Hôtel le Concorde Québec

Hotel is outdated but location wise it is close to everything. A park is just around the corner with a nice view of the river. Our room was clean and functional. The bathroom could use some remolding. The window seal in our room was leaking so the view out of there was sort of messed up.

This hotel is A-OK, so three stars.

The location is fabulous if you are stopping there to see Old Quebec and nearby areas. It is walking distance to many things, including Plains of Abraham, the Art Museum, the Old Quebec City, Old Port and Chateau Frontenac.

On top of the hotel is a revolving restaurant with beautiful views, though a reservation is strongly recommended.

There is a small gym, pool and hot tub area on the 4th floor.

I did notice that in the common areas some of the furniture would benefit from a good steam cleaning. The hall of the floor we were on had a few odds and ends of litter on it when we arrived which made me think 'uh oh'. The hall carpet would also benefit from a steam clean. Our room however was very clean.

Speaking of our room, the bed was very comfortable, I slept well. Our view from the 20th looking out over Old Port, The Chateau, and The Plains of Abraham was amazing. The furniture was modern, but some of it past its prime. Still, we were comfortable.

Staff were all pleasant from the front desk, to valet, to wait staff.

Be forewarned, if you are driving and parking, the lot below the hotel is tight, and limited, so you may be sent to another lot a few blocks away.

Overall for what we needed, it worked out very well and I was happy with our stay. The dirty of the common area soft furnishings is what makes it a 3-star rating.

Please read before booking. I stayed at the Concorde in July of 2023 for a festival in the area, it was a fine hotel then, no extra bells and whistles but did the job at the time. When considering a hotel for a family trip over thanksgiving I recommend this hotel. That is a recommendation I severely regret. When we arrived at 12:30 am, front desk checked us in just fine and we headed to the room, we had booked a suite. Upon opening the door, we were shocked to see the state of the room. It was covered in water damage, the heating unit was completely busted and had mystery pills lying in the vents, pillows and sheets were yellowed, none of the lights were plugged in and when we did plug them in, none of them worked.

The entire room was absolutely terrible and I can't exaggerate it enough. We went straight back to the lobby and the receptionist was nice enough to let us tour 2 other rooms. One of the rooms was only slightly better than the other, the second room we couldn't even enter as the door handle was completely busted. At this point we decided to abandon the suite and just get two connecting rooms. The room we finally ended up staying in was sup par at best, but we weren't going to put up a fight at 1:30 am.

The next night a random guest barged into our room with a key! The front lobby had apparently not checked us in properly after moving rooms and gave our room to someone else. They sent someone up to apologize and he promised to call to find us another better room, he never called. To finish, this entire hotel is in desperate need of an upgrade. The rooms I stayed in in July were apparently the newest rooms and you just have to get lucky with what floor you get. This is absolutely FALSE ADVERTISING. The website looks nothing like the actual rooms because each room is different due to random refurbishing. I understand that this hotel is many floors and over 40 years old, but for what we paid it was NOT WORTH IT.

On a final note, this hotel is just disgusting. Nothing is clean, every floor we went on while touring rooms was a disgrace, trash on the floors and stains on the walls. Reception did nothing to help us on our stay besides Nicole. DO NOT STAY HERE.

Mildew in the bath. Opaque parking procedures. Broken sauna. Pool looks like the back end of a water park. It's so 80's with a 90's makeover. That's not a bad thing necessarily, for instance the well executed Pacific Palms Resort in Rowland Heights. It's a luxury hotel in need of maintenance and basic updates before a makeover. Through wall computer controlled smart heat pumps would be a big plus. Mildew. It's not your staff. No one has done all mud tile since the 60's. The impermeable membrane is made of plastic which has degraded over time. The mildew is coming from BEHIND THE TILES. Save yourself, and your future managers this headache due to someone having pinched pennies in the 80's. Change to solid surface or Dekton which don't have grout and you'll have beautiful showers and tubs for 50 years. And another thing, the ancient toilet hardware is probably conspiring to execute you by a thousands cuts. Probably going to fail one by one. See I just saved you hundreds of thousands in consultation fees.

The main thing is the location! Excellent location! Near to all the cool site seeing in Quebec City (which is adorable, by the way!) Pool is also great, and fun option when traveling with kids, as we were- Although the pool decor is rough around the edges. Our room was fine, clean, great view, but definitely in need of some updating. Especially the bathroom which was giving late 70s vibes. The place is huge and check in felt like an airport. Parking is $25 a night, off site, which is not ideal. There is a nice restaurant, gift shop etc on the Lobby floor and a fancy restaurant on the top floor (we didn't eat there) with amazing views.

This hotel doesn't deserve even 1-Star.

The price is outrageous per night for a place that is not well kept, unclean and for sure mildew in the showers and wall AC unit.

The showers are repulsive and need a massive deep cleaning. We had two full size beds that didn't even have a fitted sheet on them. Just a sheet that was thrown on top that basically moved around and left you sleeping on the mattress itself!

The comforter had a blood stain on it. No toiletries offered and the front desk reception are very rude and snooty at the request of towels or questions in general. Not one in particular, all of them!

The only good thing about this place was the location and that is it!

Save your money and go to a B & B!

Almost 1,000 USD for 3 nights.

Not a complainer, but this was absolutely disgusting.

We spent around $1000 on this trip, and yet the service at Le Concorde was terrible. We had to request multiple times for basic things like fresh towels to be kept in our room as we stayed for multiple nights, but the hotel staff simply ignored our requests.

When we had this issue escalated to the Front Desk Manager Ms Megan, she rudely declined our basic request. We said that we plan to write a review on social media, to which she stated that Le Concorde management will remove any bad/negative reviews!

This is totally unacceptable. This hotel threatens to take away the basic rights of free speech of its customers. In this day and age??!?

Seems the hotel staff is undertrained, uncouth, and subconsciously or consciously racist.

Terrible experience, never again!!

If I could give -2 stars I would. The staff at this hotel was INCREDIBLY rude and disrespectful to me and my peers. Starting off, there were guest running around the hotel with no clothes late and night and they were being very disruptive when we were all trying to go to sleep. The staff did nothing about it. Then we got accused of "whistling" when none of us even knew how to use that skill. The hotel staff wasn't even supposed to go right up to our door, they were supposed to get our supervisor and contact them. We were told to step out of the room, but we refused. We tried to explain there were noisy, rowdy, and obnoxious hockey players from the AHL two doors down, but the woman refused to believe us, even though we had proof. They offered me and my friend (both WAY under age) alcoholic beverages. Then when our tour guide and supervisors confronted the hotel, along with the witnesses, the woman denied, and kept rolling her eyes at us. We called for room service pillows later that night around 9:00PM, and they said they would be right up. Then at 10:30PM, they came up to our room with a cot bed, and when we said we didn't need it, he just walked away and never came back with our pillows that we asked for.

Overall, this was not a good experience, I would not recommend coming here.

Now to be fair, I've only stayed at this hotel for one night and it was selected because of its close proximity to the cruise ship terminal.

The location isn't bad as it's close to a park and old town Quebec is about 10 mins away on foot. There are also several restaurants on the street next to the hotel. I didn't try any of the restaurants in the hotel though.

The lobby is decently sized and seemed welcoming and there are a couple of stores you shop for crafts.

The room we got was A-Okay. Pretty clean, no bed bugs, plenty of electrical outlets (which was appreciated since we were a party of 4), and beds weren't lumpy and for the most part comfortable.

One strange thing we all noticed was that the ceiling of the bathroom felt a little low. Low like you could smash your head in it if you jumped upwards and you were 6 feet tall. Speaking of bathrooms, soap, shampoo and hair drier, as well as towels were provided.

Room had a mini-fridge, but no mini-bar and the view wasn't too shabby of Quebec.

Overall for the price you pay it wasn't a steal, but it wasn't a disappointment either. It was kind of down the middle hence the rating of 3-star A-OK.

Just look at the pictures to get a better idea.

Also checkout is 12pm which is nice since most hotels kick you out at 11am.

We stayed here in the summer. The location and view was great. Everyone working here was helpful. The room was really nice and the pool and restaurant both had incredible views as well. The hotel is very close to many touristy locations locations but not too busy. Definitely recommend.

This hotel is the worst hotel I have ever stayed in my life. I have been go through all over the world and different countries but I haven't seen such hotel. Very bad smell in the corridors and rooms. Very old,Rusted and musty and sticky furniture, sofa, table. I can't believe it. You can't even touch anything. Old electric plug. Nasty washroom abd bath. Water stuck on the bathroom floor and like you can swim in it :| . Bad smell on bed, toilet everywhere.
The worst of worst. Old TV old sofa
Old bed. Old refrigerator. Oh. God. I can't imagine how one hotel should be such nasty and disgusting.