Don Roberto Jewelers

    Claimed
    $$$ Jewellery, Watches, Bridal
    Closed10:00 AM - 7:00 PM

    Review Highlights

    Location & Hours

    Map

    1731 Story Rd

    San Jose, CA 95122

    United States

    East San Jose

    Mon

    • 10:00 AM - 7:00 PM

    Tue

    • 10:00 AM - 7:00 PM

    Wed

    • 10:00 AM - 7:00 PM

    Closed now

    Thu

    • 10:00 AM - 7:00 PM

    Fri

    • 10:00 AM - 7:00 PM

    Sat

    • 10:00 AM - 7:00 PM

    Sun

    • 10:00 AM - 6:00 PM

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    Overall rating

    16 reviews

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    • Photo of Nancy C.
      Nancy C.
      San Jose, United States
      0
      1
      Mar 10, 2024

      alina really nice and gives really good service!!shes on top of it!!!would come back to her on my next purchase!!!

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    • Photo of Zorayda C.
      Zorayda C.
      CA, United States
      8
      1
      Apr 14, 2024

      Muy buen servicio, personal altamente calificado en atención al cliente, 100% recomendado.

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    • Photo of Emily R.
      Emily R.
      San Jose, United States
      0
      1
      Apr 23, 2023

      I went to get my babies piercing here And I honestly love how the young lady help me. I highly recommend her!

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    • Photo of Valeria O.
      Valeria O.
      CA, United States
      0
      1
      Oct 21, 2023

      Muy buen servicio. Me atendió un muchacho y fue muy amable, muy atento y muy servicial.

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    • Photo of Ruben ..
      Ruben ..
      San Francisco, United States
      0
      5
      Oct 12, 2023

      Great costume service and friendliness. I was looking for a specific stone and chain and they were very helpful. I am excited to give the stone as a gift.

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    • Photo of Derek G.
      Derek G.
      Santa Cruz, United States
      0
      7
      1
      Mar 26, 2023

      Thank you, Brenda! She was super knowledgeable and helped me find a gold necklace that was in a beautiful style that was also in my budget.

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    • Photo of Magaly A.
      Magaly A.
      Alum Rock, San Jose, United States
      0
      17
      8
      Dec 13, 2022

      Based on my experience on a Saturday, and because I had the money in hand ready to purchase a bracelet thanks to your Customer Service I am so glad I didn't spend three grand. This place is an absolute joke





      No compren oro aqui muy mal servico !

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    • Photo of Shay W.
      Shay W.
      San Jose, United States
      172
      120
      526
      Sep 29, 2021

      My fiancé purchased this ring for me in July 2020. It was such a nice surprise and a beautiful and classy design. Less than six months later the diamond fell out completely and was lost. For a $1200 investment Don Roberto had nothing but bad attitude in response to our phone call.

      There's nothing they can do for you if the jewelry you purchase for them is faulty or defective in anyway. I've had jewelry from the time I was young and so I've had my fair share of cheap jewelry. Sorry to say but the ring from Don Roberto falls into that category now.

      I do not recommend spending your money here. Take your business elsewhere because they have no policy to accommodate you or correct their mistakes.

      Just to confirm, I hardly wore the ring. As I was pregnant and my fingers were swollen and I did not fit into the ring itself. After I had the baby I might have worn it for three months before it fell off.

      Go elsewhere, this place sucks. $1200 down the drain in less than 6 months.

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    • Photo of Jen C.
      Jen C.
      Central San Jose, San Jose, United States
      37
      5
      4
      Jan 22, 2019

      Best place to get ears pierced !! I took my 4 month old baby to get her ears pierced and she hardly cried . Roberto helped me out and was fast and affectionate with my baby. He gave me instructions of after care and how to avoid infection . It was rather quick and smooth situation. I have taken my two girls to this place in eastridge and recommend it .
      I went to the eastridge mall .
      They have a variety of earrings and are 100% gold .

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    • Photo of Janette N.
      Janette N.
      San Jose, United States
      0
      26
      26
      Jun 27, 2019

      Really WORST place to buy gold!! My husband buy our weddings rings over there, well surprise his ring is cracking and got different color!! They said white gold with the time it's like the normal gold (just 3 months he buy it) yellow, but I definitely don't believe that! And also they don't give you warranty you have to buy for extra money, when all other jewelry stores give you the warranty with out extra pay!! The rings are really expensive and I'm going to take the rings to other store so they can told me if it's real 14K gold!!! Don't coming to this place !!!

      Husband ring !
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    6 other reviews that are not currently recommended

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