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West Coast Kids
Category: Shopping Baby Gear & Furniture Baby Gear & Furniture [Edit]
12411 Bridgeport RdRichmond, BC V6V
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
3 reviews for West Coast Kids
3 reviews in English
-
Review from TheyCallMe R.
Vancouver, BC
1/23/2012
My wife and I have been here 3 times as we've tried to find a convertible car seat that will meet our need for 3-across seating in the back of a regular non-minivan/crossover/suv.
It's been made even more difficult due to carseats being un-returnable, a fact that the staff was clear and upfront about.
The staff are knowledgeable and very, very friendly. At no point were we pressured or made to feel like we were wasting their time, and it seems like everyone who works there is a parent themselves.
Earlier in the year while trying a demo model in our car, staff encouraged us to wait for a new model that was coming in the next month, as it would better suit our needs.
You can't go wrong with a place that puts the customer's need before making a sale!
The parking lot is difficult and the store is crammed full of demo-models - don't let these things deter you, as they more then make up for it with selection, knowledge and service. -
Review from Raymond O.
Vancouver, BC
How can you resist buying items when they're for your kids? Well, when you see the prices and the lousy return policy, it's not that easy to resist. :)
Canadian consumers don't have much protection when it comes to purchasing rights. So it's best to keep a clear perspective on what you want and what you need before plunking down on more stuff that usually last a short while before it's replaced or outgrown.
West Coast Kids in Richmond basically carry the same items you find in specialty baby and kid stores around the greater Vancouver area. The edge is in finding a store with the best customer service. One that will take the time to help you decide, than sales talk you. My first time in going here, I didn't find either of this from the store. The next two visits were getting better. The salespeople became as helpful as they were friendly from the start.
My gripe is that the organization in this store is cramped and all over the place. There are cribs on the lower level as well as the upper level. This store definitely needs an overhaul to encourage a better shopping experience.
It's best to check out their website and pricing first so you can make a list of what you want to see in person. Once you go there, it's hard to remember what you need when you basically will want everything. -
Review from HG W.
Vancouver, BC
8/12/2011
We didn't expect much from the store before visiting them. All we wanted was to test drive the 2 strollers that we're deciding between. To our surprise, the sales staff was EXTREMELY helpful and knowledgeable. I'm one of those guys who researches EVERYTHING before making a purchase and I get quite annoyed when sales person tries to BS their way through to make a sale. Anyway, the girls/ladies knew all the specs about all the strollers and car seats. We were really really impressed! We didn't end up buying anything as we're still deciding, but we'll be back to make our purchase for sure.
Side note, I'm not sure if the sales person are commissioned, but we didn't feel pressured to buy at all! One of the ladies even told us to take our time after we told her our situation. It was a refreshing experience to shop here. Night and day comparing to our experience at Lussobaby and Crocodile.
The store is packed and cramped but they do moved all the stuff aside for you to try out the strollers in the store. Also, they do have a great selection of merchandises in the store. You don't need to go anywhere else, this is where you can compare and buy the best products for what you need.
