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Urgent Care Center
Category: Health and Medical Urgent Care Urgent Care [Edit]
Women's College Hospital76 Grenville St
Toronto, ON M5S 1B2
Neighbourhoods: Discovery District, Downtown Core
(416) 323-6300
- Hours:
Mon-Sun 7 am - 10 pm
One review for Urgent Care Center
1 review in English
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Review from Izabela J.
Toronto, ON
3/13/2011
I've been to a few walk-in clinics in past years and I've always been seen within an hour or so. This was the LONGEST wait at a walk-in clinic ever. I would never recommend this place to anyone. AVOID!!!
This place was recommended to me when I called TeleHealth Ontario asking for the nearest walk-in clinic to me. It was around 5pm on a Sunday so most were closed. I questioned the recommendation because of the name of the clinic "urgent care"... I didn't need an emergency room or hospital, I just had a bad cold for more than a few days and over the counter meds weren't helping. I was assured that it's fine, so I went.
The staff at reception were friendly enough and a nurse asked a bunch of regular questions about my symptoms, measured heart-rate, etc. and then told me that it will e a while. The waiting room was pretty empty (2 or 3 people) so I wasn't too worried, plus there was a TV. After 20 minutes, I was moved to an empty waiting room. No TV, just a big clock, but that's ok (I didn't come to watch TV, I came to see a doctor).
Over the next hour and a half, I sat there watching and listening to the nursing staff chat. They talked about which clinic patients they're moving to which room, the last episode of The Biggest Loser, where to get good deals on scrubs, how one patient is wearing too much make-up, how there's too many of them (nurses) because of double-booking in case someone calls in sick and jokes about how to look busy in case someone specific walked by... They were obviously bored and clearly struggling to look busy in front of patients. I watched them move people from the main waiting room into smaller waiting rooms... one person went back and forth 2 or 3 times.
There was a nurse walking around asking all the other nurses if they know where a patient named Hillary is and no one did. She called out the name in the main waiting room, then came back to the other nurses, chatted for 5 minutes and then walked around "with urgency" in the main waiting room and then came back to chat with other nurses. I eventually stopped this nurse and told her that the patient she's looking for is 4 doors down from me, where I watched that exact nurse take said patient 20 minutes ago!!! It's like they totally forget about people. I was shocked with how things seemed to be running.
The funny thing is, they have a big sign in the main waiting room saying that "unless otherwise told by a triage nurse, a doctor will see you before midnight". I asked a nurse about that and she chucked and said that the sign isn't really true... because patients often wait well past midnight!! She wasn't kidding.
Anyway, after 20 minutes of waiting in the 1st waiting room and 1.5 hours of waiting in the 2nd one (during which many nurses passed by and no one said anything to me), I finally started getting restless when I noticed that while people were being MOVED AROUND, I didn't actually see any people leave.
I eventually asked the large group of nurses how many people were ahead of me. They said 8. I asked how long that would take. They said a few hours. I told them that I've been there for just under 2 hours already. They told me not to worry and that I'm on the list. I asked them if it would be 1-2 hours, 2-3 hour or more than 3, and they said 2-3. I was SHOCKED. I asked how many doctors were on staff they said ONE.
So I told them that I'm going to have to bail and left. It angers me to know that my OHIP card was swiped and that they'll be getting money from the government for my visit even though I never actually got to see a doctor.
