Linen Chest

Hello,

I did curbside pick up today. I understand the current climate of the pandemic, but the employees of Linen Chest at Bayers Lake in Halifax NS can still be decent human beings. A pandemic is no excuse.

I watched an older couple walk-out with a bag of items. So I automatically assumed, as there was no signage outside, it wouldn't be a big deal for me to walk in and pick up my order.

First of all, I walked in and was NOT greeted. Instead, before I could walk pass the front mat. I heard," You gotta...."I could barely hear her, very muffled due to the mask she was wearing, hardly any eye contact, she pointed as if I had to wait in the entrance. So that's what I did. I waited for a few minutes to be asked, can I help you?, which never happened. Instead, I was ignored. I then said," Excuse me; I have an online order to pick up." Then the whole tone changed. I felt as if now, my presence was known, and I was no longer being ignored. She asked my name, and what it was I ordered, NOW I can hear her clearly because I already spent money I'm guessing.

They put my four pillows on the counters. The other representative took the pillows and started walking towards me. I ask politely, " Do I take the pillows from you? "... Her reply was "Just open your trunk, so you don't get too close to me" that's fine, I respect that. But it's all in the tone.

She put the pillows in my trunk, and walked away, before entering the store. She said," next time, just call the store."

How about there will never be a next time, especially at that location. And have a nice day too...

I've done multiple orders online to pick up in-store, from the grocery store, to home hardware, to furniture stores, and at Bed Bath And Beyond. NOTHING compares to the level of horrible service I've received today.

I wonder if the couple before me and gentleman after received the same underwhelming level of customer service. If so, that's unfortunate.

I was so distraught, I called my husband to cope with the anxiety that the whole situation created during my visit. Those two employees should be ashamed of their selves.

Alexandria White

I have never had such a great shopping experience as I had during my first visit to the Linen Chest. I had assumed by their name they were just sheets and towels, so I didn't bother stopping in until recently. But no, they are much, much more than just linens.

First, you are offered a hot beverage when you enter. We were also offered ham panini bites. I had tea, and Mike had hot chocolate and panini. They use the products they sell (in this case coffee maker and panini maker), so it's rather like a demo as well. Cleo was super helpful and informative while serving us.

The store is deceptively huge. It looks smaller outside than it really is. Also, they have everything. Dinnerware. Glasses. Home decor. Kitchen appliances. Bedding. Mattresses. Window coverings. Exclusive lines. More knick-knacks than you can shake a stick at. And almost everything was on sale the day of our visit. I swear we spent an hour wandering through each section. Eventually we bought some glasses and a lotion dispenser (hush, it's a cool dispenser). The prices were awesome.

I can't wait to return. This is my new first stop for all things homey.