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The Westin Edmonton
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels
10135 100th StreetEdmonton, AB T5J 0N7
(780) 426-3636
40% off Your 2nd Night!
For every night you pay regular rates, you get the next @ 40% off.Arrive Thur-Sat. Rates are pre-paid & non-refundable. http://bit.ly/snSlxm
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
17 reviews for The Westin Edmonton
17 reviews in English
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Review from Carol K.
3/17/2012 1 Check-in Here
Oh, Edmonton. I am really starting to develop a love affair with you. This time around, I stayed at the Westin Edmonton for work, and what a great choice it was!
First, let's talk about the rooms. The rooms were fantastic. They live up to the Westin name. I can't say that there was anything wrong with the rooms. The views were great. I could even see the Sherlock Holmes pub from my room which was where I was supposed to meet a friend for a drink. I thought it would have been funny to wait till I saw her walk to the pub before I left my room... why didn't I? The beds were comfy, the water pressure on the shower was perfect. Everything was pretty peachy.
During my one night stay, I didn't get more than two hours of sleep because I was busy checking out the 24hr pool, sauna and fitness area. It is so helpful to have 24hr fitness facilities for people like me who seem to be more productive when the sun is down. I especially appreciate the salt water pool instead of the heavily chlorinated pools you would find in other hotels.
We also booked a meeting room for an event we were hosting that evening. The staff was very attentive, and they were able to customize our food order so that we could have an "all red" theme in spirit of our institution's colours. Don't worry, it was all done quite tastefully.
I highly recommend the Westin Edmonton for anyone doing business in Edmonton. Their standards are high, and the hotel in general (rooms, business centre, amenities, fitness facilities, meeting rooms, etc.) caters perfectly to the business traveller. I only have a few complaints that brings this review down to a four star: a) no free WiFi. Come on, Westin. You can do better than that. b) cheap irons that don't double as a steamer. Sure, it can generate steam, but it doesn't propel enough steam to get the wrinkles out of my silk garments. Not impressed.Listed in: Accommodations in Alberta
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Review from Janna L.
4/16/2012
Traveled here on business for hubby and I got us a great rate for the room at $90 on http://Priceline.com - this room was advertised as $250 - right downtown. (I try not to pay full price for anything) The Westin is one of our fave chains due to the heavenly beds and showers. Pulled up, Valet is $30, only 4 more dollars than self-park so we opted to let them take our rental. The bellman taking our bags patiently waited for us to check in before helping us up to floor 20. We asked for an upgrade being a Sunday night and it not too busy. Is going to the top floor an upgrade? I dunno. Got to the room and it was way smaller than other Westins I have been in but very clean nonetheless. I hate when only one person can fit in the washroom (teeth-brushing! lol) but we were satisfied here. It was quiet and had a decent sleep despite waking up for some reason every hour wondering where we were, lol. BOTH of us!
The mattress, sheets and pillows are the best. We were told that Edmonton itself shuts down at night and after 8pm, forget about going out to dinner so room service was our choice of meal. OK people. I am not cheap but 2 burgers, NO extras and just glasses of water = $55? Not my first rodeo as far as room service is concerned as I have stayed a lot of places for work but you cannot help feeling robbed for that. It would have been $120 had we chosen the steaks! Unreal. And the burgers were OK, not great, but OK.
Had to discuss an accidental double billing for internet at check out but overall we were satisfied with the stay. Everyone helping us was professional, friendly and polite. We did not try the pool - we wanted to hop in the hottub last night but there is none here.
TIP - no concierge service on Sundays.
TIP 2 - the Starbucks coffee in the room is very good. Ask for extra at check-in if you drink coffee and need more than 1 to really wake up.
TIP 3 - when you walk in you can refresh your hands/face with hot towels under a dome off to the side at check-in. Nice touch. You can also have a free bottle of water if you ask for one.
TIP 4 - the pool is open 24 hrs as it the sauna! -
Review from Oliver D.
Edmonton, AB
3/14/2012
Been here several times now for conference functions and have always been really impressed by the suitability of the Westin for hosting mid-sized events. Generally your typical Hotel, I've never stayed in any of the rooms but I can comment on the conference rooms and second floor meeting spaces, both areas which are comfortable and appropriately secluded from the general flow of people who are checking into or out of their rooms. There is a small cafeteria near the front entrance with an open concept design and full bar. If the food I experienced is any indication the menu is likely top notch.
Staff were all pleasant and with the exception of meal servers where mostly out of sight and mind. There is usually at least a single cab waiting in the front which the valet should help you into, in addition the hotels central location in the city makes it relatively easy to travel to and from.
The food was delicious and cooked very well. Someone at my table made a special dietary request and had her food delivered basically coinciding with everyone else's regular meal. There was only a single complaint from lunch which was actually someone who was at a larger event earlier in the week and had been served steak so well done that the chicken we were eating seemed unexciting!
Make no mistake this is a premier location and I wouldn't be surprised if they have a 4-star rating. I asked one of the guest services agents and was told that the only rooms open would be selling for around $360. -
Review from Alexandria S.
Edmonton, AB
3/3/2012
The quality of the main restaurant menu has declined since chef Brown has left. Today with great anticipation I ordered a Cobb salad thinking that I would get 5 star quality service however much to my dissappointment I had a salad that was of common quality. The bacon bits were not homemade and the cubed chicken tasted like it had been frozen and thawed.....Mr. Brown I definitely miss you quality cuisine Your replacement is not as great as you were as a chef.
I used to go and have the Ahi Tuna dish, however this is no longer part of the menu. I am greatly sad that this change was made. -
Review from Carrie P.
This is one of the harder reviews I have ever had to write. Simply because, where it was good -- it was ssssssoooooo good. Where it was bad, it was soooooo bad!
The Good
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The rooms was awesome! It was large, clean, modern and cozy. The bed was incredible. There was enough coffee (that's a big one for me!) and the front desk staff were friendly. The check in process was awesome, considering how busy it was (we arrived dinnertime on Saturday, and there was also a Christmas party going on, so as you can imagine, check-in, and the lobby in general was a gong show). The front desk kept things moving.
The Bad
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The parking valet situation was bad enough to have me downgrade my whole experience by two stars. When you pull into the Westin, first off, the parking lot is one way - two lanes. When I first pulled in and it was a complete gong show, I wrote it off to the fact, or possibility, that it was simply a train wreck because of the Christmas Party that was happening at the same time. Wrong. We came and went in our vehicle twice on Saturday evening, and then once the next morning, and it was always the same. The parking lot is simply not big enough, or set up in a way that people can pull over to pick up/drop off someone quickly, or that the bell staff can unload cars, or....lets not even talk about the Valet.
The valet was an absolute disaster. Every time. It appeared that the valet was either severely understaffed, or were simply in training. When they went to get our vehicles, they appeared to be going into a public parkade across the street.
We were told to call 15 minutes ahead to get the car. The first night when we called for valet it took 35 minutes. At the 25 minute mark, I went up to the desk and asked if everything was okay. The staff member told me that there was a big lineup to get out of the parking lot, so my car was stuck in the lineup. Nobody's fault. I started to walk away, when one of the staff came up to the same guy I was talking to, and my KEYS were in his hand!! Then he ran across the street into the pubilc parkade. So dude #1 obviously lied to me. Miraculously, 5 minutes later.... my car shows up.
When we got back to the hotel around midnight - NOBODY was at the desk. We stood there like a pair of chumps waiting. We eventually went to the hotel's front desk and told them that nobody was at the valet desk at all. They took my keys.
Next morning, we called the valet before we left the room. Same deal. Late. Apologies.
This hotel is awesome in so many ways, but the parking/valet situation was so incredibly frustrating, that I would seriously consider making my own parking arrangements next time, by parking across the street in the public parking, and getting my vehicle myself.
Sorry Westin. Great work on the hotel and the rooms, but your valet service needs work.
27/30 -
Review from Arc P.
11/29/2011
Framing my review in the appropriate context you should know that I paid $99 dollars for my stay at the Westin through http://priceline.com. For that price the Westin is an extraordinary deal. The beds are very comfortable. The location is perfect and in the heart of downtown. The service is simply impeccable. Felt like a million bucks after a great sleep the next day. Also had a great workout in the workout facility though two of the cardio machines were out of order.
One of the criticism of my stay at the Westin is the parking. They charge $26 for parking. $30 for valet. That's a lot! I took the valet service. Make sure you call ahead before getting your car. It can take 10 minutes for them to fetch said car. Also, the shower did not have conditioner, but I called the front desk and they got it to me right away.
Despite these little things, though parking is a little bigger than a little, I really liked the Westin. Would come back, but wouldn't pay more than $120 for a room.
29/30 Yelp 30 Day Challenge -
Review from Lara O.
3/20/2012 1 Check-in Here
I love the westin chains, and have stayed in this one two different times. The rooms are decent size and nicely furnished. I always like the in room coffee (Starbucks!) and the shower heads and white tea bath products. I love love love the westin duvets. I also like the free coffee in the lobby daily, as well as the lavender hand towels. The things I don't like, no hot tub? Why have a pool and sauna and no hot tub! No free Internet. If I'm paying over 200 a night I want free wifi! the doors here need to be outfitted with those things that make it so they don't slam, all you hear all the time is slamming doors. The valet, what a nightmare! Self park people self park! Four dollars less and we never onc had our car show up less than 15 minutes after we called for it, busy or slow, one valet guy for 4 it just does not matter. Also, I do not like that they will not stop the newspaper delivery, I don't want a paper and it s a waste of paper. I also dislike that the fridge is a "beverage chiller" and not a fridge. Why have an unstocked mini bar if I can't keep yogurt etc in it? Anyway, I will return here if I hAve to return to Edmonton, but would love free wifi and better valet! :)
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Review from Carina Z.
8/1/2011
Even though I live in the Edmonton area, I have had the privilege to stay at the Westin hotel on several occasions. I have nothing but good things to say about this establishment.
The guest rooms are a generous size, the beds are always comfortable, you get as many pillows as you could want, and there are extra blankets in the closet. I appreciate the robes, towels, and the iron (collared shirts always get wrinkled, even when they travel for 20 min). The one top floor suite I have stayed in felt luxurious and was exceptionally spacious (it even came with extra towels). I especially appreciate the high standard of cleanliness, I would even go as far to say their rooms are the cleanest that I have seen from a hotel.
The employees are wonderful. One time, when I wasn't even a guest of the hotel, I was parked in the lot on the north side of the building and between the time I parked and returned to my car it snowed lots - so much so that I couldn't get my car out. After 30 minutes of struggling, a valet saw me and brought out a shovel to help dig my wheels out. I could not have been more grateful as the snow was still pouring down from the sky and I wasn't sure I was ever getting out.
The conference center can accommodate any group for any set up - if you want it, the Westin can make it happen. Most recently, I attended a wedding reception held in the Alberta, Yukon, and British Columbia rooms together. The set up was expected and the food was mediocre. Typical plated dinner - a little overcooked and salty for my taste. But that didn't stop us from dancing the night away.
When in Edmonton for a business or vacation, I highly encourage a stay at the Westin. -
Review from Tracy L.
5/3/2011
SERVICE 5*
Waited maybe 10-15 mins to check in and manager came by and handed everyone in line a card for free drinks and appetizer for waiting so long.
LOCATION 5*
Only a couple blocks away from the Winspear and everything has underground walkways connected if the weather is too cold.
Felt very safe walking around here w/ my Mom. Very close to a couple shopping malls, cafes, etc.
WATER PRESSURE 5*
Two shower heads but you can opt to use only one of them. Even with both turned on, shower pressure was great.
BEDS 5*
Not too hard, not too soft, juuust right. And no disgusting dark colored top sheet.
TOWELS & TOILETRIES 2.75*
Toiletries were Westin branded White Tea. Meh.
Towels were rough and not very thick.
Toilet paper was not nice.
ROOM SIZE/LAYOUT 4*
Not a huge room but comfortably-sized for two people. Liked the benches at the end of each bed for luggage etc.
FURNISHINGS 3*
Most of the furniture looked very nice altho not in best condition. Ex. One of desk chairs had a rip in the seat and many things looked well worn.
FITNESS CENTER/POOL 3*
Open 24 hrs
Pool was kept pretty warm. Not too big but big enough. No hot tub.
Handful of cardio machines, kettle bells, free weights, bosu ball, etc.
NICE TOUCHES
Ipads on the walls downstairs w/limited functionalities but you can check in to your flight, browse Urban Spoon, etc. Didn't discover them until I was checking out tho :(
Starbucks in the morning, delicious lime-basil tea in the afternoons!
This is a Hotwire hotel. Amenities: Smoke Free Rooms, Fitness Center, Pool(s), Restaurant(s), Business Center, High-Speed Internet Access -
Review from Tim A.
9/9/2009
I had a nice stay at the Westin Edmonton.
The staff was really fantastic - one morning I ordered room service and rushed through the receipt (they always seem to show up when I'm in the shower!), the lady actually came back to my room and pointed out that gratuity was already included - "would you like me to simply cross the tip out sir?" Awesome.
My last morning I woke up at 5:30AM with a bit of a hangover and proceeded to slam the only bottle of water in the room - I called down looking for gatoraid, water, another martini, anything really... someone ran up with 2 more complementary bottles of CHILLED water! Fantastic!!
Finally, I have this habit of checking everything before I leave so I don't forget anything - I opened the minibar and was perplexed to see a little dish of fruit wrapped in cellophane... Then I remembered my eggs benedict from earlier in the week had a dish of fruit that I didn't touch - turns out housekeeping removed the tray, wrapped the dish and left it in the fridge for me to enjoy later!! Very nice touch!!
The Westin Calgary prefers to leave plates of food in various states of decay all over my room.
As far as location goes, I really didn't care for downtown Edmonton, I can't think of another city where I've been hit up for cigarettes and change so many times. Most places close around 6pm so there is very little to do, the Mall is open later on Thursdays though.
The gym is too small and if you want first pick of the machines, you need to show up at 5:50. -
Review from David C.
Calgary, AB
4/1/2011 14 Check-ins Here
Great hotel and a home away from home for me. The bell and front desk staff are helpful and friendly. I've personally never really had good restaurant service or food. Room service is always quick and friendly, but the food could also use some work.
Bottom line: stay at this hotel! Consider eating at this hotel if your other options have fallen through. -
Review from Bruce B.
8/7/2009
Pretty standard Westin. Which isn't a bad thing. Location isn't that bad, depending on what you're doing. It feels pretty safe to walk around, not unlike any other major metro area in the US. Some dritfter-looking homeless guys and crack addicts, but nothing major.
Service at this hotel was disappointing. I expect only 2 things from my hotel experience. My room must be clean and everything they put in my room must work. Something was broken...gave the front desk notice and three days to resolve the issue...and nothing. At least lie to me and tell me you're working on it..... -
Review from Eric B.
8/11/2008
When I come to Edmonton on business, I either stay here or in Sherwood Park. This is a nice Westin, with large comfortable rooms, flat screen TVs, good internet services, and a nice lounge downstairs.
I'd give this place 4 stars, if it wasn't for it's location. In fairness, downtown Edmonton has come a long way, but it's still a little rough in spots. I end up taking long walks to various places including: Alberta Crafts Council, Aubrey's books, the downtown mall, Tim Horton's, the Hotel MacDonald, and down into the Saskatchewan River Valley. As far as nice places to eat and interesting attractions, a cab ride is still necessary. -
Review from Kerri B.
Edmonton, AB
10/29/2009
I recently had the chance to get a pretty good look at the meeting facilities. There are three rooms on the first floor (that I saw), 4 or 5 more on the second floor plus a ballroom. The meeting rooms vary in size, a meeting of any size could be accomadated.
The staff were very friendly. There's a water station in front of the elevators, but it's not just regular water. It's chilled and infused with oranges and limes. I was impressed. -
Review from Chuck I.
Vancouver, BC
2/13/2011 28 Check-ins Here
I prefer this Westin to the Calgary version. Rooms are nice, staff seem more proficient. Also love the close proximity to Sherlock Holmes pub!
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Review from Lee W.
Cold Lake, AB
12/19/2009
The Westin is a fairly posh establishment. The rooms a re well appointed and the beds can't be beat in terms of comfort. However all this "poshness" comes at a price. I've stayed here a number of times and while it is a nice property there are things that prevent me from giving it a four or five star rating.
Hotel entrance. Although the inside lobby area is quite spacious. The loading zone for the hotel is usually quite crowded and situated awkwardly. Also because it is a fairly popular destination it seems to be clogged up by taxis constantly waiting for fares.
The last time I stayed in the hotel, i noticed that the bathrooms were not up to par as some of the plumbing was not functioning correctly. These are pretty minor things but not what I would expect from this chain.
Another annoyance was the lack of complimentary wifi. I would expect that a hotel like this would have something like this as standard but to be charged an extra 10.00 per night was out of line.
If you want to splurge a little than the Westin might be the place for you.
Sometimes, the Westin does have some great rates on their weekend stays which makes up for the minor annoyances above. Have lucked a couple of times with getting a 99.00 rate on occasion. For hotel in this location it was a pretty good deal I thought.
If you can get better rate for the same property let me know. -
Review from Bus Driver I.
8/5/2010
Very nice hotel with great service.
