, caps, stationary, kitchen gadgets, shoes, and personal care items. I saw a cute duckie strainer, but it's more for a kitchen sink and probably is too big for the bathtub. Shucks.
I did see a lot of name brand items at discount prices... I must resist... LOL!
Then... I saw some small, round felt pads (with adhesive) that protect floors when chairs or tables are dragged across a room. I wanted to get them for our mahjong group - for our wooden tile racks - to tilt them back a little so that the tiles don't fall forward.
Hmmm...
the line was so long (because it was Tuesday Club 5% off day)...
Eh...
it can wait for another day...Helpful 32Thanks 7Love this 30Oh no 1 - Jun 22, 2023
It's always a find here...
On this day it sure was, looking for an outfit had been the struggle when it's very specific and I needed to get creative at this point but even then I just couldn't find it...sigh!
After searching I think I found what I've been looking for that illusive items basically almost the whole ensemble in one place woohoo!!! You never know what you'll find so whenever I'm nearby my curiosity just gets me to say "let's just see..." lol that's where I do get into trouble or lucky is what I'd say lol!
This location isn't the biggest but I do believe each location does have it's selling point but was glad to find so many things and yes it was needed, line was very long but the staff worked it's magic and it moved very fast and I understand many places are short staffed so please be kind.
My retail therapy has me at my happy place especially when you find it!
Thank you!Helpful 11Thanks 1Love this 9Oh no 1 - May 9, 2023
Wow, another first for me! I've never been in a Ross store, I'm a very specific buyer which is why I generally shop online at stores I repeatedly purchase from. I most likely would not have been in this store had I not had a conversation with tech at a vet hospital about the ridiculous price for pet poo bags.
Back in January I found I was in desperate need of those disposable bags on my trip to Sofie's vet so stopped at Petco where we ran in and grabbed a pack of eight rolls, 120 for a mere $18.99. I inwardly fumed, paid for my poop bags and decided I wasn't returning to this chain ever again. Back to the above referenced conversation, I was advised she gets all her pet supplies from Ross for less than a third of the price....okay I'll give it a try.
Finding parking here is a feat but people are in and out so two trips around I was able to score parking. I went directly to the fairly small pet section and scored two eight packs of bags. Not only were they ONLY $3.99 there are 160 bags per pack. I also bought the As Seen On TV Fur Daddy to remove pet fur from our stairs. While not a huge selection there were a lot of things from bowls to doggie clothes.
I maneuvered my way to the cash registers encountering a number of shoppers who would not allow passage as they looked at every item on the rack. The racks are placed really close together so it is difficult to pass through. All cashiers are accessed through one main line which makes it move quickly. I got an awesome cashier who made this experience so much better with her enthusiastic attitude. She asked how my adventure was, told her it was my first time in a Ross store , she bubble over telling me I picked a great day as it was a Discount Tuesday and my purchases were 10% off. I was happy before the discount but hey I skipped out the door with my purchases knowing I would return.Helpful 14Thanks 0Love this 17Oh no 0 - 1569344176Nov 18, 2022
You can get some good bargains at Ross. This is located on the second level
In the mauka side ( phase 1 for us seniors). The service was friendly, and the checkout line went fast. Nice environment to shop for christmas gifts. Smile.Helpful 5Thanks 0Love this 3Oh no 0 - Summer M.Honolulu, United States0143Jan 27, 2024
Yesterday, my friend and I had a very disrespectful and unprofessional experience while shopping. As we discussed snacks in the check-out line, a lady loudly yelled at us with an attitude. When I inquired about her behavior, she claimed to have called us. I mentioned my three years of experience at Ross, where I never witnessed such treatment of customers. Her disrespectful response and refusal to let me speak to the manager, stating she was the master manager named Heather, left us disappointed. Ross should improve its customer service, and no one deserves to be treated this way.
Helpful 0Thanks 0Love this 0Oh no 0 - Lala C.Honolulu, United States17302235Dec 18, 2022
It's always a surprise shopping here. You never know what you're going to get. That's the fun of it all. Took me years to get the hang of it. Now, it's a regular, like Long's!
Home goods is my number one section. Always something you thought you didn't need until you found it here! Love all my great finds over the years.
The clothing is overwhelming so every now and then something will catch my eye and "Bingo!", it's a winner.
It's become the go to store for Toys, especially for our Christmas Angel Tree sponsored by The Salvation Army. Enjoy being able to give more with the savings, so instead of one, I'll give 4 or 5 gifts per child. It just feels good to spread the joy with all in need. We have a great Community of helpers.
I could go on and on but I'm sure you all know what I mean.
Happy hunting!Helpful 2Thanks 0Love this 2Oh no 0 - Dec 3, 2022
12/3/22 worst experience ever here. Store was packed with customers and inventory was loaded. The problem was that the checkout line wasn't moving. There was only 2 registers open while the line was 30+ deep. Many customers just abandoned their wagon full of items in the isles. Not willing to wait, many said screw it. Yeah maybe it's hard to find workers but they need to figure it out. Unhappy customers will result in lower profits
Helpful 0Thanks 0Love this 0Oh no 0 - 1442361951Dec 1, 2020
1 December 2020
It seems every Ross is always/always full with customers. Today at this location was no different.
We visited this location since we were in the immediate vicinity taking care of an appointment. We went here primarily to return an item but ended up buying a few other things.
In addition to the large number of people inside Ross at any given time, the checkout lines are always equally long. One thing I noticed and don't fancy too much is the "shared cashier responsibilities". What I mean is - some other similar businesses have designated counters solely for returns, not Ross. Although they have a separate line for customers returning items, you still have to wait for a cashier to notice you and call specifically for returns. I understand having a designated cashier for returns is a double edged sword; they may busy constantly accepting returns or not busy at all. I just think the current method is a bit ineffective.
Anyway, our cashier, Michel (one 'l' according to her name tag) was friendly and explained the voucher to me after returning an item. She was also the same cashier I got when I was ready to check out after browsing the store.
The store have these covid restrictions in place:
- Face masks required for entering
- limiting the numer of customers in the store and employees at both entrance counting the number of customers
- one-way directional arrows in the aisles (although customers don't always notice or just don't care to follow the directions)
- cashier wiping down frequently touched surfaces
- hand sanitizer available throughout the store
Overall, I like Ross because they are an inexpensive alternative for a lot of items.Helpful 5Thanks 0Love this 4Oh no 0
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