Pandora Coconut Point

I had an issue at the store and the store manager Marissa called me and went over and above to resolve the issue.

I highly recommend the Coconut Point Pandora Store.

Never will we buy another piece of Pandora jewelry. I was told I wear mine to often which damages the charms and Pandora could care less about it. I've never had any issues with any piece I've bought from a private jeweler even years later. So buyer beware Pandora isn't worth the over prices it charges.

My girlfriend loves the brand and has over 500+ invested in this bs, but you guys sell those rings and anything like they are made indestructible and that they dont fade or change color, well 2 months into having it the ring changes color we didn't want to go to the store because we know the excuses your employees always put like today selena tells my girlfriend that its her fault and she should had taken care of it? Im sorry what? When i got them your sales person said and I remember clearly, "This ring will never fail or change colors or if we have a problem pls bring it in" guess what the ring is black and most of the rings from you guys They are either missing a stone or fading and i really should had read the last reviews from like 3 months ago because they are not wrong ill rather pay up a jeweler and not waste so much money on fantasy jewels or if i really wanted to give her trash rings i would had consider paparazzi jewelry that i never seen one fade and thats a Chinese brand so i really think there is some work to put into how you talk to people there to return you guys jewelry that you guys always talk about lasting so much and this and that. The ring that you guys love to sell and up charge for yeah you tell me does it look a color? Need to do better with receiving a customer with a complaint because i can tell selena might love to sell the trash that you guys have in cases but she doesn't seem to be fair when checking a ring out and giving her reasonable opinion and instead says im at fault, i at ready know im at fault for making the mistake to buy from a store like these and with reviews with the same problem i have and now after many years selena says i need to take it off and put it in a box pls stop yall know damn well when yall sell this in order to get the customer hooked your sales people start saying oh it will last forever and so many lies that at this point really makes me want to make her give away anything from the brand and now she needs to take it off when getting it wet selena says? Oh but when she was trying it on yall start with ur techniques to get you to buy: "never changes color bla bla bla and a bunch of lies"

Excellent transaction....Thanks to Nerissa...I will be back soon to purchase from your beautiful store at Coconut Point Mall....you made my transaction so easy...every question I asked....she answered immediately. She went above and beyond to show me other items that I may be interested in the next time I visit. Thank you Nerissa....you are the best!

Poor customer service. The current Holiday Staff was rude and unfriendly.
Very different from my other visits to
Pandora's at Coconut and while I complement good service ... when staff is rude I'll post poor service and never return to this store!

Had an absolutely amazing experience here. My mother and I began at the Mercato Pandora which is absolutely horrific. Do not even waste your time going there. They do not care about the customers. This pandora in coconut point genuinely cares about the customers and making them happy. Jasmine M is incredible and was so willing to help with everything. From the start she was so friendly and helpful. She was patient with us while we decided which rings were our favorite. She then helped us In dealing with my mothers broken ring. All of the workers are so friendly and helpful here. They also have a huge variety of product. Definitely use this pandora over Mercato one!! My experience here was incredible, and thank you Jasmine for being so patient and friendly!!!!

Customer service was perfect. Friendly staff who knew how to help this clueless husband.

This has been the worst service I ever had! Spent quite a bit in there before, but this time it is my last time! The staff is not very helpful, just want to sell you more!

I recently shopped in this Pandora after purchasing some items on a cruise. One of the charms was defective, didn't stay closed. I wouldn't have thought to ask them to help but the salesperson noticed the defect and offered to have it sent back to the company. I was told that they do not repair, but replace. She explained that it would take some time and asked if I was willing to wait 4-6 weeks, hey you're doing me a favor why wouldn't I? When the item was replaced they called, not once but twice. Sorry I didn't respond to them. When I pickup my charm tthey offered to clean my bracelet and put the charm on. I was thrilled to have a clean like new bracelet. Staff was great.

Service great. Friend of mine went in and they took care of her bracelet right then and there. It had broke. While she was wearing it. Fantastic