Gem Gallerie Jewellers

Reviews!
I've not done enough reviews to match the number of check-ins I've made during COVID season
Nows a good time as any to break the chain and form new habits!

Lovely little jewellery store in a mini strip mall area just inside Sherwood Park. Totally didn't notice the sign by the door about having to get buzzed inside the second door haha... (probably to maintain max # of people in store for restrictions)

I was immediately greeted upon entering, and although the space is quite compact the setup is still great! Lots of shiny sparkly things to lay eyes upon
Jacqueline was able to point me quickly to what I was searching for and hot darn I'm so glad I went! The items I had in mind where from American online sellers, and there on the counter was exactly what I was thinking of buying, but now it's there, it's cheaper, AND it's local!
Super excited for the available selection, and also the costs of each type - colourful & fun or sleek & sexy

Thankfully I was referred there by another company - Get It Laser Engraved - so now I can support 2 local places! Buy blank jewelry from one and get it engraved at the other. Win-win for everyone
(Thank you Stephen from GILE!)

So I popped in to see Jacqueline the other day, I had not been in the store for years. I forgot what and amazing place it was, so many shiny things to look at. While I was there I watched as she helped a very nice lady with a damaged bracelet she brought in, she also took her rings and cleaned them while they were waiting, customer service done right.
I was eyeballing some bling myself, and asked about the process to make things. She explained it all to me, not as easy as most people think, and they can do custom work so others don't have the same thing. I do love to be different!
Looks like I found a sweet little local place to do business, and Jacqueline is such a bright shiny gem herself, a bundle of personality.

Poor customer service and terrible work. I dropped off a bracelet to be fixed and was told it would be 2-3 days. A week later I called to inquire and no one knew what was going on or called me back. I called every few days and still nothing. Finally I'm told it'll be ready at noon. I drive in at 12:45 and still not ready, but it'll be ready that afternoon and they'll call me. Of course no call (they never once called to update me on the status of it). Finally I got fed up and picked it up almost a month later. They had scratched my bracelet and reversed the magnets so they were repelling each other. So I got my bracelet returned in worse shape. The owner didn't seem even slightly bothered when I told her the lack of communication and disrespect from their company.

Go to faithful jewellers if you need jewelry fixed. They're knowledgeable, respectful to your items and care about their customers. They've been a breath of fresh air in comparison to the joke of Gem Gallerie.

After having to cut my ring off my finger at home, I had Gem Galleries fix it. They did a beautiful job and it looks brand new. Very happy with the service as well, very friendly!

I took my watch in to the Gem Gallerie to have the battery changed. Very friendly and attentive service.

Another client was in the store being attended while I waited my turn. The staff seem to provide a very personalized service approach to their clients.