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Wholesale Furniture Brokers
Category: Shopping Wholesale Stores Wholesale Stores [Edit]
1366 Hugh Allan DrSte 103
Kamloops, BC V1S 1L8
(866) 595-8930
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
2 reviews for Wholesale Furniture Brokers
2 reviews in English
-
Review from Jesse D.
2/14/2012
TERRIBLE TERRIBLE CUSTOMER SERVICE!!!
They should change their name to Wholesale Furniture Jokers.
Please please please read the reviews for this company before purchasing through them, or better yet, just don't purchase through them. MORE TERRIBLE REVIEWS ON GOOGLE TOO!
I ordered, heard nothing, and a week later inquired. I was told that they "messed up" and got the quantity wrong, so they had to re-submit the order. 1 week lost.
Then I waited for my Fedex tracking number, never came. Finally inquired, and they said the shipment was "lost". Can you believe it? Another week lost.
Then they said that it would take another 1-2 business days to process, then another 5-10 business days to ship. They offered no compensation off the order, so I canceled and took my business to a real company.
DO NOT ORDER FROM THESE JOKERS! -
Review from Sandon H.
Calgary, AB
11/8/2011 1 photo
EDIT:
(The odd 5 star review by "Chad P" that appeared a week after I wrote my review is clearly fake. He suspiciously comments on one of the issues in my review. "Chad P"'s review was obviously written by WFB themselves, again showing what kind of a company they are. And yet seemingly legitimate reviews have been filtered and screened by Yelp.)
I had a big issue with this company like many others I have found. Wholesale Furniture Brokers Canada (www.gowfb. ca). DO NOT ORDER ANYTHING FROM THIS COMPANY! YOU HAVE BEEN WARNED. They pose as a Canadian Furniture Company but they are actually based out of Asia.
I'm embarrassed to say that I was even naive enough to order online but I did. I ordered a sofa sectional October 7th 2010. I received email confirmations etc. and an expected delivery date of November 12th 2010.
They said normally they would ship out of B. C. but the particular COLOUR (COLOUR!!) I wanted was only available from California.
October 22nd, the status showed the sofa was "picked up" in California. (2 full weeks later!) It should have been on the road by then.
October 25th, the status showed it was loaded in California....I guess it took them 3 days to put the sofa on the truck...
November 1st, the status showed it was unloaded in Indianapolis. (the opposite direction of the proper destination, Alberta Canada).
November 4th, the status showed the sofa was RE-loaded in Indianapolis. But when I talked to BELINDA in "customer care" she told me it was in Toronto. Weird, nothing like that showed up in the status updates!
November 10th, the status showed that the sofa had been sent back to California and unloaded. Rather than to Alberta, where it should have gone.
November 16th, the status showed the sofa was re-loaded back onto a truck. (I guess it takes them 3 days to get a sofa on a truck and 6 days to take it off...must be one heavy sofa!)
November 26th, the status of the sofa is Richmond B. C. (where they have a warehouse apparently). It was unloaded here.
November 26th, that same day it was shown to have been re-loaded.
2 weeks later it still hadn't arrived. I took the time off work 3 seperate times to make sure I was here for it and it never arrived.
They were making up dates and status activity to buy them time to ship this furniture from over seas.
It arrived in January.
I waited a full 4 months for the couch to arrive. Part of WFB's policy is that if you sign for the delivery you are accepting the furniture as is. Well, the problem with that is my sofa sectional arrived in 8-10 cardboard boxes. So it was impossible for me to see if the furniture was of quality or not until an hour later after assembling it all. It was NOT of quality. IT WAS DISGUSTING.
The sofa is made of the cheapest materials possible. The sofa is brand new and looks like I've already owned it for 10 years. It's made out of 2x4's and some batting. The cushions were shoved into a box which made them permanently wrinkled and creased. The sectional does not come with anything to fasten the furniture together so the furniture is constantly sliding apart from itself. I talked to "JOHN" and then "STEVE" and then "JOHN" again all within 10 minutes of each other to ask if the couch should have had fasteners included to which they said "no, that's why its called a sectional". I replied that many sectionals come with fasteners. Their response? "we'll be sure to take that up at our next staff meeting" Sarcastic "we've got your money sucker" attitude. I couldn't believe it. This company needs to be closed down.
There are a MILLION AND ONE furniture stores out there, AVOID THIS ONE like the plague. Trying to save a buck or two won't be worth your time, effort, stress and eventually your wallet as you WILL feel ripped off because unlike them, I guarantee it.
Spend the extra $300 and get a QUALITY sofa from a local store you will enjoy WITH good CUSTOMER SERVICE and A GUARANTEE.
AVOID AVOID AVOID AVOID AVOID.
