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Winterholme Heritage Inn - Suites & Spa
Categories: Hotels & Travel Bed & Breakfast Beauty and Spas Bed & Breakfast, Beauty and Spas [Edit]
79 Rennies Mill RoadSt. John's, NL A1C 3R1
(709) 739-7979
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- By Appointment Only:
- Yes
One review for Winterholme Heritage Inn - Suites & Spa
1 review in English
-
Review from Alex B.
St John's, NL
4/6/2011
My wife and I have visited several spas while we've been together, and when we moved to St. John's, the search began for a new one. After seeing the outside of Winterholme on our house hunting trip, my wife fell in love with the way it looked.. When we found out they had a spa, we decided we'd give it a try.
Our visit was supposed to be a Valentine's Day/Anniversary gift to each other, but we were in a small car accident the night before our appointment. When we arrived and mentioned the accident, they refused to do the massage since they aren't Registered Massage Therapists, and didn't want to do any damage (unfortunately they didn't tell us this until after we had disrobed and gotten on the massage tables). This was understandable, and they rescheduled us and made sure we kept the discount we had, even though the promotion would be over by the time our new appointment came around.
When we went back for our new appointment, everything went more smoothly, and they remembered who we were, which was nice. We had to wait a bit for the aestheticians to come get us, but no biggie, my wife took the chance to look around and play with the house dog, Duke.
What followed was the most disappointing, superficial massage I have ever had. We had booked the 60 Minute Hot Stone Massage, which I had experienced once before at a different spa. I was expecting much the same type of experience, but, as I said, was quite disappointed. I think that because the aestheticians aren't registered, they aren't allowed to do a proper massage, they really only run the stones along your body. I thought maybe I was just jaded because I've been receiving some very deep massage therapy for an injury, but my wife said the same thing about it being very light and superficial.
Next came the Expert Facial. I don't have anything to compare to, since this was my first facial, but it seemed quite nice. My only issue was that it was supposed to include a hand, arm and back massage, which didn't happen. I think this was probably because we had just received the hot stone massage, but I think that if you're going to 'merge' two treatments together, there should be some kind of discount. Also, about a day after the facial, I had an acne breakout on my face. I'm not sure if the two things were related or not, since I'm acne prone anyway, but the timing was rather unfortunate.
Finally, we received a Hot Stone Pedicure. This is listed as approx 1hr 15mins. I think ours lasted close to 45 mins. Again, I have nothing to compare to, but other than the time discrepancy, I quite enjoyed it. Again, the 'massage' part of it was very superficial and lackluster, but overall, not a bad experience, and my wife loves the nail art they did for her.
The one thing that 'saved' our experience was the customer service. Both of the aestheticians were amazingly friendly before, during and after the treatments. Because of the aestheticians, my wife might be willing to go back for a pedicure or manicure, but we won't be back for anything else.
