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Windsor Plywood
Category: Home Services Building Supplies Building Supplies [Edit]
2280 Holdom AveBurnaby, BC V5B 4Y5
(604) 299-9388
- Accepts Credit Cards:
- Yes
About This Business:
New Clopay garage doors and matching entry doors Service to all styles and brands of garage doors Garge door opener installation and repairs… read more »
3 reviews for Windsor Plywood
3 reviews in English
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Review from Michael C.
Vancouver, BC
7/27/2011
Windsor Plywood has lots of speciality items what one would not find at Home D or Rona and they do have some knowlagable staff what is hard to find at times at H D and R. It pays tho shop around and one should not base opinions an a single experiance. M.C.
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Review from Michael C.
Vancouver, BC
4/9/2011 1 Check-in Here
This place is really for contractors so if you are not one you better just go to Rona.
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Review from Mark c.
New Westminster, BC
9/23/2010
I first have to say that I have been a loyal customer of The Burnaby location of Windsor Plywood for years. I am not a builder or in the construction trade. Just a home owner that like to work with wood. I am basing my review on my past 2 experiences weighed to all of those prior.
I had ordered some speciality items and was told that they (Windsor Plywood) have to call the distributor to assure that they still carried the item. I did get a phone call but the employee addressed me by the wrong name that he had written down during our conversation 10 minutes prior.
I shrugged this off and placed the order and, as such, was required to give my information which included my name, phone number and credit card number before the order could be placed. I was told that my order would be grouped with other and sent in, of which I did not have problem with. I was told that it could take up to a full business week for delivery, BUT I would receive a phone call when the order arrived.
I waited the 5 business days and no phone call. So I called, I talked to an employee and said that the manager was supposed to call me back regarding my order. He took my name and phone number and told my that the manager would return my call. The manager did but when I asked about my order he said that it had been there for a, "couple of days" and that he had" written the wrong phone number for the order". Which was why I received no phone call.
I was a little upset at the level of customer service but hey mistakes will happen. I went to pick up my order and, unfortunately, I ordered 1 too many pieces of wood which I would require a refund. This did not seem to be a big deal for the employee serving me, however when I asked to have my wood cut, which you pay $2.00 per cut, this seemed to "cheese-off" the employee who was serving me. Who did cut the wood but acted as if I was creating an inconvenience.
During this time a "builder" came in to pickup a group of expensive doors, who got served during my process by the employee who was helping me
Now to be fair they were in the process of an inventory count, however if they did not have customers what inventory would they require. The other issue I had is, if I was a large dollar purchaser would the service I received been better. From the looks of it, it would have been. as such I will be taking my business to someone else who likes the fact that I spend my money there.
