Prorise Painting

We recently hired Prorise to paint our three-bedroom townhome. The estimator did a good job documenting everything and providing an accurate quote. The painters were friendly, and the quality of the job was satisfactory. They missed a few areas but painted them after I pointed them out during the walk-through.

Here is where they missed the mark: First, the painters washed their putty knives in a washroom sink. When the drywall putty dried and hardened into small chunks, they clogged the sink.

Second, when they leave, they are supposed to provide extra paint for touch-ups, per the contract. Very little paint was left after the job, so the painter promised to return the next day with more paint. Of course, that did not happen. We texted her multiple times, and we received no response. Eventually, the company emailed us for the remaining balance, and we told them we would only pay once we received the promised bucket of paint. Surprise, the paint was delivered to us promptly.

I advise withholding any money until you are 100% satisfied and are sure you never have to deal with them.

I had prorise paint the outside of my house this past summer (2023). There was a group of painters and the job was completed quickly. Only the foreman spoke English, so when he left the site we were unable to communicate with the painters. Unfortunately some paint bubbled and had to be scrapped off and repainted. The clean up was poorly done. recently I received a call from Alvin who wanted to do an inspection to make sure the job was to their high standards. I have called Alvin back 3 times (over three weeks) with no response. seems like they only call you back if you want an estimate. My paint has bubbled and cracked and I've noticed paper and tape left up on my gutters. Still waiting for a call back.

Joe and Prorise Painting has done a great job painting our home AND our office. Pricing was also competitive with other painting companies who offer upfront pricing, colour consultation and are insured and bonded. Everything went well and I knew what to expect after the initial consultation. Because of the weather, we had to push the job by a couple of days, but at least I had more time to move the furniture out of the way.

My biggest issue was with how I was quoted. I specifically asked for the bedrooms, living + dining rooms and kitchen to be painted.

On the last day, I find out the window trims were not included in the quote. When I brought this up, Joseph kept pointing out that it wasn't in my contract and was asking for another $1900 extra to do them.

My biggest disappointment is that I felt I was not advised properly. It was never brought up as a point of consideration for me when we negotiated the work. I have never hired painters before and as a lay person, was relying on his professional advice.

I wasn't even given the opportunity to consider whether I wanted those done or not. Also, at the end of the day, he came off as defensive and was not apologetic at all.

Will not recommend for this reason.

Update in response to owner's comment:

Hi Joseph. I almost believed your apology until you and Pablo kept texting me about updating my review since you guys apologized and I accepted.

I said I would but was really sick at the moment and would appreciate some time to get better.


1. You already apologized to me for not bringing up the window casings and giving me the option to consider whether I wanted this additional work as you did with the ceiling even though it was out of range of the initial budget we talked about. I never demanded the window casings be free of charge. I can post all our text messages here where my point to you was that I was disappointed because I expected you to bring it up if it were a separate item as you are the professional and I was relying on your expertise.

2. You also already apologized to me about your misunderstanding of what Pablo had told you about the review. I have it on record that he apologized to me as I NEVER SAID I was going to write a bad review if you didn't paint my window casings for free. This is very insulting - something you also already apologized for. What I, in fact, asked Pablo for was someone else in the company I can speak with as I feel my feedback was not being heard by you or him. He said there was no one else, so I said, ok then I will have to express it in my review.
3. If you post my handwritten feedback I wrote after the service, you will see that I had the same feedback about you. I had minor feedback about the paint job itself - I just mentioned there were still lines that I wasn't completely satisfied with, but were fine at the end.

I am really disappointed in you as this has just shown me how insincere you were in your apologies and how you've lied on a couple of points here. If you want to debate these, happy to produce records of our conversation to post here.

Joseph,
Do not accuse me of slander or posting false photos. You were not present at the job site and therefore are in no position to say what happened or didn't happen. That is a photo of my ceiling, and the file's properties clearly show what device was used to take the photo, when it was taken, and where it was taken. I posted the photo to make the point that as a customer obtaining 'professional' painting services, we should not have been put in the uncomfortable and frustrating position of telling your painters that a flat ceiling should not appear textured after painting.
A project is not just the end product. It includes the process of getting to that end. The large number of deficiencies we had to point out and have corrected was unacceptable. We had to have your company in three times to get it to an acceptable state.
The hostile manner in which you have replied to my review further illustrates why no one should hire you.

Painting was professional quality and fast. They cared more about the project than I expected, making suggestions and going the extra mile, and making sure I was totally satisfied at the end. Expensive but worth it.

Knocked a point for pushy salesman and talented but disorganized drywaller who caused a string of mistakes and missed appointments.

The main thing I wanted for my home was to refresh a paint job - I wanted my then brown feature wall in my living room painted a nice grey and my light green bedroom painted back to a refreshing white. ProRise Painting and Restoration was able to do all this work for me. I couldn't have been happier with the work. Joseph came to my house to look at what the job entailed and give an estimate. He also was able to suggest some paint colours with the Benjamin Moore Aura line. When the day of the work came, the painter Alvin was professional and polite and got straight to work - what I appreciated was he wasn't coming in and out - all his gear came with him. He removed his shoes and his painting was clean and meticulous. Holes were patched and areas smoothed out.

I had a great experience using ProRise and will definitely use them for future work both inside and outside of my home.

Prorise painting made my home beautiful! I recently bought a Townhouse that required some serious TLC!  Specifically, the popcorn/textured ceiling.  I knew that repairing it would be a big job and I was really hoping to get it done while I was out of the country. I had got several estimates, but wasn't quite ready to hand over my keys.   Until I decided to get one more quote.  That is when I met Joseph.  I knew right away that he and his team were the ones for the job, he was the first person to see the potential, as opposed to just the scope of work.   Not to mention that he is incredibly organized and could present liability insurance and everything that would be needed for me to make an informed decision and the documents required by strata.  The estimate was comparable to other reputable companies that I had recieved previously.   I was finally ready to hand over my keys. 

Chivan, Joel and Paolo did a great job.   They helped my home reach its full potential and I got to have a stress free vacation, without living through renos.  When I returned there were a couple touch ups that were taken care of right away.

I highly recommend this company without any hesitation.

I hired Prorise painting for interior painting for my home. Pablo was the painter. He did an excellent job, was professional, courteous and knowledgeable. I have no hesitation in recommending Prorise to anyone wishing do do either interior exterior painting. Their knowledge and expertise is beyond reproach.

Irene Fraser

Prorise Painting makes me look good. I never hesitate to recommend the Prorise team (Joseph, Kevin and Jennifer) to colleagues, clients and friends for interior and exterior painting. The feedback I receive is always excellent. The staff, systems and quality of work, are second to none.