First Choice Haircutters

Unfortunately my daughter trusted a lady named Heather to cut her hair today. she went in with waist length straight hair, years of growing and came out looking like she asked for a wolf cut. She asked for a subtle face framing starting below the shoulder, not above like she received. She also didn't ask for the choppy uneven sides she left with. It can't be fixed without cutting off a lot more hair. We have tried to style it but its so poorly cut it just looks terrible. Wow....do better. Maybe listen to what the customer asks for instead of making a mess of someone's hair.