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Waterloo Ford Lincoln
Categories: Automotive Auto Repair Automotive Car Dealers Auto Repair, Car Dealers [Edit]
11211 105 Ave NWEdmonton, AB T5H 3X4
(780) 917-5180
Jessie C. said: "I heard about this shop from my dad's friend. WAYYY out of the way as I live SW, but I thought why not. My brakes desperately needed to be done and I asked them to check it out. Turns out I needed a new cylinder and got my rear…" read more »
2 reviews for Waterloo Ford Lincoln
2 reviews in English
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Review from Bala C.
Updated - 11/4/2011
Recently drove a friends brand new Acura MDX and was stunned by the smoothness! That made me realize that my 2004 Ford Exp was giving me a feel of driving a 'lorry' (google if you dont know what). Something definitely not right with my Exp. even if my friends is a brand new luxury SUV. I realize I was hearing a constant annoying humming when the vehicle is moving and was also feeling rough. This was not something new, but has been there for a while, say for about more than couple of years, only it became more annoying now. How my service center missed it, when I take it for regular servicing!
Anyways long story short, booked an appointment and took to Waterloo service centre! Voila with $700 off my vallet, some faulty bearing on one of the front wheels had to be replaced. No more noise, I am in luv all over with my exp. I just wish the service centre are proactive in finding such faults, as not all customers are auto-mobile savvy - not me!
Another point to add they have now changed their 'Fast Lane' to 'Quick Lane'. What I found interesting is there is no more a lane if you are choosing the Quick Lane. Very confusing for a customer, where should they park the car. If you book a service appointment, you ought to now drive through the 'lane'.
Interesting that with so much emphasis on the new look / rebuilt Location, customer experience is beyond buying a new car. Customers like me who come for servicing should also feel good - not intimidated.
Just a humble suggestion! Hope the management takes notice.
2 points -
1) proactive service maintenance and identify issues
2) better instruction / pictures / signs - for the quick lane and service maintenance folks on where to go and where to park.
Finally and very important - Thanks for the great service folks and continuing good customer service at the service centre!2 Previous Reviews: Show all »
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7/16/2011
Now that I have been going here for four years..it is important I update my review.
The customer… Read more »
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Review from Patrick S.
Edmonton, AB
8/23/2011
Coming back from Fort Crack in my 2005 f150 5.4 L,my engine was cutting out so I brought it in for help.Just got home and the phone rang,it was Clara the service rep telling me the engine was shot.I just about died inside,but she said it was a special extended warranty do to bad fuel injectors.Ford will pay for a new engine and installation.Four days later and $9700(Ford paid)my truck is still purring 17 months later.Darcy was the tech who did the work and he answered all my questions without fail,thanks Darcy for a job well done.PS If I had taken the truck to my local garage,I don't think I would have ever known about the warranty.
