Louisville Overstock Warehouse

Came here in late October to table shop. They had a nice large selection floor to choose from. Workers were pretty helpful. We did find a table we liked a lot and it was actually a solid price.

Due to covid we had like. 3 1/2 month for the table and chairs to come into stock. So not really overstocked. But covid has hit a lot of places hard.

My biggest gripe is when my furniture finally came in they sent a text to make an appointment to pick up and the time to make an appointment was like 4-5 days out. Which makes no sense to me. It's literally driving to a dock and having them bring to your car. It's not like they would have Disney world type lines for an outdoor pickup. The stores probably are more crowded. So even saying it because it covid makes no sense. Frustrating spending almost a 1k up front waiting several months being told the item is in and having to wait another 4-5 days and trying to make sure that time lines up with a person you have to get with to borrow a truck or get help from. Not the best customer experience on that end.

I would give 0 stars if I could. Awful business. Awful customer service. Sold a broken couch to my sweet sister then accused her of breaking it and told her she had to pay! My sister is 5'2" and MAYBE 100 pounds... how is she going to break a couch? And when I say broken, I mean fabric torn, wood splintered... awful!

They have continuously lied to her and her husband about the matter, and now won't even pick up the phone when they try to call. It's ridiculous and embarrassing for this business. When asked to talk to the owner, the response was "we don't have an owner". Excuse me, what?? Anyway, ya'll go to Ashley Furniture or something. Save your time and sanity.

Purchased a coffee table and side table from Louisville Overstock. The coffee table top peeled up within the year. Ashley was the manufacturer. Louisville overstock offered a 10% discount after multiple emails with warranty claims. the table was several hundred dollars I would compare it to target quality.

Less than 90 days from purchase and I've just been told my brand new sectional is not warranted for the fact the corner cushion is sinking because "It's made that way." Say what??! I was just told that part of the sectional "only has fabric draped over the frame, and so since that's how it is made, there is no manufacturer defect, and they don't warrant it. Are you like kidding me?!!! The sofa frame was made without any support in the corner so I am supposed to expect it to sink and not be mad that I can't sit on that part of the couch without sinking down? You would be better off to just push a love seat and sofa together with the warranty disclaimer they have. I asked to speak to a manager and no one has called me back. This is sad.

I paid $4000 for a living room suit and delivery charges. They noted they would contact me, meaning have a physical conversation with me about when they were on their way to deliver the furniture. However, this did not occur. The called, texted and showed up to my home and waited 30 minutes. I called the delivery company immediately, a few hours after, to let them know I was available for delivery. They refused to deliver my furniture and told me I would have to pay an additional delivery fee, with a ten dollar discount. My understanding was that they were to speak to me about my delivery before arriving at my home. Then, I went to the store to ask for my money back. First I was told no, then I was told I would be charged a 20% restocking fee, then I was told I'm not getting my money or my furniture, and threatened to call the police on me. I want my money fully returned to my account, part ways with this company amicably, and never do business with them again. In my 25 years of home ownership, I've never shopped at this store, and never ever have I had such a horrific experience when shopping for home goods. Zero should be an option.

LOW has great service and great prices. The employees were very helpful in purchasing and loading my couch and chairs. I won't shop anywhere else in the future, they have everything. If it's not in stock I can order it. They beat everybody on price and friendliness.

After her friend told me that he visited Louisville Overstock Warehouse, and snagged a deal on a leather sofa sectional, I visited with my family to search for a simple dresser to put in my teenager's room. Despite rainy weather and the threat of snow, this spot had lots of visitors coming and going.

The front rooms feel more like a showroom and a large counter was buzzing with customers securing their purchases. Then the space opened into a huge - and I mean huge - warehouse. It was full of sofas, sectionals, chairs, bedroom sets, mattresses, decorative tables, kitchen sets and rugs. Furniture and accessories for every room! Most items are clearly marked with pricing and if you need help, look for someone in a red vest. We received help from a friendly associate more than once, and another just passing by asked us if we needed help.

My favorite item was the rugs. Nice sizes were available for decent pricing and most were really soft. We also had fun viewing available items on a touch screen the size of a TV.

We didn't buy anything this round but found 1-2 items we're considering, plus for the rugs alone, it's worth coming back to visit.

Had the greatest service today at Louisville overstock. My husband and I were on the hunt for a couch today urgently because our pups irreparably destroyed ours and we had to toss it. We went to several stores across Louisville and southern Indiana and found great options at Overstock. We picked one within our budget and that met our entire wishlist. Because it was at the end of our hunt, they were near closing time and made an exception when we couldn't quite get our trailer to the store on time. EVERYONE was so kind and patient. I'm so appreciative of them making it possible for us to take home our couch today.

i purchased a lift chair from this company and i made a mistake of taking the item with me so i could set it and save $160 delivery fee . bad mistake because the chair was missing a receiver piece for the level part that keeps the chair level. called them about this and their comment was that someone would come to home for $100 to fix it. i payed over a thousand dollars for the chair. because i took home, if i had it delivered who knows what they would tell me then .

My buddy and I stop by this place the other day to pick up a table that he ordered. They seem to be doing everything finally text him and said hey park in the lane five so we pull the truck up the guy was super nice and cool that he was working as hard as he could I got us in an out exactly about the time that they told us it would be we were a little bit early so we had to wait a couple minutes but that's on us he didn't do anything wrong and they brought it out loaded up we are off so pretty solid overall