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The Fairmont Waterfront
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
900 Canada Pl WayVancouver, BC V6C 3L5
Neighbourhood: Downtown
(604) 691-1991
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
18 reviews for The Fairmont Waterfront
18 reviews in English
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Review from Christie V.
7/16/2011
So, I was booked into the Fairmont by work for a large conference. I spoke to my company's events planner, the Fairmont's events coordinator, and the front desk a week before my arrival and on the day of my arrival requesting that my room be feather free due to a sever allergy. Despite arriving late (thus giving them extra time) the room had not had the feather's removed. I had called the hotel telling them of my delayed arrival and reminding them of my allergy situation. The choices I was given were to wait for a room to be readied, or to sleep in feather bedding for one night. While I don't think that conversation was handled completely professionally, I do want to say that the front desk staff were warm, kind understanding, helpful, and above all attentive to taking care of the situation. I probably wasn't too pleasant either after having 4 flight delays, a missing bag, and travel taking literally 4 times as long as it had been planned to. I appreciated their patience with me. I will also as that the hotel responded to this issue by leaving a gift in my room, which I appreciated.
Rooms are LOVELY, location is awesome, view is beautiful, and staff is accommodating - avoiding problems is great, but dealing with an issue when it does arise is what separates good customer service from great customer service! -
Review from Samantha K.
6/28/2011
This is a wildly beautiful hotel, and incredibly convenient if you're getting on a cruise ship (the terminal is across the street!). Service is very friendly, and the bellhop can even bring your luggage from your room and check it into the ship for you. Rooms were clean and had a good view, even on the city side. The bar on the first floor is nice. I was only in the city for twenty-four hours so I don't know Vancouver well, but it seemed to be walkable to a lot of downtown, and was conveniently located on top of an underground mall as well. Wi-fi is free, which is another plus if you don't know where you want to go to dinner or need Google maps but are from the U.S. don't want to pay for international data on your phone.
Four stars instead of five stars because of the price. My credit card bill is going to hurt. -
Review from Joanne B.
4/30/2011
My Husband and I stayed 1 night at the Fairmont Waterfront for our 1 yr Anniversary in January this year. Although an older hotel, the room we stayed in facing the harbour was modern. They had champagne etc ready for us after coming back from a nice Italian dinner our first night there. Service was good! Our stay included a breakfast buffet in the morning, but we seemed to miss it by a couple minutes. The staff was very accomodating and allowed us to order from the menu instead, even though breakfast was over. A Seahawk game was on, and of course the Hubs had to watch it. They were kind enough to change the channel from hockey to football. Hockey is popular in BC i learned.
We love going to Vancouver for shopping and trying out new restaurants! I just wish restaurants knew about french press.. I asked about 3 restaurants if they had it available, but no luck! lol. It's always worth a try iguess! -
Review from Darrell K.
10/14/2011
This hotel is a factory for Alaska cruise visitors. Therefore, they do not need to give good service! I was so mad at one of them for calling our room at 11pm after I told them not to do so as our baby was sleeping, the original reason I called them to complain about the noise in our room in the first place. I told the manager I would have her job in the morning for doing so, and at that point she replied "Are you threatening my life?" I couldn't sleep the rest of the night wondering if I would be arrested in my room for her unimaginable statement.
This place was a true nightmare. If you visit, keep your mouth shut about the service and the noise in the rooms!
Also, about the hotel, the views are out of this world, however, the hotel did not take the time to test the windows out before installing them in the building--they are spaced far apart, to cut down on noise, so during morning, noon, and night you see 50% views and the other 50% is a reflection of you and your room. No matter what the light in the room, you see yourself and everything in your room. I've never seen anything like it before and believe it is due to the gap between the two window panes. -
Review from Stephen R.
5/31/2011 6 Check-ins Here
Great hotel service.
Rooms are OK
Bars is OK
Food is ok
Location is outstanding if you need to be near the convention center. Being near the waterfront is a fantasitc location. -
Review from Nadine N.
Vancouver, BC
11/9/2010
I bought a night at the Fairmont Waterfront through Groupon. It was fun to leave work and play tourist for the night. My feelings about this Fairmont is mixed.
When I checked in, I showed the receptionist my Groupon on my phone via the Groupon app, which is supposed to save you from having to print out Groupons. She told me that they needed a print out and suggested that I email her a copy of the receipt. I ended up having to get on my laptop in the lobby, which wasn't a huge deal except for the fact that they charge something like $15 for wifi. Fortunately, I had a Fairmont gold membership (sign up, it's free!) so I didn't have to pay for the wifi. I would have been pretty bitter if I had to shell out $15 just to use my Groupon, so I am glad it all worked out. (2 stars)
Other than that, the customer service is really great. My wife wanted to go swimming but forgot her suit so we inquired about buying one at the front desk. The manager came out and took us to the gym to see their selection. She was very patient as my wife tried to decide, and ultimately declined the suits. I went swimming without her in the heated pool at night and it was fun to see the downtown buildings lit up. (5 stars)
The rooms are a bit on the older side. I upgraded us to a water view, but wouldn't necessarily recommend this because it had us facing the convention centre, which has a large, flashing TV screen going all night long. Also, the phone in our room didn't work. (2 stars)
As we checked out, the woman at the front desk asked what our Thanksgiving plans were. I said we didn't have any and she gave me a coupon for a free bottle of wine at their restaurant. I thought this was a nice touch. (5 stars)
Overall, I give Fairmont Waterfront 3.5 stars. I'll go ahead and round up since I got a good deal on the room. -
Review from Tara E.
2/11/2011 2 Check-ins Here
The Fairmont Waterfront is not as nice as the Fairmont Pacific Rim, that being said, in my limited hotel travels, the Pacific Rim was the best hotel I've ever staying in, so the competition was stiff. Still great service. And, let's be honest, a better price than the Pacific Rim. The rooms have a modern look, and everything was clean. It's like the younger sister to the Pacific Rim. Looks good on it's own, but when compared to the older sister it seems... lacking a certain sophistication.
(I could easily have reversed the age example, but being the oldest sibling, I'm sticking to the fact that older is better!) -
Review from Mark M.
7/20/2011 1 Check-in Here
We have stayed at a number of Fairmonts over the years. From a service standpoint, this was one of the best. All the staff were outstanding, friendly, responsive, and helpful. We were fortunate enough to have a suite on this trip, so absolutely no complaints about the room (with a beautiful view of Stanley Park). Good location for access to the cruise ship terminal, Stanley Park, Gastown, etc. Only one glitch -- the WiFi access was flaky our entire trip, across multiple laptops and cell phones. This is somewhat bothersome since we were U.S. smartphone users in Canada (no unlimited data), but hardly a deal-breaker.
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Review from Stephan W.
11/26/2008
The first nights of "Parental Anniversary Trip 2008" were spent here.
The Fairmont Watefront is a hotel in the "modern" style, which I suppose means that the lobby floor is very shiny and the hotel bar is out in the open.
The hotel rooms are nicely appointed, with a minibar and cable tv. I thought the bed was average -- but i'm a very tough customer to please when it comes to hotel beds. (They're usually far too firm for me.)
The staff, like all Fairmonts is helpful and friendly. This Fairmont is out near the "gastown" section of the city, which is quite touristy feeling. I think that in general our group would probably have had a better time in the older Fairmont downtown -- but that's really not the hotel's fault -- just a note if you're looking at staying in this part of vancouver.
This hotel is within short walking distance of a float plane terminal, so if you were interested in using a water taxi to get to another part of the area it might be quite convienent for that.
There is an underground shopping center under this hotel, so if you need a snack or beverage, quite handy. -
Review from cherie T.
4/24/2009
both my cousins held their wedding banquets here. Suprisingly the food is pretty good. The hotel is nice and classy...the location is beautiful, u can see the harbour as u step out of the hotel.
i've stayed here only once, and the room was quite comfortable and clean.
i wouldnt mind staying here again. -
Review from Katie F.
10/4/2009
Had the pleasure of coming here this week and really enjoyed my visit!
This one is by the waterfront, just outside of Gastown and across from the Pan Pacific. In Vancouver, I had previously only stayed in the Fairmont Hotel Vancouver before of the Fairmonts. This is a nicer hotel (both hotel rooms and meeting rooms). Always nice to look at the water when you're bored at a meeting in the Louisa room :)
Service at this location is top notch and overall much better than the central downtown Fairmont. Valet service is smooth (although I was a bit alarmed when one of the young valet guys was whipping around the corner with my car!) and food service staff are some of the best I have seen lately. Staff are well trained here.
Food was very good - had breakfast, lunch and snacks here. No complaints. Herons restaurant on site is a safe dining option, and many non-hotel restos are within walking distance.
Overall, I prefer the Waterfront to the Hotel Vancouver if you're deciding between the 2 downtown Fairmonts because the rooms are nicer and service is much better here. This one is a bit less central but an easy walk to Gastown, but a bit more a stroll or cab ride to other parts of downtown.
An extra bonus is that the Canada Line has a stop just outside the front door, so very convenient if you're coming from the airport. -
Review from Dani B.
6/12/2009
The food is great, the service is wonderful and the hotel is right on the water, what else could you want? A cheaper room? Sorry, not going to get that here. This modern style hotel is located downtown in a beautiful part of the city, although not in the "cultural" part of the city (think more financial centre).
The Fairmont is also known for being very environmentally conscious, so by staying here or using their services you are letting other businesses know that you want them to do business with the environment in mind as well. -
Review from Louise P.
9/8/2008
It's really nice, albeit somewhat dated. I find that most of the Fairmonts are classic, but dated. I've never stayed here, but travel a lot and stay at a lot of Fairmonts--this one is pretty good. And an easy walk to Gastown.
BUT:
The cruise ships are RIGHT THERE, so traffic is just stoopid on the weekends. -
Review from Laina T.
8/7/2008
My second favorite place to stay when in Vancouver.
This hotel is newer than its sister property, the Hotel Vancouver. The accommodations are much more spacious than the downtown location.
My favorite room type is a corner suite with a city view. The wrap-around floor to ceiling windows make for a gorgeous evening in, either sprawled out on your comfy king size bed or while taking a leisurely hot bubble bath with the Miller Harris toiletries.
All rooms are equipped with a mini-bar and basic cable. Internet is available and if you're a member of their loyalty club, the President's Club, bring your laptop to access free wi-fi. There is also a Business Center available for additional services like faxing and lots of meeting space.
The Herons restaurant is located on the lobby level. I've never eaten there, but the menu looks good. They offer brunch on Sunday.
One level below the lobby is a whole separate shopping/dining area. Most dining options are fast food options, including a Tim Horton's. The area expands over to the below-lobby area of the Pan Pacific as well.
The staff is always great and very kind. They greet you by name after you've checked in and are very helpful when it comes to recommendations for dining.
Very nice health club/gym set up. All the bottled water you can drink and lemon water in the cooler. Yum!
Despite the fact that the last time we were here there were lots of kids in the pool/hot tub area, both are large enough that you don't feel cramped with more than 2 or 3 other people.
The Fairmont Waterfront is conveniently located near the Canada Place cruise terminal (across the street, in the same building as the Pan Pacific), Stanley Park, Chinatown, and great shopping on Robson. All are in easy walking distance or an inexpensive cab ride away.
If you drive, parking is $30 a night, regardless if you go with valet or self. I'd recommend valet if you're just going to stay in the city, driving around is a bit of a pain and Vancouver is a very walkable city.
When asked, I will always recommend a Fairmont property, and the Fairmont Waterfront is no exception. Superb accommodations, fantastic service, and awesome amenities - that's what vacation is supposed to be about!Listed in: Need a place to rest your…
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Review from Casey K.
7/13/2011
Great location. Tiny rooms. Nice sunny pool. Exceptional service. Complimentary hotel car within a reasonable distance. Free wifi if you join President's Club. Would definitely stay again but would have to splurge on larger suite. They do anything to make sure you are happy. Kudos to training and management.
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Review from Angel I.
2/26/2010
Beautiful and classy hotel. My boyfriend and I were really lucky to get a pretty reasonable rate here the day before we came here on the internet. They used to have a dog that you could walk who lived better than some of us! :) The rooms were very comfortable, clean, classy, nice, etc...and it was great to wake up and look into the harbor in the morning! :) I would rather stay here over the Downtown Fairmont Waterfront for the better atmosphere and feel of the hotel. It's also not far from the Tim Hortons!
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Review from Mark S.
De Winton, AB
11/27/2008 1 photo
We stayed here with two Dads and two boys. When we checked in, the front desk gave us free "milk and cookies" delivered to the room by room service. The boys loved this and they said the cookies were delicious.
The view is great, but how long can you look at a foggy filled harbor filled with transport ships. The kids seemed to find something new to look at out there all the time though. Constant ferries and the odd helicopter was worth a glance.
The room was absolutely silent. We never heard a thing through out the night and the beds were very comfortable.
The gym is OK, stepper, elliptical and free weights but only up to 50 lbs. The pool is good. There was no slide or anything, just a pool and a hot tub. The pool is outside which is kind of cool.
We enjoyed the breakfast buffet and everyone ordered from the "Egg chef". The food was good and the selection was nice. At least a little fresh fruit and almost every kind of bread or muffin you would want. The staff was pleasant and attentive. The room service menu is a little poor but the service and presentation almost earn the $4.50 delivery charge and 17% automatic gratuity. Not sure the room is worth 299 plus tax but I guess this is downtown...
Probably only stay here again if I have business in the area. Not at par with other Fairmont Hotels. -
Review from Joseph C.
9/11/2010 1 Check-in Here
nothing special, but it's clean and conveniently located. unfortunate that there's only an anonymous restaurant attached, but there's plenty of good eats closeby. easy to catch on e of the myriad cabs lined out front. concierge was great.
