Vancouver Fire

This company doesn't value customers at all. When they visited my townhouse for a fire inspection they wore shoes despite being told no shoes are normally worn in the house. I got a disrespectful response which dismissed me. They didn't even bother with booties. When I called to replace a malfunctioning fire alarm, the second service rep wore booties. He asked me to sign a blank service form and didn't mention they were going to charge me for this service. They charged me $200+ for urgent service an $100 for the fire alarm. All charges I wasn't informed about until my strata told me about it. Very non transparent and sneaky.

Here's the kicker. When I called to inquire about their warranty, they told me they only honor the fire alarms for 1 year including malfunctions. My fire alarm wasn't meant to be replaced until 2029. I've seen better warranty buying fire alarms from cost co.

If there was ever a check list of losing my trust as a customer, this company ticked them all. Hire at your own risk.

Terrible, insulting Manager who comes off as sappy and fake when she greets you. Makes you want to gag, and I feel sorry for the staff who have to deal with her everyday. Business owner also owes me money, and he told me in his own words he'd have no problem giving the money back, but still hasn't. Shameful and sad.

I had Vancouver fire inspection come to our townhouse for our annual alarm inspection. They were in and out of the units within seconds. Here is what really pissed me off....they walked into my home really fast with their muddy shoes on light carpet. I was livid that two grown men had no respect nor any common sense. I gave them an earful and they just looked at me like a dumb squirrel in the woods. At least put some booties on. All other service companies that I've dealt with do.