Millennium Trust

I am thoroughly disappointed with the service provided by Millennium Trust Company when it comes to transferring my Roth IRA account. I have encountered a seemingly insurmountable obstacle in my attempts to move my account, and this experience has been nothing short of frustrating.

Despite my repeated attempts to initiate the transfer, the company has been reluctant to assist or provide the necessary guidance. It's disheartening to see a financial institution fail to facilitate a routine process that should be executed efficiently.

Moreover, their insistence on collecting sensitive personal information, such as my social security or tax identification number, without clear reason or purpose raises concerns about security and privacy. It's unsettling when a company is not transparent about the necessity of such information.

I urge anyone considering Millennium Trust Company for their financial needs to exercise caution. The lack of support and transparency in account transfers is a significant red flag. I will be looking for alternative options to ensure my Roth IRA is managed more competently and securely.

What a joke, can't access your 401k by phone, by app, by computer can't call can't get access. Stay away. And they leave a message that says call the same number I've been calling for weeks.
Thanks for nothing, I'll be taking to a lawyer about starting a class action lawsuit

My funds wound up a MTrust due to an issue outside of my or Millennium's control.

I reached out online, upset, and scared after seeing all of the negative reviews. Lisa responded quickly to my review and referred me to Frank, providing a direct number.

I called Frank and we were able to speak immediately. Frank went above-and-beyond to help me to get my funds to where they were supposed to go. He said all of the right things and did all of the right things. I see a lot of poor reviews and frustration here from the past. Based on my experience today, it appears that Millennium has put some fantastic people in place to fix these previous issues. Give them a chance. I hope you have the same positive experience that I have.

Thank you, Frank and Lisa!

I had to help my mother-in-law with a phone call to customer service last week because she's often confused and losing her memory.

The customer service was terrible. I woke up at 2:00 am feeling unsettled and read other reviews. It was no surprise to see low ratings.

The rep showed zero kindness, compassion, or professionalism. I could picture him rolling his eyes or tapping his pen on the other side.

When he said they needed a form of ID, I explained that we sent her driver's license and a utility bill last month. He said they needed another one. When I asked why, he replied, "Like I said, we need a second form of ID." No explanation, no manners. I understand if his job is not fun, but his tone wasn't professional. We went to the DMV today to get another ID, and they were actually nicer there!

We were patient while he put us on hold for 20 minutes. But he didn't give any new information after returning on the line.

We recently e-mailed arp@mtrustcompany.com and promptly received a cordial, informative response from Janet H., a Client Service Support Specialist. She is the only reason why I added a second star to this review. It was meant to be a one-star review when I started my first draft earlier.

Great job, Janet! They should give her a Christmas bonus.

Today I had a response from a review that I left 6 years ago about being put on Forever hold when I called and not being able to contact anybody to transfer my retirement.

Funny 6 years later, they respond to the review. I wonder if that's how long I would have been left on hold.

My mother passed away and she had an IRA with CapitalOne for years. Unbeknownst to me, they transferred the IRA to these Bloodsucking Monkeys. After months of dealing with them to get the money, they charged $30 for a paper invoice fee and a $100 annual maintenance fee as soon as the funds hit my account. I can't wait to transfer the money, which I tried to do immediately. But no, they say there is a mismatch of social security numbers between the accounts. I can't wait to see my exit fee.

Get your money out of Millennium Trust Company as fast as you can!

You can "TRUST" them to nickel and dime you and pilfer funds from your account without your permission or notice!

Like many others, I had money rolled over to Millennium Trust Company from a prior employer (not by choice) and the money was placed into a "Cash Equivalents" account, which was perfect. Except that my cash kept disappearing!

Unfortunately, the money would have been safer as actual cash under my mattress, because these guys continuously helped themselves to the cash in my account in the name of a variety of fees. They didn't call. They didn't ask. They didn't give notice. They just took the money.

For example, there was an account establishment fee, "Missing Address Service Fee," multiple administrative fees, "Account Closing Fee" an account transfer fee, etc.

So despite my funds being in "cash" I ended up having significantly less money than was deposited with them. Get your money out ASAP.

Edit: Feb., 2023: Still have not received back the fees that M-Trust pilfered from my account, despite them obviously being aware of the situation as they reviewed my account and responded to my complaint. Seems they'd rather keep the shady business practices up and pilfer funds from their unwitting customers than run a reputable business. What a shame this is allowed to persist.

Terrible service, unresponsive and cheated our dead son out of half his IRA distribution.

Millennium finally responded and in process of resolving. Thank you.

So much about this MTC, liar! Incompetance! Money suckers stealing retirement money from retirees who need them the most.

Marlene contacted me regarding the complaint I filed. Yet, MTC again refused to provide a distribution statement for my IRA distribution reflecting the correct post tax amount which is a majority of the funds. She passed me to the ,manager. Did the manager help me to resolve my issue? No. Instead he used lies to shut down my request. This manager repeated lies multiple times, on recorded lines, that MTC has no information on pre- and post- tax amount of my account from my former employer, even though every other representative I spoke to can retrieve the information, and the post-tax amount was on the first statement from MTC.


I'm filing a complaint with my former employer GE for sending my pension funds into MTC with total disregards of the interest of their employees.

If I could give a zero star I would. I have tried to access my account for over 2 months. I've tried to simply log in to my account to access my information and still no luck. Now they claim they need a picture of my social security card. Now I am concerned that this company is a complete scam. I will contacting a financial advisor to handle this on my behalf. They need to be reported. 150% unprofessional!!!!!