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Gino M.
Italian Food and Pizza
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131 reviews
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- Joseph P.Sachse, United States01Mar 25, 2024
Delicious food, good service, and friendly atmosphere. We have been going here for many years, and Geno still maintains a great venue!
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Gino M.
Apr 2, 2024
Thank you for the 5-star review, Joseph! We appreciate your business over the years! We're glad you guys enjoy our food, our service and our atmosphere :) Gino, the owner, wants everyone to feel like family here at Napoli's. We look forward to serving you guys again soon.
- Lisa B.Frisco, United States5710232Mar 1, 2024
Went to Napoli's to try something other than their amazing pizza. I chose the Fettucini Alfredo. The noodles were fresh. The sauce was creamy, but severely lacking garlic. It was sadly bland. Please fix this and I'll try again.
The service was excellent and the ambiance was nice. The food took awhile to arrive. I suspect it may have been due to a birthday party going on in a section of the restaurant.
I have confidence this place can be better doing something very minor: cooking sauce with garlic.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Gino M.
Mar 25, 2024
Hi Lisa. We're bummed you didn't enjoy your dinner during your latest visit. We have spoken with our kitchen about this. We're sorry your food wasn't satisfactory. We make all our food here and bake our rolls too. If you decide to visit us again for something other than our amazing pizza :) please let me (Gino, owner) know so I can make sure your food is cooked the way you like.
- Amber V.Garland, United States2455126Apr 7, 2024
Okay. Kinda flavorless red sauce. Chicken parm was good, lasagna was not. Probably will explore other places before returning.
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Gino M.
Apr 9, 2024
Hi Amber, we're sorry to hear that you didn't like your lasagna. Please accept our apologies that it was not to your standards. But we're glad to hear the chicken parm was good though.
I hope you let the manager or the waitress know you did not like the lasagna, so we could have made you something different. I appreciate you letting us know this feedback and hope you give us another chance in the future. - Saad A.Spring, United States1892Apr 3, 2024
First time at this restaurant, ordered Chicken Fettuccine Alfredo, chicken was cut in 1/2 inch squares and as chewy as rubber which tells me it was heated up in microwave, noodles were ok, sauce was so hot couldn't put in my mouth. Before the meal we had a Napoli Salad which was the introduction to a bad meal. It was just as bad. I will never go back to this establishment.
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Gino M.
Apr 3, 2024
Saad , thanks so much for your comment and apologies that it was not your standard. As far as our food goes ,chicken Alfredo is one of most popular dish for 10’years now and we never get complaints about it , every single order is made fresh and cooked from scratch, we don’t reheat or microwave anything . We don’t own a microwave at my restaurant . Napoli salad is absolutely made from scratch as well but i totally understand that it was not what you expected.
I hope you let the manager or the waitress know you did not like any of the meals so we could have made you something different. I appreciate you sending this feedback and hope you give us another chance to maybe try - Margy C.Reno, United States087Feb 16, 2024
Yum. This will be the 3rd time we will have been here. My husband loves the veal Parmesan I love the chicken carciofi
My husband also loves the imported beer Besa which is on tap. Friendly wait staff. One disappointing thing is that they no longer have the frozen Crown and CokeHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Gino M.
Mar 25, 2024
Thank you for the 5-star review, Margy! We appreciate your business - we're glad you guys keep coming back! Gino, the owner, wants everyone to have a great experience here at Napoli's. :) We look forward to serving you guys again soon.
- Curtis S.Wylie, United States05Jul 10, 2023
I'm personally struggling right now trying to increase and maintain weight. Eating isn't an easy chore and nothing sounds good. My wife and daughter both try to accommodate finding anything I think might be good. One thought the other night was MANICOTTI and we enjoy Napoli's Italian Wylie Restaurant. I asked my wife if she'd request an order using Alfredo sauce with the cheese on top unbaked. I'm sure the wait staff was puzzled, as to why these requests. Instead of assuming she was crazy they asked the owner to hear her request in order to better serve her. She explained our situation and he assured her this was understood, and done to order. Honestly I will make them a more regular eatery in the future. It was wonderful that they took time out to understand, and went the extra mile. Thank you to everyone involved.
R. Curtis SachseHelpful 0Thanks 0Love this 0Oh no 1Business owner information
Gino M.
Jul 10, 2023
Thank you so much for the review, Curtis! We're glad you chose us for dinner and we're happy to accommodate. We hope your health journey gets better. We appreciate your business!
- Kevin R.Farmersville, United States05Jan 30, 2024
We've been going to Napolis for a couple years, and the food gas always been fantastic. When we being quests they all say the same thing!! And Tuesday and Wednesday 50% off wine, so that is a huge savings. Sometimes they are extremely busy, which tells you something must be right. Great management team, waitresses work hard, and just relax and enjoy the meals which we always take home left overs.
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Gino M.
Mar 25, 2024
Thank you for the 5-star review, Kevin! We appreciate your business over the years and bringing guests too! We're glad you guys enjoy our place, our food and half price wine nights! :) Gino, the owner, wants everyone to feel like family here at Napoli's. We look forward to serving you guys again soon.
- Kent C.TX, United States19632Jul 22, 2023
I have been to this restaurant dozens of times over the years. It is nothing short of phenomenal. The owner is very authentic and friendly. He has won numerous awards for Wylie Restaurant Quality and Community Impact. As today is my birthday, I will be celebrating with cake. Stopping by in a few.
Buon appetito!
Much love,
KentHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Gino M.
Jul 24, 2023
Happy Birthday, Kent! We appreciate you taking the time to leave us such a nice review! Thank you for your business over the years! Here's to many more! :)
- Paul K.Wylie, United States84171Jan 13, 2024
We go to Napoli's a couple times a month since we moved to Wylie 8 years ago. I am honestly surprised there is anything but 4-5-star reviews, especially with the focus Gino has on customer service. We have had nothing but stellar service and have even commented that he does great hiring. We're pretty picky, and the food and service has been nothing but great. We've tried a variety of pizza's, subs, pasta dishes and always delicious. We have ordered delivery many times, and a couple time we had an issue. Gino sends them right back out with the correct order. If you didn't have a great experience, go back and try again.
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Gino M.
Jan 22, 2024
Thank you for the 5-star review, Paul! We appreciate your business over the years! Gino, the owner, wants everyone to have a great experience here at Napoli's. We're glad you guys enjoy our place AND all of our food! :) We look forward to serving you guys again soon.
- Janelle J.Sarasota, United States214684Jul 5, 2023
Service was great. I loved the bar area. The Greek salad is great but i prefer their Caesar dressing but it doesn't taste like true Caesar to me. Chicken rollatini was ok. I love cream sauces but this lacked a bit flavor. Rolls are ok. I would go back but try other things!
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Gino M.
Jul 10, 2023
Thank you for the review, Janelle. We're glad to hear you enjoy our Greek salad and other items. We're bummed we didn't meet some of your expectations with our food. Let us know how we can serve you better in the future. We appreciate your business and look forward to serving you again!
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