Residence Inn by Marriott Pittsburgh North Shore

My siblings and I stayed here this past weekend while in town for a concert at the casino that actually ended up being cancelled. Since we couldn't get refunded at such a late date we figured we'd go anyway and hang around in Pittsburgh. We went to a few bars on Saturday and had a great time.

All the staff at this hotel were very nice, professional and helpful. The rooms are spacious and decorated nicely. The only complaint is the parking situation. Only allowing one car per room isn't really fair in my opinion. My sister and I shared a room but we live in different states so obviously couldn't drive together. One of us had to be stuck trying to find parking, even though we were guests of the hotel. My suggestion would be to allow two cars per booking for situations like this.

Stayed a week. No room service. No towel. Ran out of toilet paper.
Mold in shower curtains, floors stained and sofa broken.. terrible experience. I informed front desk but no actions taken

We stayed at the Residence Inn on a Saturday night for a concert that was at Acrisure. It is conveniently located across from PNC park and a short walk away from Acrisure. The staff were great and very helpful. We had an issue with our toilet though. It kept running. When maintenance came to fix it we then had no water. Then they fixed it again and it was running. Oy! In the end it all got fixed. I would typically ask to move rooms but the hotel was sold out so that wasn't a possibility. Management was very nice about everything though.
We also used the pool and ate the breakfast in the morning. All good!

Super dirty hotel, and guest rooms.. "white milky" stains all over sofa bed, carpet and table.. lamps broken, dirty kitchen, dried globs of food on counter surfaces..
Asst manager, did come to room and had us moved to a clean room, which took 2 attempts... hotel is not what you expect from a Marriott... outdated and not kept up. I was told they frankly don't care because they're located right next to the baseball stadium and Steelers football stadium , so they sale out regardless if rooms are filthy or not. Front desk attendant "Tee" so unprofessional and quite rude, every day! Asst manager Erica apologized and did find us a cleaner room. I have more photos but reached posting limit. For the price of rooms, it's a rip off.... The morning breakfast area crew was great and asst manager Erica did apologize and get us moved. To me, Marriott needs to demand franchise owners get this hotel up to Marriott standards!!

Outdated
Dirty rooms
Dirty linens
Dirty mattress
Hair everywhere

After arriving late the hotel, I had to request clean sheets because the ones on the bed smelled lie body odor and were full of hair (likely pet haircut I was in a pet accessible room- and no I did not travel with a pet )

House keeping incapable of following instructions. Why provide a DND sign if you plan to come in anyway? Why are you coming in the room when you're not actually cleaning anything!?

Staff is incapable of stepping outside of their role to provide guest with requested linens, when desired. I asked for a towel at 7 am and was told that the department wasn't in at the moment

Unclear parking instructions. When you pull in, the lot is connected to the general lot parallel to the hotel, so when you see the sign that permits are required for parking...you hesitate to park. I had to call to confirm I was good to park, which the hotel number was not easy to find on their website_ 412- 321-2099...only to be placed on hold multiple times before I could even say hello.

Directly across the street from Prates stadium, and a short walk to the Steelers stadium. If for one night....why not, but I will NOT be staying again.

My husband, myself, and our two dogs had a house fire in 1/27/22 and moved into another hotel on 2/3/22. Things did not work out at that hotel (Hilton brand), and we ended up with this hotel being the only thing keeping us from being homeless.

The staff here are unbelievably friendly, knowledgeable, and courteous. They've gone out of their way to make us and our fur babies feel welcome and as feel at home as much as possible. We have been bringing in some of our napkins, toilet paper, etc so haven't needed housekeeping much. The other day, someone with housekeeping was kind enough to knock on the door and ask if we needed anything. I was soooooo happy because we'd just run out of toilet paper The dogs were going nuts because there was a stranger on the other side of the door and he just smiled told me he didn't mind.

This hotel is in an amazing location and the dogs love going for daily walks and seeing the city and all of their favorite staff members. Compared to the Homewood Suites - the rooms here are much more spacious and have a very functional set up, including a desk that has been a lifesaver for working out of the hotel room. The kitchen is very nice as well.

If you're looking for a hotel in Pittsburgh, this is a great choice. It's in an amazing location, across the street from PNC Park and within walking distance (or T ride) to the casino, Heinz Field, Stage AE, and tons of bars and restaurants. You can also count on friendly staff and a large, clean room.

I've stayed at this hotel over the years and was very disappointed this time around. It is very dirty and run down. I question if this should be a 'Marriott' property. The bathroom had water damage and was dirty. We stayed there for 3 nights and the room was never cleaned. The hallways and elevators had dirt in them the whole time we were there.

Booked a room for the weekend ($1000 for the stay) a month in advance. First impression walking into the Residence Inn, the parking lot, the lobby and the elevators reeked of marijuana. Got to our room on the tenth floor, which was a handicap room. We weren't told that it was a handicap room at check-in. Bathroom flooded due to the floors not being sloped correctly and it being a handicap bathroom with no tub. Additionally, one of the cabinet doors in the kitchenette was ripped off the hinges. Since we received a fast busy signal each time we tried calling the front desk, we stopped by the front desk to report the issues and ask for clean towels. When we got back to our room later, none of the issues were addressed. Our room was not cleaned during our stay. We would not recommend staying here unless you like wasting money on a dump.

The only positive things to say about this hotel are the location and size of the rooms. Everything else was extremely disappointing for the money that was spent. We brought my 9 and 13 year old nieces down for their first concert and liked that it was near the stadium for safety reasons and convenience. We stayed in the 2 bedroom executive suite which was just shy of $1500 for 2 nights. When we first got to our room, one of the kids found a pair of men's shorts on the bedroom floor. That was the first indicator that the cleaning was either rushed or not done at all. The shower curtain had mold on it and the shower itself drained very slowly. By the time you finished your shower, you were standing in 3 inches of water. One of the lights in the kitchen didn't work. Dishes and side of garbage can were disgustingly dirty. The paper towel holder was also broken. The fridge made a loud humming noise the entire stay and the ice maker was not working. This hotel doesn't have ice machines so we had to go back downstairs with the ice box from the freezer so that a staff person could put ice into it from the kitchen. The fitness center was closed our entire stay and the pool was very small and damaged. On our receipt at checkout, it shows that parking was included in our room rates but we were still charged $54 extra for the 2 days of parking. So, even though we liked being close to PNC Park, the filthy room was not worth the convenience. I would not recommend this hotel to anyone unless you don't mind staying somewhere dirty.

Comfortable, clean with an attentive staff.

Negatives during my stay ---

1) Rooms need a good going over; sofa pillows had some minor staining as did the bedcovers. A large chunk of baseboard in Room 215 immediately right after entrance was missing.
2) Need blackout curtains on windows that look out onto a promenade that contains a spotlight! Hello!!!!!
3) Powdered eggs for breakfast were a real drag; tasteless and too dry. Obviously, this location does not have a working kitchen to prepare freshly scrambled eggs.

Positives ---

1) Common areas in lobby comfortable and clean, allowing for laptop work when needed.
2) Pool and gym were nice size for the establishment; but don't expect the YMCA or Planet Fitness (not that I was expecting it).
3) Staff very attentive, courteous and responsive. Batteries in my TV remote were dying; I had a new remote within 5 minutes. [Special kudos to Margaret behind the desk for great customer service and attitude.]
4) Breakfast area staff awesome. They work their butts off; first time I tipped an employee in this area. Other than the powdered eggs, they offer free bananas, bagels, muffins, coffee, tea, juices, yogurt, hard-boiled eggs, breakfast cereals, milks, cream, soy milk, waffles, and oatmeal. A wide variety of trimmings for these items is offered. They also give a last-call warning as breakfast time expires which is a nice touch, allowing you to grab a yogurt or banana or other item for your room for later.

Would I return? Yes, definitely. Would I suggest? Yes, definitely. If you find something not to your liking, tell them. The attentive staff, I am convinced, will make it right.