Miles Nadal JCC

Friendly, knowledgeable staff. Fun spin classes. Tons of amenities, including towel service. A great selection of personal trainers available. I feel I get excellent value for my membership dollar.

I am personally grateful for the professional and polite staff (security and fitness both). I am always welcomed every time I arrive, and wished a friendly goodbye when I leave.

My only regret is not becoming a member sooner, since I have lived in the neighbourhood since 2001. Better late than never!

Dear Jamie and Priyanthi from Membership,

We've been loyal gym members for years, rejoining even after COVID. They've been increasing fees and such, but we wanted to support our local center. Over the last week, our credit card on file expired and we wanted to take a pause in our membership anyway due to upcoming travel. We called five times, left three voicemails and finally we received an email back one week later from Jamie to come in and resolve things. When we came, They said the membership director Jamie just went for a walk and we heard after 10 minutes that perhaps he wouldn't be back (uncertain since they didn't have his cellphone). Although the membership director presented some options via email, the junior staff refused to entertain them and said we could come back four days later after the long weekend to address it, even though we told them we were traveling for a few weeks afterward.

Worst of all, Priyanthi, the staff member, refused to allow us to enter the gym! Physically refused us! Not only did they bill us for the month and threaten us with collections, they refused us to enter the gym until the membership director came back to follow through on his own offer via email!

This is unacceptable and why everyone is abandoning this center in droves, leading to fee increases. Wow.

This is a horrible facility. Staff are very rude and customer service is sorely lacking. Furthermore, the addition of three security guards who are aggressive and rummage through people's bags every time that we enter the place is awful. If the security is there to keep people safe, why are they aggressive and pushy? It feels like an unsafe environment. I did not enjoy time spent there as the community feel is gone, the staff are not polite or engaged in their jobs and the facility is not kept up well (change rooms not very clean, bathrooms were filthy and disgusting). I am surprised by how this place has changed, sadly.

We love the JCC! We come for swimming classes, and every now and then, a community event. The place has a great atmosphere; very welcoming and down to earth. There are amazing programs being offered here every day for kids and adults alike! Be sure to check it out. You won't be disappointed.

We had an awful experience with swim class recently. Totally incompetent teacher who just stood there looking scared and barely said a word. Really hard time reaching the aquatics supervisor, who refused a refund or even to switch to a better class. Don't waste your money.

This is based on the prenatal aquafit class only. The class is amazing and I highly recommend it, but this is only a 4 star review because I can't speak to any of the other classes or facilities at the JCC.

I love that the pool is salt water instead of chlorine. When I was pregnant I really wasn't comfortable with swimming regularly in a chlorinated pool. The class is tough but it feels so good to be weightless and buoyant when you are pregnant.

The locker area is clean, nothing fancy. Bring your own lock.

I came here to play volleyball over the weekend. As an adult, it's hard to find courts to play on, so usually the Toronto Social Sport Club and Mississauga Social Sport club end up getting permits for elementary and junior high schools. Unfortunately, playing sports as adults in these small gyms can make for some weird games.

When I walked onto the court, I was quite surprised to see it was full sized and enough for 2 adult volleyball games. What was also quite nice was the gym. It looked clean, had plenty of cardio machines and even an indoor track.

They are also in a building with a Second Cup and in addition, there's a little art gallery/seating area which is quite comfy. Seems like a great place to get your exercise in or just chill for a coffee.

The pool is good enough but it's always occupied by classes and swimming lessons. Lots of times babies and children. When there is no lessons it's just crowded.

I've been a member here off and on for the last 11 years. I belong here for two reasons: 1. Convenience. 2. Their spin classes. The majority of instructors are very good and I really like their new-ish spin bikes. It's certainly not cheap and for a bit more you could join a much nicer gym in this city, but aside from the two points above, they always had excellent customer service and that played a large part in what kept me coming back. However, they seem unable to repair a lot of the machines in a timely manner or even their spin bikes - many of the seats and handle bars don't lock in so you end up bouncing all over the place and a number of consoles don't work. And this has been going on for months. I pay nearly $100/month for a basic membership - can they not afford to fix equipment when members are paying that much?! My biggest issue though is this - Over the last couple of years, their customer service has taken a nose dive. I've been screamed at by their fitness desk staff for asking for a token for the "spin" class instead of the "cycle" class (pardon me!), accused of trying to "sneak in" when my entrance card was not reactivated after I had come back from having my membership on hold (their fault, not mine!), charged for a membership hold and my regular fee in the same month which then apparently couldn't be refunded and instead could only be used as a credit (so I basically gave them a loan for a month!). And don't even dare comment on a poor performing instructor or complain when a class is repeatedly cancelled at the last minute because the instructor doesn't show up since they will simply respond in a defensive tone. I get it - everyone is stressed and tired and just doing their job but people also expect quality service. Treating customers as though you're doing them a favour for even providing the services they pay for is disrespectful and rude. Sure, sometimes things come up and it's out of the business' hands, but not when it happens repeatedly.

Their staff need lessons in customer service and they need to realize that their customers are in fact paying for services so repeatedly cancelling them is not ok. If this place was not a 5 minute walk from where I live, I'd go somewhere else in a heartbeat.

Also, they charge a 3% fee on every transaction. Their initial rational for implementing this a number of years ago was that they needed extra money for their crumbling building but would then get rid of the fee after everything was fixed. Years later we are all still paying the fee and nothing has been fixed....

The facilities are excellent, clean, and well-maintained by helpful and friendly staff. I would love to rate MNJCC on a high scale, but their membership policies seem to fly against the rationale of customer retention.

I recently moved back to Toronto after living abroad. After inquiring about re-starting my membership, I was told that there is a $59 enrollment fee! This is above the $79/month adult rate.

I think this is absurd. I've been gone for only 1.5 years, surely they kept my records for auditing purposes. The administrative costs for them would be minor.

As a returning customer, why would I tax myself an additional $59 to give them my business?

Unless you plan to keep a perpetual membership at MNJCC, you may want to ask them about their cancellation and account re-opening policies before you sign up!