Brock Doors and Windows

Brock Doors and Windows is one of the companies I contact and set up an appointment for in house estimate as I have 14 windows that needs to be replaced brick to brick.

After submitting my request for an quote I got a call back for appointment within a few hours and able to set up an appointment for the week after.

The sale representative arrived on time as schedule which I think really important as the first impression is crucial for a business relationship. He gave me a accurate quote and some good recommendations.

Price wise though was the highest I got: 50% more compares to the lowest quote which is over my budget. I know really hard to compare apples to oranges as I did read they uses Northern Light windows which is quite a reputable window manufacturer.

13 WEEKS LATER and our doors are FINALLY installed!!! I'm happy with the quality of the doors we selected. The installation is okay.

We were never able to get a hold of Mark again.

Brock did a devastatingly bad job. I was having all the windows, French door and front door replaced and Chris who sold me on everything was great but when problems started arising he was nowhere to be found. Adriana, the project coordinator was horrible, rude, and incompetent. They postponed their appointments or just didn't show up when scheduled numerous times which delayed other projects and wasted our time and money. Once they showed up to install, it was disgraceful. The guys were unprofessional and sloppy and the job was (and still is) incomplete. They scratched the beautiful front door and then installed it incorrectly so that it doesn't close properly, it scrapes everytime you close it. They poked holes all through my house. I had to re-plaster everything. They scratched most of the beautiful new frames, I've had to since get them repainted. I'm looking into launching a lawsuit.

The installers were on time and finished the job.

They did a HORRIBLE job with the security system wiring which cannot be repaired. They did not bring the wiring up in the correct place and it shows on each window. This is an eyesore. And it took a LONG time for the alarm company to try to make it presentable while reconnecting the wiring sensors.

They pierced the wiring with one window and the alarm now does not work on that window without ripping out the window and trim and repairing it.

They did a HORRIBLE job with the caulking around the new front door which will hopefully be fixed today. (it was still a very bad job and did not address all the issues we needed fixed.)

The lock on one window fell off immediately and that has been repaired....so far it's holding ok.

We asked for a double keyed deadbolt lock on the front door and did not get one. We have called 3 times and no response.

We want a double keyed deadbolt for the front door.

After spending thousands of dollars, we are disappointed and frustrated.

4 weeks later, debris not removed and screen door for my slider not delivered even though paid for. Disaster from the start. Took a photo of the site and sent to Philip who agreed it was ready for install. When "installers" showed up they said a row of bricks needed to be removed but they did not have equipment to do so. They suggested we rent equipment!!! They left without even attempting to remove row of bricks. Installers of doors should be prepared for any scenario! By the way Brock does not have its own installers!!

Dealing with Brock was a complete nightmare. After our spring 2018 installation was delayed by over two months, they showed up with a sliding patio door that didn't fit, a basement window that couldn't be installed because it might cause damage to our ceiling (?), caused $1,100 in paint damage in one of our rooms, and left caulking and other debris strewn all over our front yard. To this day, over a year later, we are still waiting for them to install the patio door and basement window that they had contractually committed to. Instead, Brock has opted to send my wife and I to collections for the final $5k payment (of a $26k job) we retained given the project wasn't completed. Oh and all the "customer service managers" involved in the process conveniently ignored us every step of the way. Even after writing Mike Nolet, their president an email earlier this week pleading our case we have yet to hear back - yet the calls from collections continue. Wouldn't recommend them to our worst enemy!

Brock did a bad job. They badly installed a brand new window which does not open or close. They agreed to come back to fix this or change the window (which might just be defective) on July 13th. I have contacted Brock Windows customer services more than 15 times (17 to be exact). I also sent countless emails. I even contacted the very same worker that came to my property to try to install the window. I cannot reach anyone. Nobody responds to my emails or phone messages. Further, today, Sept 14, I contacted the Brock customer services department and was unable to leave a message because their voicemail is FULL. Brock Doors and Windows has failed to meet their contract with me. They avoid contact, however, they are expecting me to pay as if the Bay Window is fully installed. It is NOT.
I suggest anyone who has issues with Brock Windows to contact me at AlannahKMaxwell@outlook.com since we are contacting the Star to have them write an Exposé on how Brock lets its clients down.
Dr Dyson

Have been waiting for 6 months for a door we ordered. First door arrived and was not correct. Before they were able to install it we sent it back to be fixed. Waited another 2 and a half months for the door to be installed on February 14th for them to cancel 2 days before as the door "isn't ready". Very inconvenienced as one of us has to take the day off to be here. Have now taken 2 days off for nothing. Poor costumer service and no install date. They were unable to give me an estimate on when the door would be ready. They specialize in Doors, how does it take 6 months for a prefabricated door ?? Terrible customer service from the start.

Well it happened again!! On May 31st/18 I had an appointment at 7:00pm for a quote (and we are looking at a fairly large job; window replacement and adding/enlarging a few windows), the rep never showed nor called. We called around 7:30pm and left a message with their answering service. The next day someone called us back and said that someone did call to cancel, we have cell phones and all incoming and outgoing calls are logged; there was no call. But we tried again and set up another appointment for June 6th/18 7:00pm and guess what?!?!?!?.....another no show and no call. I have NEVER had something like this happen, I guess they are so popular and busy that they can let potential customers slip through their fingers!!!

Don't use these guys, big on sales but very short on delivery (installation). Ordered a door with two side windows. Product built without side windows requiring a reorder. Delivery date arranged and when I called to confirm was told no installation date was booked. I want my $1,000 deposit back and asked but I am still waiting. Beware of big promises lacking delivery with very poor customer service from Brock Window and doors.