Haidilao - Richmond

I haven't dined in here in person due to quarantine restrictions, but I do order take outs from here in recent times. I must say the level of care they take in packaging the food, and the complimentary fresh fruits with a message card for even small orders show how eager they are to please - a great trait in any restaurant business! The combo sets I ordered tasted pretty good, the ingredients seemed fresh. I've had really good experience with this chain restaurant in China while travelling, they've always been known to provide amazing service. I recall them gifting me with a stuffed toy with special in person New Years greetings on a visit to their branch in northern China once, it's not this store in Richmond but my memory of the brand gives me high hopes for the level of service I will enjoy if I do dine in the Richmond location one day.

Excellent food and service. All the staff went above and beyond. Definitely impressed and we will be back!

5 out of 5 star recommend this place and our server Wilson. Best service ever. Food is great. I like all the food ordered and will order others next time when we visit.

Yani is a super friendly staff and serviced us so perfect , Appreciated for the service and we had a wonderful dinner.

Second time visiting the chain, first time this location, what an amazing experience, yet again!!

Taste 1/1*
Food just as amazing as their broadway location.
Make sure to order their lamb, both the wife and I enjoyed it more than the beef, surprisingly tender and tasty!

Value 1/1*
Though you are likely to be spending 3 digits with just 2 people, tip excluded, the service makes it well worth it.
In my wife's words 'I enjoyed my time being treated like a queen'

Service 1/1*
Astonishing!! Simply the best service of all places we've been, rivalling or even better than some 3*

Cleanliness 1/1*
Spotless

Overall/Revisit 1/1*
Would definitely revisit

Paying for ambience? NO
Above and beyond? 1/+1*
Gave our baby a booster seat and a small toy to keep him busy, also provided cover for our bag/jacket so small doesn't get on them

We decided to go to Haidilao hot pot for our Chinese New Year dinner. The restaurant was very busy on that date, and the staff at the front desk were well-trained and attentive to all customers. While we were waiting, we could even enjoy free coffee and snacks

When we were seated, the waitress explained how to order. She was very friendly and provided good service.

We chose the Sukiyaki base for our soup, along with the Pork tripe and chicken soup bases. The ingredients we selected included sirloin beef, lamb slices, vegetables, fish cake, meatballs, fish slices, deep-fried oysters, and deep-fried pork slices. My favorites were the fish cake, lamb, and fish slices (which were very fresh!). Their fish cakes were especially unique.

As usual, similar to other hot pot restaurants, we were able to pick our own sauce by mixing various ingredients. Surprisingly, they offered free congee, jelly dessert, and ice cream.

I also enjoyed watching the Long Noodle performance at another table. It was amazing

We finished dinner within one hour, and they offered a 15% discount off our bill. This was a nice discount offer.

Overall, we were really satisfied with our dinner at Haidilao hot pot. I liked their Chinese New Year decorations outside the restaurant and appreciated their service and offers. We will definitely come back again.

It was a cold rainy day so my friend and I decided to have hot-pot for lunch.
We each ordered our own soup base--I wanted the tomato and she picked bone broth soup. Tomato soup tasted freshly made and the pork bone soup had been simmering in the kitchen for awhile to get that deep flavour.

Then we went to the seasoning station to mix our own bowl of dipping sauce. Quite a variety to choose from.

Food came soon after. We ordered 2 plates of sliced beef, 2 plates of sliced lamb, one order of seasoned minced shrimp, a bowl of vegetable and a plate of dried tofu skin.

We chatted, we boiled the meat in the soup base then put it into the dipping sauce and ate those delicious morsels. Rested a little bit, chatted some more and ate more food. A relaxing couple of hours to finish cooking everything.

For dessert, we were each offered a Chapmans ice cream cup and also sweetened grass jelly is available on the seasoning table. We ate both and both our tummies are comfortable and satisfied after the meal.

I like the relaxing atmosphere, quite quiet so you can talk/chat. The wait staff comes around often to clear empty plates. One of the managers came to check on us and gave us each a cookie bag:-)

Bill comes to about $90 w/o tips but we did order a fair amount. Will surely bring my husband here for dinner one day.

I was so happy to see a Haidilao in Richmond! I've been to Haidilao couple times in Irvine (California) and was so impressed with them. So, when my coworkers and I were craving hot pot and I saw there was a Haidilao nearby, I just had to take everyone there!

The week we were in the area was a wet and rainy week. So hot pot was perfect for the weather. There is public parking that takes you to Haidilao directly, I think it was on the 3rd level? You can put yourself on the waitlist online via Google, which I did but there was no wait anyway. The place was consistently clean and spacious. Food was good and service was superb! Everyone always came to check on us frequently and when we realized the spicy beef broth we ordered was way too spicy, we had almost half the people working coming to help us with the broth. That was a silly mistake on us, but nevertheless, everything was so delicious! Their dancing noodle is called style noodle or something here, and it was on queue but our waitress said whenever we were ready for it, she would put it in and the guy would come.

Overall, Haidilao is seriously the #1 hot pot place to go! If you go here as your first time with hot pot, it's going to be hard to top or even go somewhere that would compare to them, based on service, quality, and everything else. Highly recommend!

This place is so fun!! If you want to celebrate a birthday, this is THE place to go!! Service is amazingggg, they give a birthday sign and play birthday music in three different languages: in english, mando AND canto!

The food comes out so quick since we just send the order to the kitchen from the ipad, and those instagram codes were so fun! We were able to get free mantou + condensed milk and was able to learn how to do the noodle dance!!

Highly recommend coming here for a birthday celebration! You can book a room to host a few friends, and their service is seriously top notch!!

This place is probably the best hotpot place that i've been too in Vancouver.

All things considered, its also the most technologically sound and efficient hotpot restaurant.

Sure you can order the usual stuff just like any other place, but this restaurant takes the experience to another level.

The attention to detail of what you need, from aprons to hair ties, to a cubby below your seat to safeguard your jacket from the smell, to the seat covers which also safeguards your jacket..it is truly top notch. They even have a robot which serves your order.

The service from staff is unlike any other. Very very attentive, down to the smallest detail. They even offered to peel our shrimps for us to to take the heads off. Service was super quick and razor efficient. The finest of any chinese restaurant. Orders come in record time and correct. Not a single item wrong. They use ipads to send orders and they arrive super quick and nicely presented. Plates cleared as well too and changed when needed. You dont even have to ask..the staff knows and always making sure you are ok.

We dined at dinner time and they even had a show. There was a masked man perfomring the classic mask changing magic trick, going around the place and entertaining. Never a dull moment. You can tell the diners are happy here and the line ups outside tells you everything you need to know. Lol.

Excellent quality meats and veggies as well. We ordered the sukiyaki soup base and chicken & mushroom one...so good.

Love the sauce and condiments section. Always filled up and maintained to a tee. Any spills quickly cleaned. Free fruits for dessert and ice cream.

If its your bday, they even sing you a song and give you an ice cream cup with a candle.

Best part for me is seeing a multi-national group of diners. Everyone enjoying hotpot. Families, friends, workmates, etc. black, white, asians, brown, everyone coming together and enjoying.

The only downside is...yes, its pricey. But at least, they make it up for service and ambiance.

I would repeat for sure. Cheers! Happy eating!

Food- very good
Service- I had reservation but I had a table 15 mins late. However, they gave a discount. The food was served quick
Ambience- busy so busy