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The Listel Hotel
Categories: Event Planning & Services Caterers Event Planning & Services Hotels Hotels & Travel Hotels Caterers, Hotels [Edit]
1300 Robson StVancouver, BC V6E 1C5
Neighbourhood: West End
(604) 684-8461
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Free
32 reviews for The Listel Hotel
Review Highlights
"...located on Robson street within walking distance of lots of..."
(in 5 reviews)
"Friendly, helpful, efficient front desk."
(in 10 reviews)
"...the valets always leave cookies in the car when we leave."
(in 5 reviews)
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32 reviews in English
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Review from Jim S.
10/2/2011
Great little boutique hotel in a great location. Staff was very friendly, the rooms were clean, free internet and long distance calls. Parking is expensive but it is everywhere in a big city.
I would definitely pay for the upgraded rooms on the 6th floor and get a view of the harbour. And it was walking distance to Stanley Park and Gastown as well lots of good upscale shopping. -
Review from Lisa Marie M.
Vancouver, BC
5/7/2011
Cozy boutique hotel is a repeat time and time again!
This is a quiet clean funky boutique hotel centrally located on trendy Robson Street in Vancouver.
Food is great, staff is friendly and helpful and the price is great.
I really enjoy the fact they are very environmentally conscious with built in dispensers for shower gel, shampoo and conditioner and they have recycling facility's and blue boxes in the room!
This ( along with the big comfy beds ) makes it an A+ for meListed in: Downtown Vancouver, Hotels
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Review from Jackelin T.
6/22/2011 1 Check-in Here
I'm a relatively kind reviewer so my 2 stars actually means 1 star. I've been to Vancouver many times, stayed in Richmond and Robson street countless times. I got this deal from Hotwire last minute since we didn't plan to stay in Vancouver. It was around $130 for a weeknight stay.
We had a 2 queen bed room facing the alley since they didn't have any facing the street. My one major complaint was the noise from the new hotel construction across the street and the loud garbage truck directly outside below our room waking us up at 8am. When I go on vacation I like to sleep in.
The second complaint was the parking. They only offer valet parking for $35! I'm trying to save money by using Hotwire and after getting a decent deal they want me to pay that price on top of my hotel stay?! We ended up parking on Jervis St for free thanks to the front desk night worker who told us about street parking. We were lucky though because most of the streets had no parking from 7am-10am.
The room specs: clean, standard amenities, hard pillows, we stayed on the sixth floor so the art was native american anthropology.
Hotel Front desk: we had a late check in around 11pm so the employees looked tired, understandable I guess. They did provide a free tooth brush.
to summarize:
Cons: $35 parking, loud noise= no sleep
Location: at the end of the strip, closer to Stanley park
Pros: free wireless internet: so slow that I couldn't watch youtube videos but could send emails -
Review from Anthony L.
12/29/2011
If I were rating only the hotel itself it would probably receive 3.5 to 4 stars but the small details and personalized service really set this place apart. Free wifi and local/long distance calls for starters. Fresh pot of french press coffee delivered each morning at your desired time. Clean room and simple decor with a splash of nice art pieces infused into the common areas. Great cleaning staff that does a thorough job with your room every morning. Responsive valet service for your vehicle. Even the communication before the stay was excellent - a guest folio was created for our families that tailored the dining, shopping, and sight seeing options for guests with and without children. Yes, this is a remodeled older 70s or 80s building but they have maintained it well. We got the upgrade to the 5th floor (Gallery Floor I believe) and heard that it is worth it. Can't comment on the lower floors. My wife and I are very picky travelers and found this place to be pleasant, understated, and well run. Even good for families. Only gripes were: 1) slightly sagging beds, 2) small bathroom, 3) view of not-so-nice buildings on the back side. Nevertheless we'll definitely consider this hotel the next time we're up in Vancouver.
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Review from Joanna C.
5/11/2011
Once again, another thanks to Groupon! I've posted this review at every site I could because that's how much my family enjoyed our stay. Seriously worth every penny!
Probably one of the best hotel stays I've ever had. From the moment we checked in, to the moment we checked out, we received excellent customer service. I believed that they went above and beyond to make sure our stay made us feel right at home. Every staff member that we came across were friendly and very helpful. It's in a great location, within walking distance of a variety of stores and restaurants. Their O'Doul's restaurant have THE BEST Eggs Benedict, you've got to try them all =)
There's no doubt that we'd come back and stay here over and over again. -
Review from Lewis R.
8/29/2010
This was the first time we ever tried booking through Hotwire. We purchased three nights at a mystery "4-star" hotel in downtown Vancouver for a rate comparable to many listed in the "2 1/2 to "3-star" range.
We typed in our credit card number, crossed our fingers, and hoped for the best. Our expectation was we'd end up in a nice hotel in a flawed location, either far away from the attractions we planned to visit and/or bordering on a seedy part of downtown. When the hotel name was finally revealed, we were THRILLED to see we were booked at The Listel, with its desirable location on Robson Street.
We also liked the idea of an art-themed boutique hotel and the prospect of having interesting visual treasures filling the walls our room. This is where we allowed our expectations to rise too high. After all, we were the "low rent" guests.
We ended up with room on the second floor, where the "standard" (read: almost art-free) rooms are located. All artsy rooms were on the floors above us. Although comfortable and tastefully designed, I think we would have been a tad disappointed if we had paid the hotel's full-rate for this type of room.
Some details about our room:
Room Temp: very comfortable, even though it was quite warm outside during our stay.
TV: nice wall mounted flat-screen
Internet: wireless and free
Mattress: adequately comfortable
Shower Head: adequate
Cleanliness: I noticed a little tiny bit of mold on the permanent part of the shower curtain, but otherwise, clean.
Bathroom: TINY! (and I didn't expect to see the glued-to-the wall plastic shampoo pump dispenser in this class of hotel)
Outlets: only one located near the bed, which is for the lamp and clock radio to be plugged-in. This was a problem since my wife and I both like to plug-in our laptops close to our bed. However, the staff was quick to provide us with a powerstrip.
FRONT DESK / VALET / MISC
Check-in / Check-out - Fast and friendly.
Valet- Not around when we arrived. We had to mention this to the front desk person who was checking us in. However, during the rest of our stay, they were very responsive.
Valet Parking fee - $35 per day! Gulp. The desk clerk claims this is a very reasonable price for downtown Vancouver. I'm not an authority on this topic, but I bet a lower price can be had.
Restaurant - Didn't get a chance to eat there. It looked very nice though.. and appeared to be a great jazz club in the evening.
Depending on the rate, we would certainly consider The Listel when visiting Vancouver in the future. -
Review from Maria B.
7/26/2011
When I read the reviews for this hotel I wonder whether they can be describing the same place I'm staying in at the moment: the Listel Hotel in Vancouver BC. I'm not in the habit of giving bad reviews, but I simply couldn't let all the glowing reviews stand w/o commenting.
First, the positives:
.Friendly, helpful, efficient front desk
.Central (though not particularly attractive) location
.they tried with the furniture (though the wood is scratched and weary)
.screened prints with indigenous designs
.extra-deep tub
.decent towels
.wine in the lobby for an hour in the evening
.cool concept
.quiet hallway
.attempt at being green
.free (but slow) wifi
.free phone calls to states
Now, the rest:
.after reading the reviews here and in trip advisor I felt shocked when I arrived at a broken down looking 1980's hotel with what appears to be public housing in the back.
.booked a room on the museum floor and can't imagine what they mean by museum aside from a couple of indigenous-themed screened prints.
.closet door broken
.no in-room safe
.tv not flat-screened and no printed guide
.view from our window of the back alley facing the projects
.a wad of someone's already-chewed gum in the drawer
.extra-hard bed that sags in the middle, like it's been used for the last 25 years - so bad that we wake up multiple times per night in pain.
.not enough pillows and the ones we have are lumpy and under-filled
.no continental (or any other kind) of breakfast
.running toilet
.shower head keeps falling off
.our whole room - and indeed, the whole hotel - feels TIRED and as if they took a broken-down hotel, gave it the barest whiff of a remodel, slapped on a concept, and called it a boutique hotel. It looks not even CLOSE to the pics on the travel sites.
.though location is in walking distance to downtown, it's not particularly attractive and in spite of some decent shops it feels a bit seedy.
In short, my husband and I booked this hotel for our 10th anniversary, thinking it would be special. We felt deeply disappointed as we arrived, because it's not even close to what we pictured and read about in the reviews. I'd say an appropriate price for our room would be about $80/night, and I wouldn't dream of staying here again unless I could get a room for about that much.
As a comparison: the night before I arrived I stayed in a Best Western hotel in Seattle that was about the same vintage. However, we had an extra-large room, an extremely comfortable bed with wonderful linens and excellent pillows, four pillows per bed, flat-screen tv w/guide, full breakfast, everything in perfect working order -- and we paid half of what we paid for our room at the Listel. Will update this later in our stay if our experience improves. For now: I feel duped. -
Review from Jackie M.
Delta, BC
5/5/2010
This place suuucks!
We stayed here with a booking thru http://hotwire.com. I was shocked that this place calls itself a "boutique" hotel, and 4stars?! Please.. I've stayed at hostels that are nicer!
I'll give it to them the lobby is nice, a bit quirky with the paintings.. But the room sucked! We got a 2 bedroom room, being a couple this was not necessary.. There was nothing but drabby brown coloured drapes orange carpet and a horrible desk in our room. The bathroom left much to be desired as well. To be honest it looked like your typical holiday inn.. And the view from our room was a back alley of some apartment building.. Sweet.
The real icing on the cake was the 20-30$ parking fee..
Never again listel.. Never again! -
Review from Jane D.
2/7/2011
We've stayed at the Listel three or four times in the past few years. It's a good location for shopping or walking, the rooms are attractive, we've always had a king sized bed, and the staff is helpful. From time to time they are rushed, with lots of folks in the lobby, but they make an effort to help. This last visit we heard lots of doors slamming in the middle of the night, so we must have had a noisy group near us.. Otherwise it's always been quiet and comfortable.
The parking is expensive, but I don't know if there is any alternative. Internet access was a plus and also the free local calls and a good amount of free long distance calling also made planning our outings convenient. For US travelers it's costly to use out of area cell phone minutes for yelp time on your phone, and costly to make calls also, so the hotel internet and calling plan is a money saver. -
Review from Jonathan B.
5/25/2010
Like a lot of people here, I ended up at the Listel through Hotwire. The location is the hotel's selling point and I have to admit that it came in very handy. Yes, valet parking is the only thing you can do to bridge the four hour gap when the self-park garage "closes" but hey, we were on vacation so what's another $27?
The staff was friendly to us although I don't think we ever saw the same person at the front desk (and we passed the front desk like 20 times). The flat screen TV in the room was awesome and had tons of cable choices. The beds and drapes did look like a standard hotel and not like a boutique, and the bathroom did need a facelift. However, I didn't get bedbugs and slept fine so what more would you need? The location is also super easy to find for people coming in from out of town. We did overlook an alley from our room but I don't think there are "views" and we weren't promised this so we didn't mind.
I do think even with Hotwire's cheap rate it was on the more expensive end for what we got, but we could walk ANYWHERE we needed to go and that was really nice. I will look at other places in the future but at least I know what to expect and where this hotel is just in case I need that ace in my back pocket in the future. -
Review from Katie S.
6/15/2009
I've stayed here twice now when I've been in BC and both times, I've rec'd excellent customer service, comfy beds, nice rooms... and can we talk about location?! It's right smack dab in the middle of great shopping and not far from some great restaurants.
The prices have always been fair when I've stayed here (I got a great rate from Hotwire) and the front desk hosts some of the most attentive hotel staff I've ever encountered.
FYI: If you park in their overnight parking, rest assured your car will be safe. There's issues with break-ins in Vancouver (I speak from experience) and you will sleep well knowing that not only will your car come back exactly as you left it with the staff, but that there will also be complimentary cookies as a thank you gift on the dash. How nice is that?
Very. :)
I will continue to stay here when I'm in town.Listed in: Hotels.
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Review from Anita P.
6/21/2011
We got a great deal at the Listel through the Vancouver tourism site where we got a $125 gift card to Vancouver attractions (watch out, that $125 doesn't get you very far!) if we spent two nights there. Even before that, though, the rate was good. We were also pleasantly surprised that we received breakfast vouchers for the hotel restaurant, O'Doul's, which is not the Irish pub it sounds like but in fact a really nice restaurant. The breakfasts there were delicious and very filling! We also had a drink there one evening and they have a great local beer and wine selection.
The rooms were also really nice - spacious and modern. I think we stayed on a gallery floor, but there is original artwork throughout the hotel and it was really lovely. The room came equipped with everything we needed. Also, they have a daily wine reception in the evening, in which we discovered a really nice British Columbia wine, which we then went out and a bottle of because we enjoyed it so much.
The staff was also great - providing us with restaurant recommendations, and even writing down the name of the wine and suggesting a store in which to buy it. They also stored our luggage on our travel day, which was nice. Oh, also, free wi-fi is great! -
Review from Joanne T.
7/16/2009
It was my first time to Vancouver and I stayed at the Listel Hotel. The hotel was great and it was in the heart of downtown Vancouver. All the restaurants and shops were within walking distance and that was important to me since I didn't have to search for places to go.
The staff were friendly and I even got an upgrade to a bigger room. I definitely recommend that newcomers stay here at least one night. Leave your car with the parking attendant and go for a nice stroll down the street. -
Review from Jordan C.
6/15/2009
If you're a shopping and Japanese food fiend, you absolutely cannot beat the location. Super super convenient to have your room close by to drop your bags/gear off so you can have more room in your hands to shop some more. Most importantly, the location is prime for your next drunken Izakaya crawl!
The rooms are excellently priced, quiet, cozy, comfy, and clean. They may not have gold-plated toilets and fixtures, but its perfect for unwinding after a day/night in the city.
I will vouch for the questionable overnight street parking in the vicinity (rather the lack thereof). The valet underground parking is well worth it if not a necessity. Let me put it this way: $300 shattered window replacement or $12 parking? You have in-and-out privileges and the valet driver -at least the one I remember, is super mindful of your car, and will have your car ready for you out front in a flash with not a scratch or scrape on it. Don't forget to tip your Valet!
The staff is super helpful and accommodating. When we checked-out, they offered to hold our stuff in secure storage while we went out and grabbed lunch -something not always offered at other places.
The Listel is one of my favorite places to stay at when in my beloved Vancouver and I always recommend them to friends and family and now my fellow Yelpers!
Check their website often as they have really good specials you won't find elsewhere! -
Review from Tony C.
Richmond Hill, ON
2/22/2011 3 Check-ins Here
Was here for 3 nights, booked thru hotwire and got a great deal. The hotel staff were great, the furnishings were fairly new and modern looking. The beds were comfortable, the rooms clean, the toiletries were of good quality, I have to find out what brand they were. The only thing I have to grip about is the fee for valet parking. Worked out to be $35 including taxes per day. Have to compliment the staff though, they were always quick in bringing the car to me. Overall it was a great experience, the hotel is close by to many restaurants and shops on Robson. I would definitely return.
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Review from Spartevan V.
12/19/2009
I didn't actually get the opportunity to stay here, so this review is for the concept/lobby.
If you are a fan of the art boutique hotel, look no further than the Listel. Walking in you are greeted by lifesize male and female wire bobblehead sculptures that dance and wobble when you touch them. OK, I'm sold. How cool is this place? In the upstairs alcove, The Listel is currently showing an art installation called "Fallen Princesses", which encapsulates my sense of humor to a tee. "Not So Little Red Riding Hood" was my favorite.
The gym/fitness room was a little lacking, with only 2-3 machines, but I understand they are making plans to update the amenity, which should bring joy to the business traveler with an appreciation for art everywhere. -
Review from John R.
6/8/2009
I only read the reviews on this place after I had already arrived and I would have to agree with all of the 5 star reviews and can only assume that Maria J - below - stayed at a different Listel Hotel....
On arrival the desk staff jumped up and rushed to greet the taxi helped unload the bags and then checked us in before escorting us to our room up on the 6th floor. The local art on display both in the rooms and public spaces was great so unusual...
As in some of the other reiews we had a room facing out onto Robson Street and also spent some time watching people watching us from the appartments opposite - much more entertaining than Fox...!!!!
The free wirelees hook-up allowed access to Yelp to sus out the where to's in Vancouver....
Highly recommend it.... -
Review from Maria J.
9/18/2008
Unfortunatley the negatives outweigh the positives.
Neg-
Long strands of hair on drying off towels, almost everyday of housekeeping changing the towels.
Hair in the ice bucket, and very dirty ice bucket.
Nasty stain on the sheets
Red splatter on the inner part of the duvet cover, the part where you would have touching the shoulder while you sleep
A long strand of hair on the duvet cover, which did not match my hair color
Called valet 5 min prior to leaving, our car was NOT waiting for us. We had to wait 10 min until figuring out no one called for our car to valet. This happened 2 days in a row. This was my only complaint to the front desk. Strawberries were waiting for us when we arrived.
Beware of booking thru travel sites. If you booked a stanadard room, you get standard service, which is slim to none. We tried to park our car and were told it was valet ONLY. So we assumed we tip the valet for parking. Well little did we know we were getting jipped $19/day for parking. So we were charged dbl for parking.
Front Desk needs a little adjustment with the way they treat guests. We werent treated badly at all, we werent treated they way you are suppose to be treated staying at a facility paying that much money. No one offered to carry our bags to the car when we left. Instead we were slapped with a fat bill underneath the door prior to checkout, we woke up and that bill was the first things we saw. All they want is money, they will not go the extra mile to make sure you feel welcomed.
I felt as if I were staying at a Motel6. If I had to rate this hotel it would not be above 2/3 stars. I see nothing to rant or rave about. Unfortunatley Hotwire picks the hotel you stay at after you pay, I will book directly with a hotel next time. I would refer going to the Fairmont Waterfront or Renassiance. I stayed at renassiance years ago and it was superb. Paid $400 for the room, but well worth it. Sometimes depending on the hotels you book with good deals does not mean you will get what you pay for. Not at this hotel atleast.
This whole time I did not complain once, only about the car. -
Review from Eric B.
9/4/2008
I stayed here for a week on business and enjoyed every minute of it. Who wouldn't love being paid to stay at a great hotel in a beautiful city such as this!
The Listel Hotel is located on one end of Robson Street and is also a short walk to the West End and Stanley Park. It's a really neat boutique hotel that features a well-considered art collection, and a certain fun and hip flair and charm. The rooms are comfortable and well appointed and the staff is attentive and warm. The attached O'Doul's Restaurant and Bar is also a great place to go.
The Listel has reduced its carbon footprint by installing solar panels and a heat recovery system. -
Review from Jeffrey P.
9/6/2010
I've stayed at the Listel about 10 times over the past 10 years. It is one of my favorite hotels in the world, and for the money, I think it is the best hotel in Vancouver.
The location is ideal. You can walk from the Listel to most Vancouver attractions--Stanley Park, Yaletown, even the ferry to Granville Island. The downtown SkyTrain stations are also a short walk. Best of all, the hotel is located right where Robson Street starts to turn quieter and more residential--a perfect short distance away from the crowds of shoppers and nightlife.
I've stayed in all three of the advertised room types, as well as one of the penthouse suites. In all cases, the rooms are excellent--clean, fairly sized for the price, and quiet. Each room is its own little art gallery, and the public spaces in the hotel are all filled with various art. I prefer the rooms that face Robson Street, as they tend to have better views even if they are a little less quiet. Free wired and wireless internet access as well as limited long distance phone calls are included with the room. The rooms come with coffee and a typical minibar, as well as Aveda bath products. There is no laundry service.
The staff is awesome. I stayed in the Listel on the night of my engagement, and before we arrived, I called and someone helped me "secretly" upgrade to an Artist Series Suite to surprise my fiance. Our room service orders have always arrived promptly. A front desk clerk once gave us free coupons for drinks at O'Douls while we waited for our room upon early arrival. The maids are fast and do a great job. And the valets always leave cookies in the car when we leave.
The Listel is my first choice in Vancouver. I heartily recommend it. -
Review from Denice M.
9/29/2008
On Robson and close to the heart of the shopping areas, the Listel is a wonderful place to stay for a fun-filled weekend in Vancouver. The staff were courteous and friendly, and the room on the museum level was wonderful. The bedding was comfortable, the room was a great size, and room service was prompt. I liked the size--not too many rooms to be overwhelming. The VIFF was going on at the time, but the hotel did a great job managing the events to where it did not interfere with your stay (bar and restaurant still open, rooms were quiet, etc.).
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Review from daisey d.
Vancouver, BC
7/5/2010
I've stayed here twice now. It's a great business hotel - wireless internet, local phone calls, phone calls to North America, modest photocopying are all included. The staff are friendly. It's not luxurious (the rooms are spartan), but it's clean and well maintained. I'm giving it 3 stars instead of 4 because it doesn't have all the little luxuries that make a 4 star hotel.
My only complaint - when I stayed there on a weekend housekeeping started knocking on doors to see if rooms were ready to be cleaned at EIGHT AM on a SUNDAY!! -
Review from Angie S.
4/25/2009
The Listel was so very accommodating especially for our group of four rambunctious young adults. The hotel itself is very stylish and modern, but beautiful. Our room was on the Museum Level, and had a nice view of apartments which we took advantage of. Some may find this disturbing, but there were many people who could see into our rooms from their apartments! For us, catching peeping toms in the act trying to spy into our windows became a large source of entertainment for us later in the night! Other than that, of course, haha , The Listel is also very close to shopping, food and nightlife. Not so much nightlife, but there are a few spots. We loved every minute of this classy place and will definitely stay again. Also the people who work at the front desk were always very kind and welcoming.
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Review from Edwyn E.
4/4/2009
convenient hotel in the west end with phenomenal art work (very thought provoking). staff was very friendly.
as for valet parking- i have never heard of free, especially in a downtown area. i would expect that from most hotels near the city centre. -
Review from Jen J.
12/20/2010
From the outside, like many buildings in Vancouver, the Listel looks oddly modern with lots of glass and a linear exterior. On the inside, the lobby and rooms are truly artistic modern in their style. Found the Listel online and booked a queen sized room for 4 nights. My husband and I were pleasantly surprised to be upgraded to a gallery room, which meant more square footage in the room. I enjoyed the window seat, internet in rooms included, comfy king-sized bed and the in-room thermostat (though not being familiar with the Celsius scale meant that sometimes we were momentarily too hot or too cold). The hotel was conveniently located on Robson street within walking distance of lots of restaurants and Stanley Park. We ate the day we arrived at their restaurant which was nothing special, but we happily discovered before we left that the bar served Cuban rum, which for silly Americans like us was convenient because we had been on the hunt for cigars (check at the tobacco shop nearby) and rum. The rum wasn't that good, but the Listel at least helped us check it off our list. The best part of this hotel was the art work on each floor when you get on and off the elevators. On the first floor, there are these figure shaped sculptures made of metal and when you touch them they wiggle like they're dancing. I thoroughly enjoyed making them jiggle every time we came back to our room. I would stay here again if I'm ever visiting Vancouver.
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Review from TR D.
10/1/2008
This place is sweet. It is in a great location on Robson Street. It is very walkable to the shops and restaurants. Parking was very expensive, but you have to expect that in a large city focused around being a walkable community. I would recommend not renting/bring a car, and walking/taking a cab/public transportation instead. The beds were very comfortable and clean, as was the rest of the room. However, the maids were a little nosy by asking a lot of questions about who was staying in the room, etc. Other than that, I would stay here again.
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Review from Meg P.
7/28/2009
This hotel will forever be my, and my family's, first choice when we come to Vancouver. From the moment we got out of the cab from the airport to the minute we left, we felt welcomed and pampered. The bellman, Marinho, immediately came over to us to help with our bags, greeted me by name (I'm assuming he had a list of expected check-ins), and escorted us over to the front desk. At the desk, Sebastian was very helpful in checking us in early (10 am or so), and answering questions for us regarding getting to the different sights in the city. They did not have a Museum room available at the time we tried to check in, but they did have a Gallery room available for a reasonable upgrade fee ($20/night). I happily paid the fee, and was very pleased with the room. The beds were comfortable, the room was clean and elegantly decorated. We did not have a view or anything, but given that the hotel was only 6 floors and we weren't there for the view anyway, that was not a problem for us.
As other reviewers have noted, the location cannot be beat. It's right on Robson Street, the epicenter of shopping and dining in Vancouver. From there, you can go anywhere: walk to the Aquatic Center to catch the aquabus to Granville Island (my favorite part of the trip!), walk to Gastown, Stanley Park, or the Water Station to catch the Seabus to go to North Vancouver, or take the bus to go to Tsawwassen Ferry Terminal for a daytrip to Victoria. There's actually no reason to bring a car when you stay at this hotel.
When it sadly came time to check out, we needed a van cab for all our luggage, and I once again turned to Sebastian for help. He helpfully informed me that sometimes they need to call 40 mins. in advance for a van cab to come around because they're not as available as regular cabs. I let him know that we would need one at 5 pm, and he promptly speaks to the bellman on duty to have one waiting for me at that time. When I came down to check out, my van cab pulled up to the curb within minutes, and I did not have to follow up with anybody about hailing one. That was personal service as I've never experienced before, and I won't soon forget it. -
Review from Jasmine A.
6/21/2009
Really, 3.5 stars, but I decided to round up.
The Listel Hotel was a good deal for our 2 room suite ($199.00 plus $24.00 for parking). I booked directly with the hotel. The upside: the bathrooms were contemporary with beautiful modern fixtures, big closet, complementary french press coffee delivered to our room each morning, farewell cookies in our car when it was brought up upon our departure, friendly staff, roomy suite. Downside: the light carpet and light upholstery need to be cleaned or replaced; some of the furniture has seen better days, view of dim sum restaurant and top of roof. I didn't like the duvet -- it didn't look to have the type of cover that can be laundered so I wasn't sure how clean it was. I read somewhere that bedspreads and remote controls are the dirtiest things in hotel rooms so I usually throw the bedspread off the bed immediately, but since the duvet served as the only warmth (just a sheet otherwise), I couldn't do that. I like hotels where you know they've laundered the duvet cover or they encase the blanket in a clean sheet. All and all a good stay. -
Review from Brandi M.
9/21/2009
Great hotel:
Fantastic location right on one of the best shopping streets---buzzing with activity. Hotel service was excellent and our 1-room suite was very nicely done. Would definitely stay here again. -
Review from Sarah M.
5/23/2009
This hotel is perfect for the Vancouver tourist. It's fairly small -- only six floors -- and yet the rooms are very spacious. The decor is tame and modern, not gaudy as you might imagine a so-called 'art hotel' to be. The gym is down a flight of stairs and has the standard equipment plus a spa (warning, though, it's a little creepy to work out alone at night). Inside the rooms are free wi-fi/ethrenet, microwave, flat-screened tv with dvd player, a mini-bar, and a land-line telephone (the hotel gives you three hours free of long-distance calls!--especially valuable if you're from the U.S. and don't want to pay roaming charges). Service staff is great, and they'll convert small amounts of U.S. dollars to Canadian. Bedsheets don't have that tough linen feeling; they're even softer than our Seattle hotel which boasted 'high-thread count sheets' (lulz). Finally, location is key as you're within walking distance of Stanley Park and in downtown; hell, we even walked to Gastown and Chinatown without fatigue. I highly recommend this distinctly Vancouver hotel, especially given the decent pricing.
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Review from Thom V.
1/20/2010
this hotel was just okay in my book. not bad, but not great. just sorta meh. to be fair we had just stayed at the pan pacific in seattle where the experience was amazing.
pros:
-great, great location to shopping, amazing asian restaurants, stanley park, and the sea wall. cheap taxi ride to everywhere else that's not within walking distance.
-environmentally conscience hotel. there are no mini shampoos or conditioners. everything was in these pump dispensers attached to the wall. rain water from the roof is apparently collected and recycled for the toilet.
cons:
-not a very attentive staff. no hello's or goodbye's. most won't ever look at you when you walk in. no one even greeted us when we drove up. no big deal, but at minimun, a starbucks level of service would have been nice.
-rooms, lobby, bathroom all looked dated. again, no big deal, but the hotel just looked a little sad.
-internet was sort of a pain in the a to connect. signal kept fading in and out even though i didn't move.
overall, if you get a good deal on the rooms over the internet, i'd take it. the location, again is amazing. definitely not worth it for full price. -
Review from Amber W.
8/19/2009
This was a great hotel! I've been to Vancouver 6 times and after staying at the Listel will stay here from now on. Like everyone else said you can't beat the location! We had a very clean room with Robson st views.
We received GREAT advice from Sebastian at the front desk as far as entertainment suggestions, and the girls recommended a salon that we liked also! They were all very friendly and attentive. Much more so than I would expect for a moderately priced hotel.
Amazing service with the valet getting our car on time; every time we called ahead to have it brought around it was there and waiting for us. The gal even insisted that she carry my bag out to the car when leaving, and AHEM how can you complain about a hotel that leaves a going away present!?!?!? The cookies were delish!
The parking fee was a little steep ($24) but considering it was in a safe parking structure and we didn't have to worry about where to park it for the 4 days, it was well worth it!
The only thing I would consider close to sub-par service was our room cards would never work on the elevator. We had to go to the front desk to get them fixed about 4 times which was inconvenient but I'm not hard to please so it didn't bother me too much.
Would also highly recommend to all my friends!
