Don Alex Restaurant

This was a one and done for me. The portions you get were small for the price you pay. I tried the arroz chaufa (carne y pollo) and it didn't have much flavor. The papa Al huancaina was very dry, and the rotisserie chicken could have been cooked a little more.

Staff was ok but the place is run down.

The green sauce is fantastic I wish they sold large sides of it because I literally crave it all week but am only in the area on Mondays

They give you free tortilla chips with the green sauce as a starter. This is THE spot for Peruvian pollo a la brasa, I have tried several spots and find myself coming back. Staff is friendly and attentive. It's affordable, good portions are given and it's tasty.

Domingo 8.30 p.m. ordené una sopa, pollo y una chicha para recoger, Al recoger la orden y llegar a casa me doy cuenta que me dieron la parte de pollo que indique q no quería, sin contar que la ensalada estaba en el mismo taper con el pollo, básicamente una tortilla de lechugas con pollo y las papas todas remojadas, en ese momento, me dije ya me quede sin cena. Llamé al establecimiento de kenilworth y le expliqué lo q había ocurrido. Al mesero y persona q me tomo la orden ( Jhonhairo) el cual me dijo, que la cocina cuando no tienen una presa te mandan la otra y que sorry, yo le respondí, te voy a llevar la orden porq es una pérdida de dinero para mi. Yo te pedí algo y me das lo q no es. El personaje Jhonhairo, sin importarle la perdida de dinero, me dijo básicamente, que si me gustaba bien sino también, ya no hay nada q hacer, porque devolver el dinero era imposible ya que estaba facturado. Le volví a repetir de que entonces iba a perder mi dinero porq esto se iba a ir a la basura y me repitió q eso era tema mío 

Le pedí que me comunique con un gerente o dueño y me respondió que no había nadie. Le pregunte que a que hora podía comunicarme con uno de ellos y me respondió buena suerte.
Intente llamar al Don Alex de Elizabeth ya que son los mismos dueños y me respondieron lo mismo que no hay en este momento porq están en un largo viaje. A estas personas se les olvida que un restaurante sin clientes es solo un edificio vacío, que los cliente es lo q los hace un restaurante, a este punto ya lo q menos importa es el dinero sino la audacia y la deshonestidad con la q operan estos empleados porque no creo que a ningún dueño de negocio le gustaría que estén poniendo el  nombre de su negocio por el piso. A este mesero Jhonhairo, lo he visto en otras ocasiones atendiendo y muy gracioso con sus chistes a la mesa, pero nosé q le pasó hoy. Pero hoy me di cuenta, que la industria de la hospitalidad le quedó muy grande. Para trabajar en esa industria, no es tan solo ser un payaso que cuente chistes, implica muchas más cosas, diferentes steps of service. Quisiera escuchar la respuesta de alguna persona responsable de este lugar, ya que hoy estuve a punto de llamar al departamento de policía de Kenilworth, para que me hagan un reporte y me entreguen mi dinero, y no es por esto sino por el principio moral, ya que estamos en América y nadie te puede robar asi porq sí. Voy a etiquetar esto a todas las sucursales hasta que el dueño se comunique conmigo. Gracias.


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Four years later and I absolutely love this place. I compare every peruvian restaurant to this one and I always come back here. Their aji verde is the best one i've had so far and i always order extra to take home.

The food isn't good at all , the arroz chaufa sucks and the chicken is undercooked . If I could I'd give it a zero

Was nice but not perfect because tonight only had 2 option for dessert and that's frustrating especially when you are spending time with friends and enjoying the moment
Anyway the food was good, delicious taste, super clean and nice place. If you are looking for a nice place go there. Hope next time have more option for desserts according to the menu

My spouse and I regular patrons of other locations, and decided to try this specific location because we were visiting his parents in the area. HUGE MISTAKE! We called to place an order for pickup consisting of a whole chicken with three sides. After we picked up our order, we arrived home only to discover that we received the wrong entree. Instead of the whole chicken, we received a container with a quarter chicken, fries, and a salad. We called the restaurant and informed them of the mistake. The young lady who answered (and who also took my initial order and packaged our food) told me that we needed to come back to get the correct entree on an already cold and rainy night.

Once we arrived, the young lady presented us with a whole chicken. However, we kindly explained that we would like our entire order prepared over because the sides were cold and soggy. She told us that they will not prepare our order again. Instead of making a fuss, we simply stated we would like our money back. She stated that they will not refund our money and that there was nothing they could do. I asked to speak to a manager or owner and she stated that they do not have one. The young lady then completely ignored us for ~ 10 mins to tend to other customers.

To make a long and frustrating story short, I had to practically beg the young lady to refund our entire order. I refuse to patron this restaurant ever again. I have never in my life experienced customer service this poor. Not once did anyone apologize for the inconvenience. I wish there was an option to leave a review with ZERO STARS!

My husband was craving ceviche so he looked up the nearest Peruvian restaurant. This was such a disappointment. We ordered ceviche mixto over rice which was sadly tasteless, the seafood was stiff, dry & smelled bad. I ordered chicken tomatoes/onions in soy sauce over spaghetti, it was also very mediocre. No taste. The appetizers, cauza de pastado (mash potatoes with avocado) wasn't worth talking about either. For this type of food; the prices are too high.

This place needs a serious makeover!

Absolute worst experience from service to the burnt chicken !!!lady where rude and when gave me tab she stood there looking what I was writing I told her excuse me I'll bring it to u when I'm finish smh !! Stay away