Kay Jewelers

I didn't know much about the difference between jewelers until I stopped into this Kay Jewelers. My girlfriend and I moved into town about six months ago and needed to get a ring fixed. The ring was purchased in a different city but from a Kays. That first day set the tone for our continued business at this Kays location.

About a month ago we were in looking at watches and my girlfriend picked one out that she liked. The young lady that works there asked us if we would like to put it on our wish list in our account. We said yes not thinking much of it.

I decided to purchase the watch for my girlfriend for Valentines Day but couldn't remember which model it was that she liked. I walked in the store today (2/4) to purchase the watch. The wish list on our account was so helpful to me, I was able to get exactly what she wanted.

The customer service in this store is exceptional and I really appreciate their help. I would recommend this Kay Jewelers location to anyone!

They lost it. My engagement ring is gone. Such a careless company. My husband proposed to me 2 years ago with a Kay ring. It was modest and I loved it. It was from the man I loved so it meant everything to me. He picked it out on his own and worked so many hard hours to pay for it... 2 years later it broke (which speaks on the quality Kay sells) they said it needed to be shipped off to be fixed. Little did I know I would never see it again because "it was lost in the mail" . Careless and irresponsible. A big company name like this should have prevention measures in place. Google it. it's a common problem for rings to "go missing" with Kay. I would've kept the broken ring with sentimental value. Never shop here. Save yourself the heartbreak.

I needed a spring bar replaced on my watch band....I have had this done dozens of times all over the country....and jewelers usually do it for free because it takes two minutes and costs them penny's, so as a courtesy I asked them to replace the battery while you are at it....wanted them to make a little money....anyway....I waited a few minutes and got a new battery but no spring bar....so I paid them $15 for a battery I did not need and still have my watch in my pocket and not on my wrist....seems a bit crooked to me....should have said We don't have the spring bar and asked if I still wanted the battery replaced.

Never buy anything from them if they basically scammed me for $15 bucks

My husband bought me an anniversary band with diamonds for our 25th wedding anniversary a few years ago. With the lifetime warranty I need to have it inspected every 6months which I do.

This last inspection the ring needed to have a diamond replaced (at no charge) and the employee suggested that instead of using the bar so the ring isn't so loose to have it fixed properly. I agreed and off the ring went. The ring came back and I couldn't get it over my knuckle! grrrrr. Steve said they will send it back expediting the service since it was incorrect. That was two weeks ago. When I called to inquire about my ring the young lady said that the service department is really busy. I said "what about expedited service" she said that with Mother's Day they were really busy! OMG, what customer service. I asked for the manger and was told he was off and she wasn't sure if he would be in for a couple of days!

I called the next day and no one answered the phone. I drove by after work and they weren't even open. I called the day after that and again no answer. Again, driving by after work they were closed......... will I ever get my ring back!
NEVER GO TO KAY'S in SPARKS

Checked store hours online before dragging myself towards town to pick up a couple of special stocking stuffers. Of course the store is closed!!! Online it said open until 9pm on the door it says 8pm and we were there around 7:45pm. So I tried to call because there were employees still in the store that just stared at us when we tried to open the door. No one answered the phone. It just rang and rang until a busy signal comes on and then hangs up. I won't be back to shop at this store. It's so frustrating the way stores do business these days... I just saw another review with my same complaint to a tee written 2 months ago. Obviously their business is doing so well they can't be bothered to update their online information, stay open during marked business hours or answer the phone.

I have been into this store multiple times for help with resizing my rings, cleaning, and repairs and have had nothing but amazing experiences with the manager and staff members. I originally bought my wedding ring/ring guard online during COVID and when I received it, it was missing a stone on the band. When their location finally opened back up i called and asked if they were doing repairs. At the time they were were on hold for repairs, but the manager made an exception to help me out and get my ring fixed! I recently went back a couple weeks ago to get my engagement ring resized and saudered together with my ring guard. It came back beautifully. I seriously can't thank them enough. If you've had bad experiences in the past I encourage you to give them another try. They made my day with their help!

I have been in this store over the years since I've been in Sparks. However, I will NEVER do ANY business there again!! The old grey haired man was a lazy prick! He wanted to charge $37.99 to take one link out of a watch. I have been there a few times for this same service on watches that were not bought there and was never charged.

This Kay jewelers is the worst one in sparks/Reno by far. They are slow and the people are rude and ignore the customers.

My husband originally purchased my wedding set at Jared in South Reno. Because we live in Sparks we were excited that they were partners for Kay Jewelers so that we didn't have to go across town to have my rings inspected. Sadly I gained weight and was no longer able to get my rings off, despite all the "tricks' with Windex and strings and ice and whatever else.
One morning I realized that I was missing a small diamond in the outer setting and I went into Kay and the wonderful Jen was able to keep me calm while cutting off my ring. They were able to get the rings off and give me a great price to replace the lost diamond, tighten the setting and size the ring for me. The ring came back in time and they had done a wonderful job with it. They have a very happy customer here and I will continue to go back.

irst and foremost, Kay Jewelers is a serious rip off. They will charge you for everything. Upgrading your diamond? Its not going to be dollar for dollar. It has to be whatever the cost of the original ×2 and they won't let you do it unless you spend extra for their premium insurance. They charge for EVERYTHING! (Bare in mind they "assured" me when my husband bought my ring, that repairs and things like white gold touch up would be covered for the life of the ring.) The only thing they don't charge for is the cleanings they do with hot water and a toothbrush.
Now, onto the Kay jewelers in Sparks (Disc Dr). My husband wanted to surprise me with a new wedding band on our Anniversary but lo and behold, the elderly lady and her manager were closing early so we went somewhere else and decided to upgrade my entire bridal set. That wasn't even the worst part (honestly, I am super grateful that they closed early as I wouldnt want to give that lady any kind of commission or Kay my business.) I went in the next day to have my original wedding ring cleaned and inquire about having the white gold touched up. The elderly lady was quick to point out that I had a bent prong and and that my ring was not covered for any repairs since I didn't have their premium insurance or whatever. I was told that they wouldn't fix the one prong but had to fix all four even though only one was bent (to the tune of approximately $125.00 or $46.00 for the first prong and $26.00 for each additional prong.) The white gold touch up would be another $46.00 AND she took it upon herself to recommend a resizing because my ring was tight for an additional cost of yet another $46.00. I have some arthritis and was a bit puffy.
Please don't go here. The diamonds are low quality at RIP off prices, customer service is severely lacking and they promise things that they never intend to honor. Go to a local jeweler, the quality and service will be infinitely better. That's where I'll be taking money for repairs.