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The Furnace Company
Categories: Home Services Contractors Home Services Heating & Air Conditioning/HVAC Contractors, Heating & Air Conditioning/HVAC [Edit]
8545 Coronet RdEdmonton, AB T6E 4N7
(780) 450-4328
- Accepts Credit Cards:
- Yes
About This Business:
With over 100 locations serving more than 12,000 homes and business per day, Service Experts Heating and Air Conditioning is the nation's premiere home… read more »
5 reviews for The Furnace Company
5 reviews in English
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Review from Kathy P.
Edmonton, AB
1/10/2012
What an impressive company! We recently had to replace an old furnace and water heater for my mother. We were totally blown away by the professionalism and the customer service which we received from every point of contact. The helpful people on the phone, Dave, the sales person and the people that came to install the furnace where all wonderful. They turned what could have been a very stressful situation for a senior into something pleasant. When the furnace was installed, we were very impressed with the workmanship by Nick and Ron. Everything looked like care was taken, it wasn't just slapped together. They were efficient and left the basement clean, we were so impressed! Perhaps the nicest thing was the peace of mind they left my mother with. She now feels comfortable and warm and knows her furnace is a good one and she doesn't have to worry about it breaking down in mid winter. Thankyou everyone at The Furnace Company!
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Review from Erwin F.
Edmonton, AB
2/10/2012
This Furnace company has been so so over the years. Initially when we had them install the furnace, the estimator signed us up for a furnace that we found out could not be installed. They found this out when they had already pulled out the old furnace and taken the new furnace into the furnace room. So we had to make a very quick decision as to alternate furnace. Not the way I like to make a decision on a furnace!
We had one problem within a year of the "igniter" not working and this was fixed under warranty. Several years later we had problems and with them not honoring the Complete Care Plus legal agreement. They however did eventually cover it, but with vigorous protest. Make sure you understand the conditions of certificate of care if you sign up. -
Review from S J.
Edmonton, AB
11/20/2011
It's forecast to be -28 degrees and my 2 year old furnace is not making any heat. The technicians from the Furnace Company came right away and fixed it really quickly. When it seemed like there might still be a problem a few hours lately, they were back within half an hour checked it again and stayed for half an hour to observe the finance through a whole heating and rest cycle.
Truly great service. -
Review from Gord L.
11/2/2011
I was extremely, extremely impressed by The Furnace Company.
I knew I needed to buy a new furnace and hot water tank, so I got a quote from a competitor of The Furnace Company. While that salesman did a decent job, he told me that my roof was too steep for his guys to climb, and proposed a different solution. Because of this I decided to call The Furnace Company.
The Furnace Company (or TFC because I'm being lazy) was awesome from the moment Dave, the salesman walked through the door. He told me almost exactly how big my house was (he was off by 25 sq/f), and what capacity furnace I'd need (it took the other guy a few minutes looking at charts and using a calculator to figure this out). Dave knew I didn't know much about furnaces, so he spoke on my level, going into great detail when I asked him more about something. I asked him if he had any problem with the slope of my roof, and he looked at me like I was crazy. He referred to his installers as "little mice that can scamper anywhere," and said my slope (8/12) wouldn't be a problem for them. He also said that my installation wouldn't be easy, as they had to remove the existing chimney and vent out the top, as venting out the side would cause problems for me in the winter (this is what company #1 wanted to do). It was going to cost me a little bit more, but I wanted the job done right, and company #1 wasn't able to do that.
Installation day came, and a 3-man crew showed up at 9am. They had been told it would be a difficult job, but they were ready for it. They worked throughout the day removing my old furnace and hot water tank, taking out the old chimney, putting a new smaller pipe in, and venting my new furnace. They left around 9pm (12 hours later!!), and said they'd be back the next day to finish up (don't worry, we had heat, and hot water). They worked half a day the next day. I was home the entire time, and I watched what they did. They never once complained about the job, even when I gave them ample opportunity to do so ("This is a horrible job, huh?" -"Not really, we get a tough one every week, and this is far from the worst we've had."). They ran dropsheets through the kitchen, and down into the basement so my carpets didn't get clean, and every time they went upstairs to the attic they took their shoes off. I find that's rare for tradespeople, as they like to keep their shoes on, but I watched every time - shoes off, up the stairs, shoes on. I was very impressed.
A day after the install I heard a strange sound, so I called for a service. Within a couple of hours a tech was out to check out the furnace and he quickly cleaned the plugged hose used to drain the water, and all was good. Haven't had a problem since, and the furnace has been operating quietly and efficiently.
TFC website boasts about their numerous awards for customer satisfaction, and after experiencing the service from their salesman, installers and tech, I'd have to agree, they're absolutely awesome! -
Review from Nathalie L.
Edmonton, AB
1/13/2011
Amazing customer service, price and very trustworthy company. We manage several rentals in the city and ever since they have been recommended to us by someone working for a major utility company, we have been extremely happy with their work and service.
