BJ's Wholesale Club

The meat manager is the laziest manager in a meat department I have ever seen. When you go in and you want 88% ground beef he either says he doesn't have it or you have to wait 15 minutes. I asked him why he said he wants to wait until he sells out of the 85%. He also says the 85% sells better. Then why is it whenever I go in I cannot get 88%. When you ask other people upfront, they say that's all we have. They definitely do not care about Customer Service. I'm going to make a call to the corporate office to see if that makes any difference. The front and clerks would rather be on their cell phones, than helping customers.

Went to BJ's for a little bit of shopping today! Not too many people which was great!

The only thing I wasn't a fan of was the fresh salsa. There were containers which had already expired in November still on the shelf. That's not good. However they had plenty of other items in stock.

The App is great resource to have while in the store! Parking was fine!

Come to do a little shopping. Good prices store was was empty. Good service. Great selection of items, drinks and clothing.

Excellent customer service!!! I came in to the store during the rush (2hrs before closing) and Aubrey, the tire expert/technician, went above and beyond by ensuring I ordered the right tires. He patiently walking me through the steps to order them and helping me find the correct tire sizes and type. Above all, I was impressed with how Aubrey operated during the busy rush. He worked fast while remaining calm. Also, he was respectful and made sure to meet each one of our different needs. He makes coming to the store inviting and reassures that our cars are in good hands. You have a wonderful addition to your team!

SIZE does matter, especially when your getting less and paying more.
The packaging looks the same .. but as you can see they aren't...
( see photo).
Prices have increased on just about everything.
The produce doesn't last long - seems to rot much faster - 2 - 3 days now.
Store was well packed,
On items they did have.
I have noticed since the pandemic- there's less of a selection on some items.
Not very busy, think I made the 15th person.
Its certainly a different shopping experience then the pass years

Make Believe Agreed Delivery Time. Make no assumption that the agreed to delivery time period will be honored !! Does a delivery arriving FIVE HOURS EARLY at 7:56 AM meet customer expectations ?! The agreed time was 1:00-5:00 PM.

Why does BJ's even bother sending out a delivery time confirmation communication ?! Can that delivery truck crew read and understand the daily delivery schedule. Do they give a damn ?

BJ's, you failed with this delivery.

I came to the BJ's wholesale Club with my friend last night. We were just there to look around and ended up walking out with hundreds of dollars of groceries (isn't that how that always happens, lol)!

I appreciated how laid back everything was. It was not over crowded and there was a lot of variety. I thought it was odd, the placement of the carts though; you go into the store towards the cashiers to pick up a cart, then come back towards the entrance and round the corner to enter the shopping section.

Overall pricing, I feel like is higher that Costco, Sams or other wholesale stores. For instance Monster White by the case was like $34 but on Amazon you can grab the case of 24 for like $30 on a auto payment. However, they allow you to bring your own coupons, which we found out at the checkout counter (and Costco doesn't allow that to my knowledge).

It was a very laid-back shopping experience and I really enjoyed coming to this location last night!

the staf so rude and they guve out the discount if you have the coupon! but they don't give you the couple book! they said dowload the app and everything on that ! but after check they don't have the one you need! just stuck! never come back! that why costco alway busy!

Sadly, my first online order after joining BJ's was a disaster. The TV price dropped the next day by $300. It hadn't even shipped yet. I called customer support to request that they reduce the price I paid and refund the difference. Customer service informed me that the purchase would be reviewed in 7 days and i'd be notified of the decision. They said I could possibly cancel the order, wait for my refund and then reorder it at lower price or wait for decision. In either case I wouldn't see my money back for quite some time. Ultimately I am left waiting for the decision while the item ships (hopefully). I will cancel my membership and never consider BJ's as an alternative to COSTCO. BJ's sucks compared to COSTCO.

The tire services has gone from awesome to simply terrible. I need to get a tire repair done and after no answers for over an hour of calling I decided to go in person. After sitting around for 28 minutes a person magically appeared. He then told me that I needed to make an appointment for any services. And the next available time slot was 3:30pm THE NEXT BUSINESS DAY!!! I'm unsure how they justify a tire repair to be scheduled later on of the next business day, but I digress. The person (not worth putting his name here) working is very apathetic. He is so apathetic he just said "I'll get the manager up here for you" picked up the phone and mumbled some words that was inaudible, hung up the phone and said "the manager will be right up". Here I am 20minutes later writing this review and no manager or any person from BJs for that matter in sight. Been sitting in the Tire Center now for just under an hour and majority of that all by myself. Might want to do yourself a favor and stay away from BJs Tire in Fairfax until something drastically changes there.