Baron's Major Brands

Great price on a new dishwasher and the installation team did a great job! I would do business with both vendors Barron's and the install team All Out Service!

Worked with them quite a bit and it was ok. Wanted to get a subzero fridge. They sent over the delivery person who said I couldn't get one due to the ceiling height. Ended up going to subzero and they said I absolutely could get one and my ceiling height would not be an issue. The barons sales guy never even called me back. They are right in my town but now I have to go elsewhere to get this. Very frustrating. They clearly don't care about their customers.

I bought and received 3 appliances. When I received them Two of the three were damaged or did not work. The damaged fridge they took care of in a couple of days but the stove was a different story. They didn't have another one in stock so they offered me a "Loaner" The loaner was a out of box damaged appliance that they wanted me to pay them another $900 for, then I could rent a truck for another $100 to pick it up myself in Bedford. Once the service team came and fixed the delivered broken one ( scheduled for 3 1/2 weeks from now) I could rent another truck for another $100 and return the "loaner" stove back to Bedford and wait to get my $900 back.

"THIS IS THE BEST WE COULD DO FOR YOU" REALLY!!!!!!!

So their best is for me to now take 3 partial days out of work for 2 delivery windows and a service call. Fork out another $1100 out of my pocket for the next 5 weeks. This is NOT good customer service!!! All this days before Thanksgiving with my while family coming.

I will never buy from them again. I will go back to the BOX stores where I can at least expect to be treated this way. I expected better from a Family owned business!!!

You need better commercials. I change the channel every time they come on TV .Especially the one with the girl listening to music with ear phones on to your sppliances. Lol

I had been going back to Baron's for 15 years, and each time the service and product were less impressive. This time I purchased all new appliances for the kitchen. I was talked into the same model (GE) for all appliances. The first refrigerator was too big to go into home ; the next model fit just fine, but was told I could have gotten a bigger model. The refrigerator has not worked properly since we purchased it. We have been unable to use the refrigeration part for 3 weeks and it will be another 2 weeks before any kind of service comes out. Bottom line-- stay away.

We went into the store and had a very good experience with the sales person. He helped us find the dishwasher that we needed and it was a very quick process to place the order. We were in and out of the store in about 20 minutes. Excellent job. The delivery was also good. The guys that came to the house to deliver and install the dishwasher did a very nice job. The only reason I gave this review three stars and not five was because of the person that communicated for the delivery people. I found her to be rude. We tried to track down when the guys would be at my father's house for the installation. The woman that we dealt with was very rude in my opinion. Her name was Michelle. Other than that, it was an excellent experience. It's too bad that I couldn't have given it five stars. But the exchange I had with Michelle left a bad taste in my mouth.

Barons has been around a long time, so I thought I would shop in the Salem NH store. Salesperson greeted me at the washing machines. He was not pushy and was quite pleasant. I purchased a Maytag, paying more than I wanted to spend. The first delivery crew brought a damaged machine so I sent it back. Second delivery was a different crew who left the new machine without ensuring water flowed. Apparently they did not know how to turn the water back and the tech left. I called the Delivery rep and the Sales rep to complain - I have my new washer and it's of no use. Calling a plumber was my only option, said the reps. I called my neighbor who found the valves in my basement, took a minute and turned the water on. A reputable business would train their service techs in quality service. Not simply infer "I can't figure out where to turn the water back on, call a Plumber".

My first interaction was amazing after dealing with a big box store purchase that end up getting cancelled the day before delivery. I was able to purchase a new refrigerator with no issue and have it delivered quickly. Unfortunately, the home renovation took a turn and ended up getting pushed further out so the new refrigerator sat in the box for a few months untouched. We finally went to install it and there were major issues with it. The frame and body were way off and there was no way it would fit. I contacted Baron's and they quickly said they would replace it. Once the process started is where things took a turn. I was told there would be a restocking fee even though we were swapping out the fridge for the same exact thing. We ended up getting the new fridge in and it fit without issues. I contacted Baron's, since now I knew it was a defective fridge. They said the manager would call me in a few days. Instead of the manager calling me, he had his employee call me to tell me nothing could be done. I wasn't very happy, I understand policies, but sometimes the situation needs to be looked at and handled differently. I did put a 1 star review out there because I did not want to see anyone else deal with the same type of issue. I was contacted by the district manager, he reversed the charge which I appreciated. The reason for the change in review and stars is I believe that a business or person and redeem themselves even after a negative interaction. I don't feel that the refund was a way to make me go away. I feel that I was heard, the situation was looked at again and then the decision to refund was given. Based on the first and last interaction, I would do business again with Baron's. Thank you for doing the correct thing

I just spent $949 for a middle of the road dishwasher from this company where I had previously purchased multiple appliances over thirty years. Something has clearly happened to this once impressive company. After one week of sending emails looking to get a tiny part that should have been identified as missing by the installers, I finally got a text message from an employee plaintively explaining she (after two days of receipt of my email) had notified her manager who notified service. Then she referred me via text to Service. At which point I received the following: "we'll be in touch shortly". Then I received it again - only to find out from the employee who had responded to me that "shortly" meant tomorrow morning after 9:00am. REALLY? Why not just say we'll be in touch tomorrow morning? So -
1. how do installers who actually assembled the unit and ran a test cycle miss a part that keeps the top shelf from falling out of the dishwasher?
2. Why does it take someone two days to even answer?
3. Why does a manager not follow up?
4. Why does a service department not respond with their actual working hours?
5. How does a customer pay $949 without getting a fully operational appliance ESPECIALLY EHEN I GAVE OAUD EXTRA FOR AN EXTENDED WARRANTY??

DON'T BUY FROM THESE PEOPLE. I bought a LG fridge three years ago from Baron's. The compressor died on it. I went to the Plaistow store (after leaving messages at both the Salem and Plaistow store, via the telephone, that were not returned) and asked about getting service. I was told there was no record of my calls and then I was asked if I purchased the Five Year Warranty. Baron's called the next day telling me it would be over a week before they could come out and I had to pay for the call right then and there. I had to call a private repair man that cost me $130. HERE IS WHAT HE TOLD ME: LG had had a class action suit against them for their fridges and that, if I called them, they would put in a new compressor at not charge and pay for the lost food. WHY DIDN'T BARON'S TELL ME THAT UP FRONT?!? I wouldn't even have had to pay for $130 service fee!