Indigo

This is a lovely place to stay if you are visiting the old city and/or the new. The location is very near the old city wall and a good breakfast place a couple of blocks inside called La Buche. It is also near a very good breakfast spot in the opposite direction called Cosmos. The hotel hands out 15% discount cards for several eateries nearby and some shopping outlets as well. The reception staff, bell hop staff, and information desk staff are all very friendly and extremely helpful. The quality of service is consistently high. Rooms are clean and quiet. My only difficulties lay with breakfast staff in the adjacent hotel; the breakfast time is busy and there was a problem with understaffing and less than optimal service. But there are lots of other eating options all around the neighborhood. Quebec City is a charming place where people are relaxed, unhurried, mostly bilingual, and clearly putting an emphasis on quality of life. I look forward to my next visit and a second stay at Hotel Chateau Laurier Quebec.

Hotel is alright. Check in guaranteed at 4 pm.....got to the hotel at 12 noon, really no exceptions. Friends at the Fairmont Frontenac was able to get in instantly when they arrived, I guess this is the difference between 4 and 5 stars.

Customer service knew a big group was coming in, but only had one person at the check in counter, creating a massive line and wait time. Staff was friendly which was a plus. Hotel rooms are also relatively big and way bigger than other hotels in the same star rating or higher.

A lot of conferences are held at this hotel and overall, I think that the service and hotel room was average and satisfactory.

I debated about giving the hotel one star. Be prepared for a whole bunch of frustrations. I'm not saying every single guest will be frustrated but I was beyond infuriated multiple times and I believe you will notice about a third of the guests seem to be angry at the staff at any given time and complain

The name sounds classy. The old world grey stone exterior of the hotel makes it look extraordinary from the outside. The interior common areas are quite nice too, but the actual hotel rooms, while clean, but were boring and lacked personality and art.
PROS:
-Decent sized clean room and bathroom, but dull.
-Mostly convenient location near restaurants and bars. Short walk to the Old Quebec city quarters, Plains of Abraham, the Citadel, and Musee de Beaux Arts.
-Friendly staff
-Outdoor jacuzzi and indoor pool, neither of which I had a chance to use.
-On site car rental with Ace Rent A Car.

CONS:
-At $716(Canadian) it still feels a bit overpriced for what I got. But the price was on par with the rest of Quebec City.

I'd probably stay here again...but I'd shop around before booking again.

Nice hotel in the heart of old Quebec. Close within walking distance of old town. The hotel is divided into A. B. C. D. sections. Can be a little confusing to find the elevator to your particular section where your room is located. They have an indoor pool and nice exercise room. Their library is lacking for books. I'm sure donations would be appreciated.

I had a wonderful time here. The staff was very nice and helpful. I got great recommendations for places to eat and the local events happening. The view from my room was lovely and the area the hotel was located was very peaceful and calm. Being able to walk to the Old Quebec was a plus! The only downside was that the room was a bit small. Other than that, I had a great time and hopefully, I will have a chance to come back again.

Solid three plus star hotel. It's a long weird layout. I suspect that the various wings were added on to over tim as the hallways go on forever. I had to change rooms with my aging parents as their room was a really, really long walk from the elevator.

The pool is small but enough to keep kids busy. On the roof is two hot tubs that had a nice view. It seemed strange for a hotel to have two stand alone, above ground hot tube but thy function.

Odd complaints - the tile between the hot tub and the pool turns to sheer glass when wet. I warned everyone and still wiped out. A rug or something needs to be added before someone gets hurt. Otherwise it's a real liability to the hotel.

Also off the back of the main floor is a conference center type thing and the exit doors leading outside are not only closed but locked. We got trapped there the first night briefly as the exit doors were locked after getting through the first set or e.

Pretty good hotel for the price. Stayed in the newly renovated grand allee section on 2nd floor overlooking the main street. Rooms were quite modern, oversized fridge (for hotel), new shower, comfy bed. Front desk and concierge were friendly and helpful. Free wifi too

Great location and easy walk to old quebec.

Note that the sundries shop doesnt take american credit cards...i just walked to the metro neighborhood supermarket 15min away, a nice walk.

There was some muffled construction noise (they were upfront about this and not in their control) from neighboring building but i didnt mind.

Wonderful hotel, great rooms, great view ... Just waauwww. On top of This: don't hesitate to try the breakfast. Great price/ quality! I would definitely recommend This place!
The hot tubs on the outside deck are just fantastic.

The location is perfect, walking distance to old Quebec and many restaurants, museums and monuments.
The rooms looked beautiful but the beds are not comfortable at all.

We spent two nights at this hotel, the staff was not very friendly.

Most "5 Star" establishments would at least have a supply of personal items available if needed. I unfortunately had to find feminine hygiene items this morning. None at the front desk, I was directed to a vending machine. A small travel pack of tampons was $6. Absolutely ridiculous.

We had an amazing experience at the Hotel Chateau Laurier. The rooms were really comfortable and quiet, and the staff was friendly and helped us discovering Quebec City. I would highly recommend asking the concierge for where to eat and what to see in Quebec; he definitely helped us enjoy every second of our trip! It is an easy walk to downtown, and the hotel has an indoor pool!
I would recommend staying there.