Avis Car Rental

This location is poorly staffed and unable to have vehicles ready for pickup far after the reservation time. Arrived later than my desired pickup time and am stuck waiting 30 minutes.

This location needs to get their acts together and not make excuses for poor service and an inability to meet their commitments. Never renting from here again.

I was charged $625 to replace a windshield in the suv I rented. There was a tiny star, not even a full chip. The roads in Canada are crappy. Why I am responsible for gravel on the roads? This was not intentional damage.
I will NEVER rent from Avis again.

They did not honor my reservation price. I feel I got ripped off.
Hated the car they gave me. Was not what I wanted. Like buying a used car.

If you get there when they open, or just before, it's fine, else they always seem to be understaffed and you can expect 10 minutes per customer ahead of you.

Terrible customer service, incompetent employees, dirty cars. Don't waste your time or money with them.

We rented our car from Jasper AVIS office and did a one way to drop it off in Calgary.

It took us a long time to find the entrance to the parkade as it was late at night and so the office was closed. The parkade was also gated and looked shut. So we circled around the block several times trying to find where we could drop off the car.

I guessed it did not help that we got the car from another location so we did not have any instructions or map on where to drop the car off.

In the end, we managed to enter the parkade by fluke. We drove further up the ramp to check the parkade information, and the gate opened as the car neared it. That would have been extremely helpful if it was mentioned anywhere the gate would open even at night.

Once we got in, it was relatively to park the car and drop off the key and rental sheet in the box. Take pictures of the car before leaving in case of dispute on the car condition.

they lie. said you can check in online and go right to your car. lie lie lie. the one time I don't use enterprise. line is out the door. only a few people working. all the other car rental lines moving quickly DO NOT rent from AVIS in Calgary. ever

Pretty ugly.
it is now 1:04 pm and i have been waiting since 9 this morning for the car that i reserved and paid for 2 months ago. Dozens of others here with me.

I need to give my 2 cents about this Avis because I was extremely hesitant to reserve a car from here just from the Yelp reviews alone. I stuck with my reservation because time, location and price wise it worked out the best.

I reserved a vehicle for 1PM on a Wednesday; there was only one person in line before me and one associate working at the time. I didn't have to wait too long since the person in front of me was almost done. The Avis associate helping me wasn't overly friendly, but wasn't rude either. She provided clear instructions on my rental on how to find the car and instructions how to return along with the flyer on finding the garage to return the car. Picking up our car was done in about 15 minutes.

Returning the car was just as easy. We returned the car on a Saturday at 1PM. We used the flyer to make sure we know the exact location to go to. The garage was a little weird but after a few floors, we figured it out. There were 2 associates when we were dropping off the keys and we were done in about 10 minutes. Again, not overly friendly, but not rude either.

Overall our experience was exceptional and couldn't have been happier with our rental. I would definitely recommend renting a car from this place and don't let the angry reviewers deter you.

No question this was one of the worst experience I ever had renting a car!!!!!
First as soon as you get to the front desk the first thing they tell you is that they don't have the car that corresponds to your reservation, so the options are clear; either you wait until they bring one from the airport or you pay for an upgrade. Once you tell them you will wait for the car, out of the blue they find a car for you.

Then, they push hard for you to get the windshield insurance which I declined. Once they gave me the car keys I went to get the car and realized the that the car was to small for my family, I decided then to go to the front desk and ask for a different car, they offered me an option and when I saw the car I went back to see if there was any other option in the same category but with more space. So I came back to the front desk and they offer me an option, I went back to check the car and found out that the car had huge crack on the windshield went back to the front desk and the guy tells me that is safe to drive with a huge crack on the windshield and that I still needed to get the windshield insurance because I was liable for any further damage to the windshield.

Can you believe it???

AVIS do something!!!!! At least read the reviews!!!!

People are not happy with this branch!!!

I booked a rental through the Costco Travel website and was able to get a good deal for $117 (Thursday - Sunday). I've only ever rented from Enterprise before but their rates were too high for that weekend.

Having never rented from Avis before I decided to go online and read some of their reviews. BAD IDEA I was so freaked out from the terrible reviews that I almost canceled my reservation but because I was on a time crunch I decided to just see for myself what kind of experience I will have.

I pre-looked up where their location was so I wouldn't have any issues getting there and once I arrived I had to wait a couple minutes before someone came available which was not a big deal.

When I was at the counter the man I was dealing with was nice and answered my questions on where to get the vehicle, how to return it, etc. The only issue I would say I had was they should tell you how much of a deposit is required BEFORE they charge your card. I am well aware that its a high amount but I was expecting the $250 that enterprise charges and not $350. Still not a big deal on the charge I would of just liked to know ahead of time.

I loved the car and it was squeaky clean when I got it.

I called the day I was to return it and asked if I was able to be charged less as I was dropping it off earlier then expected and they were able to charge me a day less because of it. Keep in mind this would dependant on when you picked up the vehicle.

Dropping off the car wasn't the biggest issue except for the fact that I drove past the entrance twice to the parkade as its right after the Fairmont hotel which is always swamped with cars so its easy to miss.

All in all I didn't have any issues with renting from Avis, I think when it comes to being a client with any type of business people for some reason expect to be treated like kings and queens. I get that situations can arise and that sometimes you'll have them not have a vehicle ready, etc but I think people need to be realistic and not expect to be in and out within a few minutes. I have always given myself more than enough time when dealing with enterprise and ya sometimes I have to wait a half hour cause they are swamped but it doesn't mean that they are a crappy company. Same goes for Avis, I had a great interaction from them in person even though my initial interaction over the phone wasn't the greatest but I'm not here writing a bad review because of it.