TrueDecks

Pros: Fair price, good work, honest business.

Cons: Communications. I dinged a star ... I had to call them a couple of times to get info on when they'd return to finish the two day process for refurbishing my deck. First day is power washing...a few days to dry out...then a return to replace any boards, sand and stain. We got some rain so it threw their schedules out of whack, understandably, but I had to chase down the info on project completion date.

Would I recommend? Yes, and did so immediately with a neighbor who did have them do her deck and she was also very happy with the results.

Our deck was in bad shape and finally convinced my husband it was time to get a new deck, but not just a new deck, I wanted our own oasis, our own slice of paradise! After the first consultation with Deck Masters I knew my search was over! Their experts made it all easy, and at a reasonable price! The result? A gorgeous deck!! We LOVE our new at home retreat ! I highly recommend Deck Masters!!

First time ever I write a review. Typically, if I am dissatisfied with a business, I just let it go. But this is completely unacceptable.

I used this company because I needed to paint my deck. I was told that they will power wash my deck and remove the old paint (white). They literally just painted the deck with the new color without removing the old one and a week later the paint started to come off. I called them upset and when they came back, they said that this happened due to my dogs. Yes, I have 2 dogs, but there is NO WAY 2 dogs will do this in less than a month.

After they repainted the deck.. 4 days.. yea, 4 days later, it started to come out AGAIN. This is when I realized the they never removed the old paint and they just painted over it and called it a day.

Since that day I've been so upset and honestly I would never recommend this company to anyone. I just wasted time and money. And just for evidence, I have pictures attached, which demonstrates the POOR and mediocre job they did.

Update 9/13/23: I found a few small gaps where the patio (that DeckMaster installed) meets our driveway, so Pavel (DeckMaster Supervisor) sent Emmanuel out right away to insert some polymeric sand in the gapy. Because of the heavy rains we've had lately, some of the sand had washed away, but Emmanuel quickly fixed the problem, and didn't even ask for payment. These guys stand behind their work, do what they say they'll do, do a great job, and are always friendly and professional. Who could ask for more?

Everything was handled wonderfully, with great communication by everyone during the entire job. David was very thorough with his estimates and any questions we had during the process, and Nestor did a phenomenal job with his crew getting all the work done with quality and care. They were able to take a VERY old deck and bring it up to code and the quality work is very much appreciated! Highly recommend Deckmasters and Nestor's crew in particular. I can't wait to see the final result once the stain is done in a couple weeks.

Our deck project was made easy with Deck Master. The initial appointment with Miguel, the project manager, went smoothly and everything was explained thoroughly about the process. Our twenty year old deck looks like a new deck. They thoroughly cleaned and then stained it. They also did a great job power washing the siding on our house. Everyone associated with each phase was pleasant, timely, and professional. I highly recommend Deck Master in Gaithersburg MD.

The whole team are very professional, David, the owner, and especially Pevel who and his crew just completed a beautiful deck for us. I am very pleased with his craftsmanship and the attention to details. He is experienced, skillful and organized in every step of process. I have no reservation to highly recommend the company and Pevel. Thanks!

Very rude customer service. I would not recommend. I tried to schedule an appointment to discuss building a deck at our house. The operator asked me how much I was looking to spend and what material I wanted to use. When I answered that we had wood in mind, but would need to meet with their specialist before giving her a $ amount of what we wanted to spend, she answered that they are giving priority to people who are actually willing to start the works, and gave me a date two months out. Once I said that we were ready to start, but needed to learn more about the process, she answered that without an amount in mind, a deck cannot be built. I will be bringing my business elsewhere.

Each part installed was not according to spec and had to be ripped out, sometimes twice. They used construction adhesive under the decking boards, resulting in very loud squeaks and crunching noises that can be heard through the valley each time you walk across any part of this deck.

Reasonably priced and excellent customer service. Yelka and David did a great job of keeping us updated on the status of the work and promptly answered our questions. We didn't even have to be home for any of it, which was very convenient. We'd hire them again.