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Wirelesswave
Category: Shopping Mobile Phones Mobile Phones [Edit]
4700 KingswayBurnaby, BC V5H 4M1
Neighbourhood: Metrotown
(604) 432-9283
- Wheelchair Accessible:
- Yes
One review for Wirelesswave
1 review in English
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Review from Roanna Z.
6/27/2009
Sorry, but I am not really satisfied with this service. First off they might want to consider taking people's numbers and calling them when they have the time for them. Waiting for customer service here is like waiting for a bus in the snow.
One of our phones had died, they sent us downstairs, then to a kiosk in the mall, then back up to another store, where we found them to be closed. I missed my dinner for no good reason.
Next day. We decided to try the one on Granville. There were two CS guys on duty and only one customer. One guy told us to "grab a coffee and check back in 25 minutes...." When we came back, there were 5 other customers in there and the first customer was still being served but so was a new customer. We waited again..... When I thought I might kill someone, I decided to go across the street for lunch instead, while the big guy took care of phone business.
Almost an hour later, (we have been here at least 2 hours by now.) I have eaten lunch at Vij's by myself. boo-hoo. The big guy arrives with a pathetic, crappy "replacement phone" that he can't even surf on. wow.
WIreless wave gets my big thumbsdown for their service and I think they owe me a meal (or at least a "coffee") gr-r-r.
