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Zipcar
Category: Hotels & Travel Car Rental Car Rental [Edit]
65 Wellesley St EToronto, ON M4Y
Neighbourhoods: Church-Wellesley Village, Downtown Core
4 reviews for Zipcar
4 reviews in English
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Review from Char C.
Toronto, ON
3/15/2011
I LOVE LOVE LOVE LOVE LOVE LOVE LOVE LOVEEEEE ZIPCAR!!!!
Just dont be late! Charged me $38 dollars for being 4 minutes late, it was my fault though.
$10-$18 dollars/hr except after midnight where its half price and I think theres a special from 6pm-8am the ext day for $39.
LOOOOVVVEEE Zipcar, saved my life many times. (Hate the prius...forget this environmentally friendly crap I almost got into an accident, that wouldn't be very green).
Oh a tip to other zipcar members, just to be nice, try not to book right after someone else if you don't have to. It's really mean when I'm running late try to extend it and someone else has it after me. -
Review from B M.
5/21/2012
Zipcar is awful - don't use - if you're a minute late they will charge you $50 plus a half-hour of the car usage (that they automatically deduct from your bank account without any warning) - but they will not give you the $50 if the person before you is late (unless you threaten to cancel their service and quit using them)
this is just a huge income generator for them - because you know not many people will complain if someone is late - free advice if anyone before you is even a minute late - call zip car and demand they give you the $50 they just stole from the previous person! -
Review from Chris P.
8/8/2009 1 Check-in Here
I picked up a bright yellow Jetta here today. The car was in good condition in and out. There was some dog hair and big long nasty red head hair on the passenger seat which kind of grossed me out but that sort of comes with the territory. The car had a pungent odor to it when I first got in but that may attributed to the parkade it was parked in (the stairwell did smell like a heavily used urinal).
Locating the car was a little funny, but Zipcar's directions were very helpful. Basically you walk down Church and go down the alley beside Zelda's and the door is well marked on your left. -
Review from D T.
Toronto, ON
10/30/2009
One line: Decent service but be very careful of the overly-aggressive billing.
I've head about zipcar and went for it. I've rented thrice and I've had a decent experience 2/3 times.
Good:
- Rent cards by the hour
Minor Issues:
- Sometimes cars are dirty or smelly
- 2/3 times the cars had dents or dings and you have to call in to report them (otherwise you get the blame)
First major problem:
My first major problem happened yesterday (my third rental). I was late in returning the car -- I knew I was going to have to pay around $50 extra.
I was on a nightly special rate ($40 before taxes) from 630pm to 830am. So because I was late -- they happily changed my rate to 'daily rate' which is $73. So my total bill was around $122.
When I called in to ask why they charged me the nightly rate -- their response was that since I was outside the bounds of my 'special rate' they had to charge me the daily rate. I didn't read the fine print -- again that's my problem.
Well, I thought why did I bother returning the car - I should have just kept it for the rest of the day as I was going to get the daily rate anyway!
As you can see their policy makes no sense and encourages you to return much more late (and screw over other members).
I admit it was my bad for returning late (go stuck in early morning traffic) -- but they refused to do anything about their policy. Sure I've been burnt by it but I had a hard time convincing the CSR to accept my complaint and forward it to someone who cares. Let's see if they come back to me.
Repeating: Decent service but be very careful of the overly-aggressive billing.
UPDATE: They got back to me and told me that they will refund the charges as a one-time event. Wow, I didn't expect them to be this friendly, I guess they do have great customer service. Updating their rating.
