Pickering Honda

I was promised to get my vehicle last Saturday and they made it happen on time, despite of a human error.
They went that extra mile to ensure that they deliver the car at the promised time and date.
Thank you Aatif and Dan for all your efforts.
Will keep coming back.
Keep up the good work.

DO NOT GO TO PICKERING HONDA FOR SERVICE! It's mechanics work off commission of total billing and as a result they tell you nonsensical stuff like you need to have a full brake replacement asap. This is what I was told. So I advised for jobs like that I take it to my trusted mechanic. I paid for the scheduled maintenance and left. Believing what they told me, I took it the next day to my mechanic. He took off the wheels and showed me that there was plenty of brake left and that I don't need to replace it for at least another year if I drove the amount I currently did. A FULL YEAR!!!! And I did end up replacing it a year after.

If I had listened to Picking Honda's service advice, I'd have paid over a thousand for the job in addition to the B1 level service I was already there for.

My neighbour told me a similar story and now she refuses to go to Pickering Honda for service.

It seems to me that google reviews and other reviews are showing the same scam issues as mine from their service department. I'm considering escalating this matter to Honda Canada - these criminals have no business operating a service department under Honda's official brand.

I used to love Pickering Honda. There are some great long standing employees but I am fed up with waiting 3+ hours everytime I have an appointment. Why book an appointment time if you're not going to keep it? If you're hoping to waste your time, Pickering Honda will have you sitting around for hours! I am taking my business elsewhere. I was told last time that it wouldn't happen again and here I am being told to wait hours yet again.

We spent hours in the dealership since it was a big decision to buy a new vehicle. Kian was very patient with us and answer all of our questions and concerns. We ended up buying a brand-new CR-V and we never regretted it.

I highly recommend Honda dealership in Pickering! They provided us with exceptional customer service. Thank you for being responsive and resolving our issue promptly.

If you're getting service avoid the man named Rick St. James at reception, this guy wasted my time- asked for a shuttle to go home and he totally ignored my request....

Said he would wait for whichever comes first, either my car to finish or a next shuttle to drop me off.

meanwhile customers who come in after me were getting picked up to get a ride from the shuttle... LEFT WAITING

Poor guy can't do his job well. Whatever tho

We purchased two new cars on the same day here this December 2019. The salesperson was very patient and knowledgeable. Should this young man ever change dealerships, we would gladly purchase another car from him. That's where the glowing review ends.
Although the salesperson advised that I would be entitled to one-year free tire storage upon purchasing additional winter tires, someone behind the scenes stopped that offer after the sale was completed. There were none of the usual floor mats or trunk nets to sweeten the deal either. Nevertheless, if it all ended there, I would not be writing this review. What came after the purchase was shocking. The customer service was deplorable.
I had ordered a hood deflector and window visors for my civic touring edition vehicle. The woman at the parts counter was very courteous and ordered the parts and at the salesperson's request, even provided a discount. I paid in full.
When I returned a few days later for the installation, the service person advised that I still owed a further amount. After much ado, I finally gave in and said I would pay the additional amount after the installation was complete. I would simply forego the original deal and move on.
After an hour or so, I was called to see the installations. The hood deflector was atrocious!!!! It slanted considerably to the left, four of the installation screws were missing and the deflector itself was buckled up so badly that from the driver's seat, one side was dramatically higher and more bent than the other. I was speechless. Initially, the empty holes where the deflector was supposed to be clipped to the hood captured my attention. But afterwards when driving home, the deflector was so lopsided it was distracting. I was completely taken aback. I still have no idea whether the side window visors are installed correctly because the hood deflector became the central focus.
I was told not to worry, that Honda often sends items with missing parts. That seemed odd to me. The idea that Honda routinely sends out items with missing parts was most disconcerting. In any event, the additional parts would be ordered, and I could return the following Monday to have them installed.
I was so depressed that I parked and didn't leave the house all weekend. The hood looked so bad that a neighbour came over to ask me why I had tried to install the deflector myself; that I should have gone to a dealership. How disheartening.
Nevertheless, I arranged my Monday to be able to attend in the afternoon as arranged. By then I had decided that I just wanted the deflector removed. I was surprised to have the service rep call me at 8:20 am asking me to come in right away. I had planned to be able to leave by noon. He was curt and pushed for an estimated time of arrival. The best I could do was to say I'd come as soon as possible and would call when I was coming. I called but could only leave a voice mail.
After arriving and advising that I didn't want the bent-up hood deflector, the service rep pushed to have it reinstalled. After much ado, he agreed to remove it. My biggest worry at that point was whether the glue on the clips would have damaged the paint.
The best was yet to come. Rather than being apologetic, he wanted me to pay for the installation of the deflector as well as labour for the removal of it even though I was just leaving the deflector there as it appeared unsalvageable. But on principal, it seemed unfair that I should pay for labour to install and remove it when it was their bungle.
The service rep was most ungracious. He walked me over to the cash out and stood there as the girl asked me for more money. I felt the $412.90 I had already paid was more than sufficient for what was now only the window visors particularly in light of the abysmal service. I was outraged when the service rep said that he would only waive the price of removing the deflector but that I was still to pay for the installation which caused all of the damage. It was an affront to demand payment for such deplorable service. When I protested, I was laughed at by the cash out girl and her colleague.
I just wanted to see the manager at that point.
The manager attended and was slightly impatient initially because of how upset I was by this time. He did become quite sympathetic and refunded the price of the bent deflector and no labour charge.
You know, I had attended that dealership because years ago my father had purchased a car there. He bragged how great the service was and that he even got a car wash every time he had his oil changed. It is the service after the purchase that is so important because it is ongoing.
Although the manager was quite helpful and pleasant in the end, I will never return to this dealership unless the warranty mandates it. It would be the service department that I would have to deal with, not the manager. Oh, and I needn't mention that there was no free car wash either.

UPDATE: Pickering Honda called me and apologized and made things right for the event below (service scam). The initial experience however still stays with me as there is nothing more I hate in this world than getting scammed. I felt stupid afterwards and stupid I am not. Raised from 1 star to 2 stars. If better training ensues, I might raise to three stars.----------------------------------------


This is a follow up to Pickering Honda;s note below altering the reality of events and facebook connect with me indicating that the manager would call me (never did of course as I didnt expect it) so please be aware of your dealings with this very shady company. .. (My response to her follows) ...
Nope, you straight up conned me. How? When I was at the counter (after having called Honda telling me power train warranty was still in effect) I SPECIFICALLY asked the service rep at PICKERING HONDA if I was under warranty AFTER telling him I had already confirmed the error code to be injector issue (misfire on 4 cylinder could be spark plug, coil, or injector) SO after me saying what I said and asking point blank "is this covered" the response SHOULD have been. Well if it is linked to fuel system i.e. coils or injectors then it is NOT covered! And his manager next to him also heard me ask the question and complicitly said nothing (so I suspect cover up is the norm). So by saying nothing instead of confirming I was not covered, the intent was to cover up hoping that a) They would figure out a way to get as much money out of me as they could ($1700+ for one clogged injector!) b) At the very least rob me of $160 for no particular reason other than they could and waste half my day back and forth with my wife! The kicker? 2 days later (today) no engine codes (I forgot I had had put a can of seafoam in engine 2 days prior to clear injectors and guess that did the job and cleared up injectors...$ avoided the $2000 I would have thrown away at PICKERING HONDA) So in my opinion a) You are deceitful by not being up front and honest with your clients and b) Complete thieves by taking money you would have otherwise not gotten if you were just a little bit honest with your customers....even your response below is terse and scolding in nature! The customers fault no way did PICKERING HONDA do anything incorrect? Scammers? Us? Naw...). Would I recommend PICKERING HONDA to a friend?? No way!! Bring my car in for a service quote? Never (not even under warranty).

Went in for a scheduled service last month. After service (on a Thursday), my car was returned with dirt all over the car's interior (driver's seat, steering wheel, shifter, interior driver's-side door & arm-rest, centre console and centre console arm-rest, dashboard, touchscreen/radio, front passenger's seat). Was so heated, the last thing on my mind was to take pictures. I regret not doing so.

Seriously though... what dealership returns a customer's car in that state???

Called out the service rep to look at the mess. He left and eventually came back with some cleaning product, wiped a few spots then asked, "Are there any other spots you're concerned about?" I laughed to myself because that had to be a joke! Anyway, I decided to say no and left. Had no time for games. Got home and made a request to speak to the operations manager about the situation. Left my contact info and proceeded to wait for a response.

Got up the very next morning for work (5:30AM-Friday) and my car would not start. Both keyfobs were unresponsive; no power to the car/nothing. Had to call roadside assistance. Car was boosted and drove directly to the dealership after calling to let them know of the situation. They did some tests and "found nothing wrong". Of course.

Why would my car mysteriously, all of a sudden, play dead and not start? A 3 year old car with no major issues until that day specifically (right after being serviced)?

Got home, made a second request to speak to the operations manager about BOTH situations. Finally was contacted via e-mail a couple days later. Was given a two sentence apology along with a request to bring the car back in so they could clean it.

For the record, I actually bought the car from this dealership. That adds to my frustration/anger. Won't be going back to Pickering Honda.

If I could give zero stars I would! They kept me waiting and then forgot about me! The worst customer service I've ever encountered!