Frontier Communications

So I see only negative reviews on here , but my experience has been different.
My chief complaint has been that the website seems to go offline without warning.
That being said, I've made 3 tech support calls in the past 5 years (maybe that's more often than I ought to have to): the first time I needed a new battery for my box and they brought one the same day. The second time my Wi-Fi was not working and a technician had to cone out to discover a squirrel had chewed through an outdoor line. They replaced that within 48 hrs of my initial call. The third time, today, my Wi-Fi wasn't working and Oscar the tech support guy fixed it remotely within 15 minutes.

This is by far the worst experience I have every had with any private or government run company.

Missed three days work while techs came out to resolve pixelating tv image. Never solved the problem.

Then I decided to cancel tv service and switch to YouTube TV. Promo offer with "chat" here to sign up. Only problem is chat button doesn't do anything.

Beginning 10 days ago I began calling Frontier. Each time held for over an hour with no agent answering. Twice left my number for call back which was never received. Used a desktop to chat and got the most unbelievable run-around, transferred over and over and eventually disconnected from chat (this happened 4 times). Today alone I wasted six hours and am still trying.

Of course they are billing me for what I don't want and probably won't refund the overcharges.

I'm being nice considering what this incompetent, rude and horrible company has put me through. I don't know why anyone uses their services (assuming people have a choice).

Right now I am on telephone hold - it's been 125 minutes. An entire day GONE thanks to the knuckleheads that should be providing smooth service.

frontiers customer service is completely subpar. I called four times to retrieve the SSID number for the router that frontier gave me. The reason I had to call is because the SS ID number is not on the router itself like it supposed to be, so that strike one there. Strike 2, 3, and 4 is me calling back four times, being put on hold for five minutes at a time, and then the service representative, coming back with information that had nothing to do with why I was calling. This happened three times with three different service representatives. All three of them were equally as clueless as they were useless. And to be honest, each time I called back it sounded like i got the same customer service lady. I took a break and called back at 1:15 PM, all of the sudden customer service is closed.

I regret switching my services over to them. and the service is worse than the previous provider i had.

Fuck Frontier.

Terrible comoany to deal with
See my previous comments
Few months ago I cancel my lane line phone with them but have been charging me and when I called them they have idea as what has happened

Not good value, customer experience. I am moving to other options. Frontier, is by far, one of the worst companies to deal with. The bar is low and the bill is high. I have streaming service but, not all that I pay for. Call the call center. Good luck! The IVR is a hot mess... and after navigating multiple times, I finally get acknowledgment there's a problem and wait time is about an hour on the phone. Seriously, I will take the time to close my account.

DO NOT SIGN WITH FRONTIER COMMUNICATIONS!!!! They have the absolute worse customer service and contracts!!! My Mom (who doesn't speak English) got bamboozled, signed a 2 year contract for her business, they haven't installed her internet/phone service in 3 weeks (delayed 2 times)...she tried to cancel and they billed her $1200 even before they installed anything!!! Now, I'm waiting for over 3 plus hours on the phone trying to get customer service on the line. I think you are targetting the elderly, immigrants and low informed people.

My line did not work most of the time for years, including after technical support came. During initial installation and two technical support visits, they omitted extremely important information they should have checked and disclosed. During both technical support visits, they came far outside of the appointment time window. Both times, they bombarded me with messages, including 2.5 hours before the appointment time that they were on their way. Then, when I called Frontier to ask if they already came, the representative and supervisor both refused to let me speak to technical support in the U.S. However, for a half hour, the supervisor couldn't understand a simple word I said repeatedly, at sufficiently robust volume and clearly in English until he finally admitted he couldn't understand though still refused to let me speak to his supervisor, a different supervisor or any technical support in the U.S. For an additional 20 minutes after, he refused to provide any assistance at all and gave all wrong information. The technical support agent did not ever acknowledge that he and Frontier had bombarded me with 2.5 hours of texts and messages that he was on his way multiple hours early or that he never left any clarifying message about what in the world he was doing already on his way and apparently on the street that many hours early as I was otherwise committed.

Even before that, I had to spend many weeks discussing my bill, only finally to be assured all corrections had been made, but then to be overbilled, including sometimes 350%, for about half a year. Eventually, a supervisor did make an attempt to correct it, though the way she said she was going to do it was quite different from what she did. As a result, it took many hours of additional calls over almost half a year more to get it corrected more completely. Moreover, that was just to get my bill down to what it ordinarily should have been though did not credit me for years of not being able to use my phone or fax at all.

Their automated phone menu doesn't even understand the choice, "Customer Service" and repeatedly hangs up on you. It also switches you to paperless bills even when you repeatedly make it clear you did not ever choose that both to many representatives you eventually speak to many hours later. Therefore, there are no paper bills to even notify you of the almost 4x over billed charges compared to what should be billed if the line worked, which it didn't, or to check the extremely convoluted overbilled charging scheme. They even changed the plan to be more expensive without notice. They also even start routing your calls to collections years after you haven't even been able to use your line and after they have been overcharging you half a year and more, for the rate that should have applied had your line been working, which it hasn't. They do not even warn you. Executive Relations is sarcastic, impatient and does not know much, answering questions with statements of, "I don't know."

If I could give this less than one star I would. I had internet installed on the 3rd and STILL am waiting for them to come actually bury the line. I have called in over 8 times and told each time it will be "expedited" and I am still waiting for that to happen. No one can actually get ahold of the people that are supposed to be doing it apparently because they are a third party. This wire hangs about 5 feet off the ground just waiting for someone to run into it. They have said it is a safety hazard and STILL have yet to come out to get it resolved.

fontier sucks! everything about it sucks! our service is out every other day! there is no option to speak with a live person on the phone. i have no option not to pay based on poor quality of service but as soon as i dont pay i risk disconnection. this company is full of

Just updating my prior review and as you can see, nothing has changed, but incredibly, it is now worse. Internet was out for 2 weeks, finally it was fixed, but in fixing the internet, now the phone no longer can be called. And, the internet speed has been decreased by 10%, but the cost of their incompetent service, has gone up dramatically. If you have a problem, expect to talk with a phone center in another country, and at times get through their almost incomprehensible accent. They all read from the same list of responses, mostly blaming you, and never them. They are still informing you that there is water in the lines when it has not rained, or that the weather is too cold when it is 68 degrees outside. They tell you that they will follow up. Yeah right! What a reprehensible company to deal with. Avoid this company at all costs, or you will be charged for your ongoing grief and frustration. Of course, unless you are a masochist. You would think that they would after all these years, improve their services and learn from their mistakes. No. It is apparent and in my opinion, a company run by clowns. Their call center is a joke, unless you are good at listening to ongoing lies and fabrications, and when further questioned. Deflect, deflect, deflect.