Derri Smith Desjardins Insurance Agent

The worst customer service I've ever encountered in my life, and I worked in retail and food service for over 5 years. I paid to cancel my premium and go with the Cooperators instead. Could not possibly be more unimpressed.

I've been with Derri's company through State Farm as well as Desjardin, for over 20 years. but the last few years have not gone smoothly. i called in in the spring to get my vehicle on the road for summer, just to be told in the summer when I called back in to get a new driver on the policy, that I haven't ben insured. I told him we had been making payment, why aren't we insured. He didn't want to call me back and apologize for his mistake, so he called my husband. And a year later I'm buying a house that needs insurance papers and the man that is supposed to help me won't get back to my lawyers and won't return emails. So I've had to in a rush get a new insurance compan, so my sale will go through. Not sure what would happen if I actually had a claim. Probably be impossible to reach them.