Kaiser Permanente

I loved my experience here because everyone was polite and understanding, from my optometrist to the optician. The only thing I wish Kaiser offered was LASIK because that's the one surgery I want done in the near future. Dr. Chung and Sheila were super informative and answered all of my questions thoroughly. It was my first time ordering prescription glasses via their optical center. The price was discounted due to Medi-Cal, so it ended up being cheaper than what I've paid for at Walmart. Most of the employees are always friendly and approachable. It's definitely one of the better visits I've had. I was also able to get my PD measured.

One little thing though was that it took about 17 minutes after my appointment time to be seen, so make sure to keep yourself occupied. ^^ It can be confusing because they have two waiting rooms and I didn't see my doctors name on either. The directions need to be more clear. Other than that I have no complaints and look forward to my next exam.

I came here because I had a video appointment with one of the doctors here and my usual doctor didn't have an available appointment for my follow up visit. However, Dr. Wasim was cool and attentive, so I decided to do my follow up here.

Located right off the 91 freeway and Orangethorpe on Valley View, this Kaiser clinic location has ample parking and is easy to get to. The building, itself, looks newish on the outside, but is dated on the inside. Lots of dark wood doors and beige paint.

Everything is compartmentalized and the flow is just confusing. Maybe I'm just spoiled since my home clinic is the La Habra office which is one of their newest locations. That one is open and airy with greys and light colors, unlike this place.

However, the medical staff is excellent and polite and friendly. The pharmacy staff is likewise, and they try to get you out as quickly as possible.

During my visit I got another follow up appointment scheduled before I left as well as a specialty consult.

While I won't make this my primary clinic based on the distance, I will gladly drive here, if needed.

In fact, I'm scheduled next week.

Very long lines at the pharmacy, long waits at reception , must wait forever for your appointment at eye center. Always feel rushed. But a good place to get a blood draw.... If you want to wait in the line at reception.

Do not try and get an appointment here. I have tried to get an appointment multiple times and there is never any availability within the next couple of days or week. I have to go to urgent care every time. I was able to get an appointment for my daughter at this location but not with her PCP. I had to ask for any available Dr. and that Dr was great but not the one I chose. I just had a small surgical procedure last night in the ER and they told me to see my PCP in 2 days for a follow up. I just got a call to schedule something and the earliest they had was 11 days away. When I mentioned the 2 day follow up I was told "yeah we don't have anything for that time". Not sure why I was even asked to choose a PCP I have NEVER seen them. I know there are times where healthcare is overworked but stop accepting new patients if you can't see them in a timely manner. The response is always here are the 3 urgent care centers you can go to. None of which are very close to me. Kaiser in other locations is better but my experience with this location has been horrible.

Always in order. Very clean and do not hve that smell of hospital. I like their app, it's user friendly.

My doctor is at this location. Lines are not really long like other KP Clinics/Medical Office, plus checking in is very fast and efficient. I come here for all my medical needs: doctors, pharmacy, and lab work.
Highly recommend this KP Medical Office.

This is not a review of any one center.
It's in general. The system of getting the patient to appropriate care is what is broken. The quality of care from medical staff is great. Navigating the call system is difficult. So often there is miscommunication between staff from one shift to the next. Apparently no interdepartmental communication. If there is , it's not good

Kaiser Permanente have extremely rude operators and representatives.
Avoid them and their manners at all cost

I received my blood work at your La Palma clinic yesterday and I received such professional care I want to return again today! Your employee was Aubrey, a totally joyful and humorous person! And more importantly, I didn't feel a thing! She is a credit to your clinic.

This is the Kaiser clinic closest to my office. This makes it very convenient as it is also off the main street. The parking lot is pretty long so you may have to walk quite a bit. The pharmacy is conveniently located on the first floor as you are about to enter the clinic. The laboratory is also located on the first floor for easier access.