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Waiters En Route
Categories: Event Planning & Services Caterers Food Food Delivery Services Caterers, Food Delivery Services [Edit]
524 17 Ave SWCalgary, AB T2S 0B2
(403) 229-3463
- Hours:
Mon-Wed 4:30 pm - 9:30 pm
Tue-Fri 11 am - 1:30 pm
Thu-Sat 4:30 pm - 10 pm
Sun 4:30 pm - 9 pm
- Price Range:
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$$
- Accepts Credit Cards:
- Yes
4 reviews for Waiters En Route
4 reviews in English
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Review from Princess T.
Calgary, AB
9/27/2011
i don't understand how anyone could have anything bad to say about this company!
the fees are reasonable, the service is reliable, and the restaurants they offer are fantastic! i would suggest this delivery company to anyone!
AND. they deliver LIQUOR and convenience store stops!!!! -
Review from Starsia E.
Calgary, AB
Updated - 12/9/2011
An update to my previous review. Waiters en route after hearing of my bad experience the night with dragon pearl, sent us a post card with an apology for the bad experience and a ten dollar credit. Even if it is weeks later I still appreciate apologies and so I have added one more star, for now. Hopefully this is a sign of good service and food to come.
1 Previous Review: Show all »
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11/16/2011
We have been using this service for almost a decade now. The service is an off and on thing. The… Read more »
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Review from Natalie S.
Calgary, AB
5/9/2011
I've never had a bad experience with these guys...the food is hot when it arrives and I've never had them mess up an order. Even the delivery fee isn't outlandish.
However, it's not a perfect service because the prices on the Waiters En Route menus are a fair bit higher than the restaurant's own menus...which means it can be an expensive option.
That said, I'm willing to pay extra for convenience - and they're definitely convenient! We love ordering from Ruan Thai. -
Review from Carrie P.
4/19/2009
Run for the hills! Without exaggeration, I had my worse customer service experience EVER with this company. I called and ordered my dinner, and two hours later, it still had not shown up. I called back, not angry, but simply finding out what happened or if it was on its way. The young girl that picked up the phone started putting on a show for someone, and said, "ma'ma, stop yelling at me...". I actually laughed and said, "I'm not yelling at your at all, I'm not even angry". I called in the next day to let the manager know what happened, and they defended their staff member. They didn't accuse me of lying, but said that its hard to believe, because this girl had an awesome track record.
Hmmm... I could understand having a bad employee. It happens to the best of us. However, a manager defending the fact that a meal never showed up, and that his staff member put on a drama show is uncalled for.
If I could find use half a star, instead of one star in my rating, I would have in this case. Beware of this one, guys!
Specialties
Waiters en Route is Calgary's premier food delivery service. In Business since 1991, we bring truly authentic food from over 20 different restaurants to your home. You can have the convenience of ordering online or calling in to our call centre.
Meet the Manager: Hans D.
I have been with Waiters en Route since July 2007. I have handled all aspects of the business from delivering the food to signing up new restaurants to taking order on the phone. This has been a remarkable journey for me and my wife. I always look forward to the challenges of the restaurant industry, and how I can facilitate serving customers better. Since taking on the manager role I have initiated several new customers service measures including mandating that 80% of our orders get to the customers door within 60 minutes. This does not always happen, but I am doing my best effort to make sure that every customer has a great experience with Waiters en Route
