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The Cosmopolitan of Las Vegas
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Arts & Entertainment Casinos Hotels, Casinos [Edit]
3708 Las Vegas Blvd SLas Vegas, NV 89109
Neighbourhood: The Strip
(702) 698-7000
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Good for Kids:
- No
- Wi-Fi:
- Free
1099 reviews for The Cosmopolitan of Las Vegas
Review Highlights
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"The Wicked Spoon buffet was AWESOME." In 30 reviews -
"We had a view of the Bellagio Fountains/Paris." In 46 reviews -
"Their nightclub, Marquee is amazing." In 173 reviews
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1098 reviews in English
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Review from Brad H.
5/25/2012 7 Check-ins Here
The Cosmo is by far my favorite casino in Vegas. The Cosmo has a very clean, new, modern and upbeat feel to it. The staff are without question the friendliest and most helpful out of any casino in Vegas. The slots are fun and had decent payouts.
Their players club card is hands down the best, especially when you sign up for a new card, the signup incentives are insanely great. If you earn so many points by the evening, you get to play their slot tournament to win free play points (either $5, $35 or$100). Although it is most common you will get $5, you also get 5 mins of fun slot pay that you can play as fast as you want. That right there is a fun experience that you dont get anywhere else.
Without question though, what this casino has going for it is it is not a part of the evil MGM Chain of properties. It is the only casino that their company owns and it is clear they put their heart and soul into making this a great place. The staff again is without question the friendliest, most personable and fun out of anywhere in Vegas.
Although I did not see a hotel room, I would love the opportunity to stay here one time and experience their night clubs as well. -
Review from Angel C.
5/25/2012
For as long as I can remember I had always wanted to visit Las Vegas. As most teenagers I promised myself that as soon as I'd turn 21 I would head over there and party the night away. For one reason or another 21 came and went and I never made it there... that is until this year!
With so many different hotel options it can be a little overwhelming to choose where to stay in Las Vegas. We knew we wanted something right on the strip that would allow us to explore without the need for transportation. Our main hotel choices were the Vdara, the Aria, the Palazzo, and the Cosmopolitan. After much debating and a thorough evaluation of the TripAdvisor reviews we decided to go with the Cosmo.
We flew from Bellingham via Allegiant Air and we arrived to Vegas at around 10am and ended up getting to our hotel close to 11am. The Cosmopolitan is stunning from both the outside and the inside. Its location on the strip is enviable as it has the Bellagio Fountains on one side, the Paris and Planet Hollywood in front of it, and the super luxurious Crystals mall on the other side.
The lobby at the Cosmopolitan is very high tech in comparison to the rest of the hotel lobbys in Vegas. As soon as you enter the hotel's main floor you'll be greeted by glass columns that have screens inside of them that display ever-changing art sets. The different art sets completely alter the mood of the lobby - amongst some of the displays we saw were flowers, books, fish, lines, and my favourite of them all, naked models inside of columns full of steam (shown below and in more detail on this blog). If you enjoy art and a contemporary hotel feel you won't be disappointed staying at the Cosmo.
One word of advice when it comes to the check-in process - the line ups can be extremely long at around 11am (the time we got there) as people are checking in and out at around the same time and even though the hotel offers express checkout many of the guests are reluctant to use it. If your flight arrives at around 10am like ours did, you'd be better to go out for breakfast or lunch first and then register at the hotel afterwards. In terms of our room, we originally got a Terrace Studio but when we got there we were asked if we wanted to upgrade to a Terrace Studio with Fountain Views for approximately $30 more per night. Since this was our first time in Las Vegas we decided to go for the upgrade and I am very glad we did. The views on our studio suite were out of this world - we could literally sit in our balcony and watch the Bellagio Fountains show.
My hubby and I made the following video to showcase the suite in a bit more detail. Hope you enjoy it: http://www.youtube.com...
Another great aspect of The Cosmopolitan is the fact that it has three different pools, all with different moods and landscaping. My favourite pool was the one at The Marquee. The Marquee is a very exclusive day club and night club in Las Vegas - the entry cover fee is usually $40 per day but Cosmopolitan guests get in for free by showing their room key and ID - a huge perk! The Marquee has high energy DJ music playing on the background, a nice pool in the middle and some VIP cabanas along the edges of the club which come equipped with a private mini pool. If you go to the day club make sure to order a Surfside - it has some delicious tropical flavours that will keep you coming back for more!
If you happen to be a Foursquare user you may actually benefit from checking-in at the Cosmo. First of all follow The Cosmopolitan on Foursquare and then check-in at three different categories of venues at the resort to unlock a special Cosmopolitan badge which will get you VIP entry access to Wicked Spoon - their world renown buffet.
Having never been to Vegas before we were a little unsure as to what shows to watch and how to get a good deal on the tickets for them. Luckily enough one of my co-workers had mentioned to me that some kiosks along the strip sell discounted tickets for shows playing the same night. Sure enough we found a Tix4Tonight booth across the street from our hotel. We did end up getting a pretty good deal on the tickets and we also got some discounts on dinner options. In terms of the shows, we decided to watch Le Reve and The Phantom Of The Opera. You will not be disappointed with either of these shows but my personal favourite was Le Reve - a show in which dancers and acrobats come in and out of a huge water pool in the middle of the stage.
In terms of shopping I would highly recommend making a trip to both The Fashion Show Mall and The Premium Outlets - they both have tons of quality stores and you can find great deals literally everywhere. In terms of dining my favourite restaurant was Taqueria Cañonita - featuring contemporary mexican fusion cuisine with views of the Venetian water canals.
Thanks for reading and VIVA LAS VEGAS! - http://www.electrohear... -
Review from Leanne Z.
Los Angeles, CA
5/24/2012
I had the best time in Las Vegas and a big part of it was because I stayed at the Cosmopolitan! Everyone is extremely friendly and helpful. Our room was exactly as I expected, and the bedding and pillows were extremely comfortable! My only complaint is that the giant windows were pretty dirty, tarnishing our lovely view. Also, we never received our sundrenched gift bag that was supposed to come with the room we reserved. But the service provided by every staff member we encountered made up for such tiny flaws. The valet literally jogged over to open and close our doors, the desk clerks were really nice and looked up rooms for us that had a nice view and were located by the pools, and the concierge was extremely helpful with all our questions.
The Cosmopolitan was also perfect for us because most guests were around our age, in their 20's. All of my friends that stayed at other places complained about all the old people around, but the majority of people I encountered were young. I also LOVED the Marquee, which is now my favorite nightclub in Vegas, but I still need to check out Surrender. The entire layout of the hotel is beautiful, especially the pools (there are three to choose from!!). I went to several pools during my stay and I firmly believe that the Cosmopolitan has the best pools! Not to mention the best location on the strip. It is at the heart of the strip, I love you Cosmopolitan! -
Review from Meredith G.
Denver, CO
5/19/2012 1 Check-in Here
What a fabulous entrance through the drop off area and hotel lobby. I didn't stay or gamble here, but enjoyed walking through the space to check out the design.
Then I had to get a drink at the Chandelier Bar. It's fabulous feeling and the bartender was on it with refills. Do go have a drink here. -
Review from CJ B.
Fort Wayne, IN
5/19/2012
I'm not going to write much, because, well, everyone else seems to have written books on this place.
I'll sum it up easily:
rooms are awesome. not only the look and feel, but the amenities are all cool.
games are awesome. the greyhound racing game is probably the funnest casino game I've ever played.
the hotel atmosphere is...too "cool" for me. Looking at "sexy" women and douche-bag guys all day gets tiring. Seriously, how many black dresses and jeans with dress shirts can you see in one place? Maybe some people enjoy that, though. By the way, black dresses can't slim down fat and dress shirts don't make beer bellies look sweet.
the food here is great. especially secret pizza (even more so after several mojitos).
I don't think I'd go back for a few years when, hopefully, Vegas changes it's landscape again. -
Review from Lauren F.
5/26/2012 2 Check-ins Here
I can only give this hotel 4 stars because I didn't stay here and didn't get the full Cosmopolitan experience. I can imagine that it's worth all 5 stars, but I can't know for sure just yet. I did however visit the casino a few times during the day and night. It's gorgeous inside with strands of crystals hanging from the ceiling like you are actually inside a chandelier. OMG I loved it, sooo pretty. The clubs and shops inside were top notch and most probably out of my price range, but awesome none the less. I went to the Sports Book and got to watch my team kick butt for a little while on their screen of TV's. I had bet at my casino, but The Cosmopolitan's odds were better. This place is pretty much one of the nicest hotels on the Strip right now. I walked through almost every single hotel, and this one really stood out!
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Review from Elizabeth L.
Seattle, WA
Sleek, ultra-modern, see-and-be-seen property. Lives up to its name.
Pleasantly impressed during my return visit this yr. after deciding to give Cosmo another try following an unimpressive experience last May.
ROOMS
Best-in-class room technology. Everything is centrally controlled from the phone console - lighting, climate, TV/sound, concierge and other services. All lighting is fully dimmable (Lutron) - phenomenal feature.
Bathrooms are beautifully done, featuring top-line Kallista fixtures, Kohler sink, Kohler lav. There are bathroom blinds into the room. Bathroom and closet shared a space-efficient sliding door with full-length mirror. Toiletries are C.O. Bigelow. Plenty of floor-length mirrors in the room - a nice-to-have in Vegas.
Decor is tastefully modern without being minimalist, great furniture.
Beds are very comfortable.
Had a terrace room facing away from the Strip (quieter) during my first visit, the balcony is a nice feature. Had a Strip-facing room this visit overlooking the Bellagio fountains - excellent view.
SERVICE
Front desk is professional and helpful, minus the attitude I experienced last yr., which was consistent with Cosmo's initial reviews. Accommodated my request for high floor/quiet room wonderfully - was assigned Bellagio-facing room on the 59th floor. Zero noise on the floor. Replaced my keys swiftly no questions.
Beck & call (phone concierge) was fully functional and responsive - could hardly ever get through to concierge during my previous visit.
Room service pre-orders are available to schedule in increments of 20 minutes (ie: 8-8:20 am), and Heather was right on time both mornings, considerate (could tell I was barely awake) and courteous.
Cleaning service could use more attention to detail - day 1 I was stranded without a bath rug, which the concierge eventually assisted with, and staff also forgot to replenish certain amenities upon arrival.
Taxi stand - never had to wait, very efficiently run. Taxi staff is extremely professional.
DECOR
Pure eye candy - no expenses spared on premise. The Chandelier (most impressive lighting fixture in Vegas), Vesper Bar, BOND (entrance bar facing the Strip), and even the hotel lobby feature incredible crystal lighting, fantastic use of color and LED columns with changing imagery - the visual effects are unparalleled. Best execution of art + technology.
DINING
Wicked Spoon (4-star, favorite buffet in Vegas), Blue Ribbon (3.5 star). Have heard STK is fantastic but DOCG (Italian) is just ok.
LOCATION
Connected to City Center which houses plenty of couture boutiques, next door to Bellagio Fountains, across the street from Miracle Mile Shops (more accessible shopping)Listed in: Waking up in Vegas
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Review from Robyn W.
Los Angeles, CA
5/19/2012
Stayed at The Cosmopolitan this year for my birthday. First time actually getting a suite but not being at the hotel as Marquee Day and Nightclub is located inside. Checked in with no problems which was amazing because we didn't make reservations and we drove all night from LA. They checked us in at 8:30 on a Friday, I was thrilled.
The hotel is super chic and beautiful and at night its filled with beautiful people. The room itself was very large and with a huge balcony. State of the art technology on all of the electronics. (loved the phones!)
We went to all the pools. All of them different and all of them were fun. Our servers at the pool were great too.
I really have no complaints about my stay. We were treated extremely well by the staff. The hotel is gorgeous. Everything went smooth in regards to our stay which is almost surprising considering we decided to leave only a few hours prior. -
Review from Monique H.
Phoenix, AZ
5/15/2012 1 Check-in Here
This hotel is absolutely beautiful. I didn't get to spend much time here as I was only in Vegas for 18 hours but when I come back I will be staying here again.
To be completely honest, I can't really remember much but I do recall the gorgeous chandelier when you walk in. Also, when I woke up I remember the pillows and sheets being super comfy and soft. The room was very nice, I'm certain of it. -
Review from Loren B.
5/21/2012
SEX, SEX, and more SEX. That's literally what I thought when I walked in and you see these huge modern columns streaming videos of half naked women. It seems that they are whispering...welcome to sin city. I kid you not!
This place is modern, upscale, gorgeous, and very chic. Usually when I go on vacation, the last place I want to stay in is the room/hotel but this place is the exact opposite.
The lounge itself has beautiful chandeliers even the front desk is setup similar to a lounge. Everyone is dressed to impress. The service is top notch.
I would say for the most part, people keep it classy here but it is Vegas. On my arrival, I saw a man being wheeled in on a wheelchair because he was that drunk. In the elevator, I do remember a couple trying to hid...well not so much hid, but they lost their hotel key and didn't have anywhere else to go and a random stranger thanked me for getting on the elevator because as he said..."it was getting a bit awkward."
Marquee: The Cosmo's club/lounge is called the Marquee and it was a blast. The entrance was a bit weird. You have to come down on an elevator and the host greets you like you are in an amusement park...telling you how big it is, how exclusive, and to "prepare for the experience."
I forget the name of the buffet but it was excellent as well. Vegas is known for their buffets and I would definitely eat here again.
If you want to enjoy the day party, I would definitely make reservations at least a day in advance.
There is so much to say about Vegas...I could write a novel, but I won't. I would say if you can afford it, the Cosmo is a great place to stay. Especially with the location! It is right between the Bellagio and Aria/City Center and across the street from Planet Hollywood and Paris. -
Review from Kamilla S.
Glendale, CA
5/11/2012
Just talking about this place makes me angry
Listen I'm all about customer service and being honest. -here's my short story
Arrived 9am - to hotel- group of bridemaids.
Reserved room weeks ago
Went to their so called "VIP" room- we were lied to all day. We wasted an entire day there. Left the hotel at 7pm half the girls in tears from the awful experience. Bride in tears. They made us walk to 3 different rooms that were not available. They had over booked and instead of saving us time they kept lieing to us.
I spit the ground it's built on.
Left to Wynn the hotel of only -Yess"es -
Review from Dave F.
5/6/2012 1 Check-in Here
I think the Cosmopolitan has been open for a little more than a year now. Went there on my recent trip and was very impressed. First of all, I want to note the really modern feel of this property. There are many neat things throughout place and modern works of contemporary art. The casino is large and well laid out. They have all the popular slots for those who enjoy that type of thing and for us table game players, lots of card and craps tables! Restaurants? They've got tons of great restaurants and The Wicked Spoon Buffet is here!
For all of us Vegas veterans, we all know the value of a player's card. The Cosmopolitan is one of the few places that will give you points for all of your purchases on the property. This alone should be a good reason for choosing to stay here! It sure made a big impression on me..Listed in: Las Vegas, my home away from…
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Review from Marney R.
Downtown, San Diego, CA
5/21/2012
If there were a way to do a -1 star I would. We were guests at this hotel this previous weekend and I would have to say this was one of the worst experiences I've had in Las Vegas. This hotel has no concept of customer service. From check in to the bars and restaurants, the customer service is slow and the staff treats you like you're a complete inconvenience to their day. There was an incident that happened where their security harassed two of the ladies in our group, mistaking them for "call girls" and instead of dealing with this in a professional and considerate manner by simply asking the ladies to produce room keys, they embarrassed them in front of the friends they were speaking with and continued to harass them. When TWO complaints were filed (one with Connie at the front desk and another with the manager who had the second shift at the front desk) we were assured that they would follow up with us on the incident....NO RESPONSE!!!
This behavior is completely unacceptable. Obviously the Cosmopolitan feels that their trendy popularity excuses them from employing courteous staff and responsible people that hold their employees accountable for horrendous customer service. I DO NOT recommend staying at this hotel. Spend your money where customer service is understood and where your guests will NOT get harassed by their staff. -
Review from Alex J.
Los Angeles, CA
5/24/2012
Booked a wrap around suite 3 months in advance but they gave us a call a ONE day before stating that they overbooked our room...so they ended up downgraded our room without refunding the difference for the room and instead they offered a $200 food and beverage credit when the difference in price of the two room a night is $200! never ever booking at cosmo....now were stuck because of everyone else is booked...TERRIBLE never ever doing business with cosmo
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Review from Lou S.
La Habra Heights, CA
5/5/2012
Winning at Bellagio....Exciting! Seeing Whoopi Goldberg at Treasure Island....Entertaining! Getting whizzed on by a drunk patron at the way overated Cosmopolitan...Priceless. Seriously, the Cosmopolitan is overpriced, over rated, disappointing, noisy, crowded, dirty. But, then again, if you are twentysomething, perhaps you will like it. Think spring break from college if you remember
from your college days. Stay next door at Bellagio. -
Review from Mandy R.
5/10/2012 5 Check-ins Here
Wow. What a hotel! I have been to Vegas many times and stayed in a bunch of different hotels. I go every April for a week long work convention. This time, I decided to stay at the Cosmopolitan.
First impression, not great! I walked in after being on a plane for 5+ hours to find no line for check-in, YES! However, it still took me about 15-20 minutes to get the keys to my room. I have never seen a slower process. I guess they were trying to find me a good room, which I did not request but of course was appreciated. I finally got the keys to my room and headed up! WOWSERS she did find me a nice suite in the West Tower with a balcony over looking the Bellagio Fountains.
The room was spectacular! Nice sitting area, comfy bed, huge balcony, small kitchen area, huge bathroom! I loved it, just wish I could have spent more time in my room ;)
I didn't gamble so can't talk about the casino part of the hotel. I did eat at some of the restaurants. I love the burger and shake joint (can't remember the name). The fried pickles were to die for. I also had the alcoholic Mint Chocolate Chip Shake- YUMMY! I often got breakfast to go at Va Benna ( I think is the name),rather expensive but usually quick and had good Chai Tea's and pastries. However, I really enjoyed the Cosmo and would love to stay there again. However, if I am going back for business, I would probably stay at the Wynn or Encore as they are easier to get to and from the Las Vegas Convention Center. -
Review from Suzy H.
I'm going to start off by saying this hotel & casino is very hip, trendy, and modern. I suggest any Las Vegas visitor who hasn't seen the Cosmopolitan to check it out. Very unique, eclectic, and targeted towards more the 20s and young 30s demographic. Their club Marquee have already established themselves as a club to be reckoned with the best in town. Their rooms have balconies. The chandelier.
Being a foodie, I love their restaurants. They make a point to bring in quality organic produce as much as possible, you're never short of a variety of food, whether you want sushi, a great pizza from a secret location, even a restaurant that serves both dim sum and tacos at the same place.
However, if your room doesn't seem to be clean from the last guest, dust still on countertops, stains still left on carpets, it takes away from the good points about this hotel. Even stepping into the elevator a couple of times, there were water spills, perhaps from guests and their drinks. As much as I enjoy the Cosmopolitan for all they're worth, sometimes the simple act of cleaniness of a place as nice as this place could be, would be awesome to see.
Maybe I've been spoiled staying at places like Vdara and Encore, but I've also stayed at places like the Stratosphere and Palace Station. You expect something from places who want to set themselves apart.
I'll still frequent here, probably still try their restaurants I haven't been to yet. Would I choose to stay here for my whole Vegas weekend? Unfortunately not :( -
Review from Denise V.
Dublin, CA
Updated - 5/9/2012
After last year's housekeeping fiasco, the hotel management has graciously invited us back for complimentary 2 nights in one of their suites. We took them up on their offer this past weekend, 10 months after our last visit.
What can I say, we had an amazing time. We still love the hotel, the rooms, the restaurants, the bars, the pool, the entire ambiance of the hotel basically...Housekeeping this time seemed to be on top of things, no issues with them at all. I think our room was cleaned before 2pm if not earlier.
We made the mistake of going to the Bellagio for another 2 nights...and this is really what showed us the difference.....after staying at the Cosmopolitan, it's VERY HARD to go anywhere else...the Bellagio just did not stand a chance...everything was wrong...(but that's another review on it's own)
So, I recommend, you go to Cosmopolitan and give them a try...you will not be disappointed...and if you have any issues, do let them know so they can make it right. They have their heart in the right place...
Restaurants/bars: Chandelier bar, great place to people watch/have a drink....the pizza place, still yummy pizza for that cheaper dinner option (and did I mention I'm originally from the East Coast and think that NY pizzas are the best..), STK, for an amazing dinner, with amazing waiters....The Henry -for excellent breakfast, the bartender guys are awesome, friendly and remembered us still! It was like seeing old friends...
Overall...going back to the Cosmopolitan, it felt like going home...glad they made things right with us and now we look forward to going back next time!1 Previous Review: Show all »
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7/10/2011
6:30pm Housecleaning? Really? When I've been out of my room since 9am??????
Stayed here a week ago,… Read more »
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Review from Kiki N.
4/24/2012
My personal visit here was awesome. Sassy, gorgeous and upscale.
Upon check-in, they ran out of our regular room and upgraded us to a 1 bedroom terrace. We called for extra towels and the service was quick, efficient, and friendly. The hotel had a decent selection of eateries from fast food (pizza) to fancy dining. Additionally, it seems that they have loose slots, because 3 of us were killing time on the penny slots and we all won. My friend turned her $10 into $200 within a half hour!!
Their club Marquee gets packed per usual. Overall, I can't complain about anything and had a great time in Sin City. -
Review from Andrea H.
4/23/2012 5 Check-ins Here
In my opinion, the Cosmopolitan is definitely the hottest place on the strip right now. It has all the coolest restaurants, awesome decor and a great location. The real reason I'm giving it 5 stars, though, is the fact that my room had a balcony.
I spend at least 2 months of my year in Vegas for work. Usually, I'm confined to meeting rooms with no windows all day before I retire to my room only to gaze out of my tinted window at a beautiful view of a rooftop. It's not the view that bothers me, it's that I can go days without breathing fresh air.
This time around, I was only at the Cosmo for 3 days. Unlike usual, though, I wish I could have stayed longer. My room was beautiful, comfortable, and that balcony made me feel human after a long day's work. I swear, I probably spent most of my time just sitting out there.
I realize that most people will go for vacation, but if you go for work, here are some other 5-star features.
* The staff was truly a pleasure to work with (something you don't find every day in Vegas)
* You don't have to trek through a smoky casino to make it to the meeting rooms.
* The layout of the hotel is easy to navigate and set up so that you don't have to walk for miles to get where you're going.
I really enjoyed my time there and I can only hope I spend a lot more of my two months in Vegas staying on that balcony...I mean, room.
Oh, and quick tip for everyone. The lines for check in and check out can get long. There are check in kiosks located just to the right of the entrance by the west tower bell stand so you can get the party started faster. Enjoy! -
Review from Dustin M.
Studio City, CA
5/3/2012 2 Check-ins Here
Fiance had a conference at Cosmo so I came out to hang for a couple of days.
While the vibe is super hip & trendy and you absolutely can't beat the atmosphere in the casino, I wasn't THAT impressed with the hotel itself (meaning the rooms & service).
I think the conference room rate was $190/nt, which got us a room literally at the end of the hallway. No balcony, 2 queen beds (an upgrade to a King would've been +$75/nt), and not even motorized drapes?
I've eaten at Holsteins, China Poblano, and Secret Pizza....overall they have a nice variety of food options and of course there's lots within walking distance at other resorts. For conference-goers, my fiance says the catered food they served her group was quite good.
While it's nice that Cosmo doesn't have a resort fee, now I'm annoyed having to pay a la carte for all the stuff I have now come to expect. Want internet? $14/day. Want to use the gym? $20/day. I'm used to paying a resort fee at every major hotel on the strip, I'd rather you just charge me rather than feel like I'm getting nickel & dimed to death.
Final nuisance: none of the dealers/pit bosses wear name tags. After a few drinks I like to get chatty with my dealer, it's common courtesy to at least know their name.
I'll come back to Cosmo to drink and people watch, but I wouldn't spring for a room there....if I'm spending that much, I'll stay at the Wynn/Encore every time. -
Review from An H.
Alhambra, CA
4/23/2012
Check-in was a breeze, they allowed us to have up to 4 keys per room. A friend and I stayed at the Terrace Wraparound suite. The view was amazing! The room was nice; there were drinks already missing from the fridge, but we didn't want to worry about that right off the bat. I immediately took a shower and the water pressure was reallllLLLLY weak. Thought about calling someone about it, but why bother-- I think they were trying to conserve water or something so I let this one go.
I played pai-gow and roulette here. Nice tables, but definitely didn't make me feel at home (I'm in love with gambling at Paris and Cesar's). The waitresses were attentive and drinks came around quick.
Overall I had a very very nice stay! The problem is the charges to the room after we left. I checked out over the phone and had someone come up to the room and tell me that no charges would be placed on the room. To my surprise when I got home there were over $300+ charges on my credit card. Reading a few of the other reviews it seems as though I am not the only one this is happening to.
I have called the Cosmopolitan 3 times. They keep telling me "There is nothing we can do about it. We need to check the tapes. My manager will call you within 2 days." Of course 2 days pass and no return call. It is beyondddd frustrating. My bank has better customer service than this place.
I really liked the hotel, but I am beyond words when it comes to their customer service. I never expected this kind of treatment from a new hotel. Keep in mind I left the room in the same condition it was found in. The maid came in to clean on Saturday without my knowledge (I had a do not disturb sign on my door). After that the charges began rolling in-- I suppose she/he was mad that we did not leave a tip or something and began charging us for anything she could find.
I will never stay here again. I will never recommend this place to my friends, and it looks like I will never see that $300+ in charges back either. I am still trying to get my money back, but it looks like I will have to push harder to speak to someone about this. This place has really put a damper on my Vegas experience. They definitely need to change their practices.
****update***
Finally got through and they said I should be receiving my money back in 7-10 days! Will change my rating to neutral -
Review from Lynda P.
Los Angeles, CA
4/20/2012 5 photos
I stayed here few months ago and had a complimentary upgrade to a gorgeous suite with a terrace overlooking the Bellagio fountains and with a view of the strip on the 54th floor! Thanks to the sweet gentleman at the front desk of course. Oh and there are NO RESORT FEES!
Room
As others have mentioned, I would like to reiterate that yes, the rooms are smaller than the Venetian/Palazzo but it's still very nice. However, the magnificent view outweighs having a larger room. Trust me. Imagine relaxing outside on the terrace at night (which you don't get at most Vegas hotels) sipping on a glass of wine or cocktail, and watching the amazing Bellagio light show, while the serenity of the music is playing. All in the company of your significant other or whomever is right next to you. Can't beat that. Heck, I felt bad not being in the room more to enjoy the view more. So guys, I definitely recommend getting a room here to woo a girl. Make sure you get a room with a terrace facing the Bellagio fountains on the higher floors.
The room also had a little kitchenette with a microwave. The only thing I didn't like is the window that connects the bathroom to the bedroom. It gets a tad annoying when you're trying to sleep and someone has to get up to go to the bathroom because you can hear everything! (Not them using the toilet, thank goodness.) The bed is also super comfy! A+++
Hotel and Casino
The hotel and casino itself is absolutely beautiful. From the chandelier, to the modern and chic decor. I really loved the smell of the hotel when it first opened. There are a lot of young people. Good place to people watch especially at night after all the drunks get out of the club.
Places to Eat
There are plenty of restaurants to choose from. Check out the Wicked Spoon Buffet.
Partying
For those of you party goers and clubbers, another great thing about staying at this hotel is that Marquee is located in the hotel. You don't have to worry about cabbing (which is a big hassle, especially for you ladies after walking all evening in 6 inch stilettos). I also really love the rooftop pool area at night. They have an area for you to lounge around, watch sport games or play pool or foosball.
I love the Venetian/Palazzo, but I think next time I'm in Vegas again, I will probably make my reservations here.Listed in: Guys: Here are the places to…
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Review from Andrew R.
Baldwin, MD
4/28/2012 3 Check-ins Here
I am here for a conference, but staying off the strip (Vegas doesn't agree with my sensibilities).
Parking is easy and spacious, the conference is in the west tower, the little drive to the parking garage isn't well marked, but if you are heading south on the strip, when you see the Cosmopolitan building, turn right into what looks like an alley. The ramp down to the garage is on your left.
They conveniently tell you how many spaces are open on each level, and each space has a red/green/blue light (blue for handicap) above it to let you know if it is available or not.
The food is well above average for the conference, the muffins and pastries seem like they are made fresh (I know, when do you ever get that?!?)
This is a tall building. In the evening, when heading down to the garage, the elevator was PACKED and smelled like an Axe bomb went off in it.
The decor is nice and modern. -
Review from Patra B.
This is by far my favorite hotel in Vegas. I've walked through the Cosmo a few times to get to Marquee, but this past trip was my first time staying at the hotel.
We had an awesome two bedroom suite with a gorgeous view of the strip. One room had a king and the other one had two queens. There was a huge bathroom in each bedroom with a half bath in the hallway. Loved, loved, LOVED our suite!
There are also a variety of dining options in the hotel, so you can satisfy all your cravings. There's pizza, Chinese/Mexican, steak, Spanish tapas, a buffet, and plenty more. We ended up at Henry's a few times for late night/early morning eats. Holsteins Shakes and Buns was also another good spot for burgers.
I was able to see the pool from my room, but unfortunately, the temperature dropped when we flew in and it was a tad too chilly to work on my tan. Instead, I spent my time in the casino......losing, losing, winning, then losing my money. Fun times nonetheless.
One of the perks of staying at the Cosmo. Hotel guests can get into Marquee for free on Friday nights....2 guests per room key.
Can't wait to come back again!Listed in: Viva Las Vegas!
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Review from Anne C.
4/24/2012
What a fabulous hotel. The bars and restaurants are second to none and the rooms are beautiful-- modern, funky, and spacious.
I stayed here twice within the first few months that the hotel was open and did encounter a few issues, but I will chalk them up to working out the kinks of a new hotel. The very first time I stayed there I had a faulty room door, someone else's food still in my mini-bar fridge and the TV system went down one night (which is a particular issue here because most of the systems-- TV, phone, lights, etc.-- are all interconnected).
The second time I checked in early and there were no rooms, which is to be expected. When I finally did get to check in, I went to my room and someone else's things were in there-- AGH! Scary stuff. Thank goodness it was only someone's stuff and not someone, but still. The Cosmopolitan staff was very apologetic and wonderful about the issue though-- they gave me a free upgrade to a fantastic suite, so I can't complain about that.
Like I said, I think it was new hotel kinks and I would certainly return again on my next trip to Vegas! -
Review from Tresna L.
4/28/2012 4 Check-ins Here
Good heavens, quite possibly one of the most fun hotels I've ever had the pleasure of staying in. Arrival in to the lobby sets the scene for what is to come - glitz, sleek glamour and continuous surprise.
The rooms are generously sized with ridiculously comfortable beds, large bathrooms (with an abundance of fluffy towels and good quality amenities) and a good desk (as if you're really going to work while in Vegas).
There's lots of restaurants and bars to discover (I especially liked The Vesper bar and Secret Pizza) and of course more slot machines and gaming tables than you could ever possibly need, but what I loved the most about this hotel was the Art. It's scattered everywhere, from edgy photographs, weird Avatar like statues and small converted cigarette machines that dispense little pieces of art at $5 a pop. I highly recommend roaming the business and convention room floors to check out some really interesting pieces. -
Review from Ricky H.
4/25/2012
Cosmo
This is my favorite hotel inVegas! Centrally located with everything you need at an affordable price. We booked 5 months in advance and got our rooms for $89 a night (2 queen beds).
You must hit up the chandelier bar for a cocktail or two. This place is crawling with hot ladies!
Secret pizza place for great food at 4am. This place is not labels and nestled down a hidden hallway on the 3rd level.
We went to the wicked spoon buffet and it was so good. Great variety of foods from all over the world all portioned out in mini pots and pans. Crab legs and shrimp galore. Deserts to die for! This place is a must for any foodie.
Marquee was crazy busy and the wait looked ridiculous so we skipped it for this trip but hit up the day club which was fun. Great Dj spinning but no open chairs unless you commit to spending $100 in food and drinks.
Awesome shopping if you can afford it! Lots of high end designer shops.
Hands down the best resort hotel in Vegas. -
Review from Albert K.
4/24/2012 1 Check-in Here
The thing about the Cosmopolitan is that its so modern and hip and chic, its a little intimidating for those of us who only know about Kim Kardashian because ESPN tells us about the athlete she's banging and are not actively pursuing her kind of lifestyle. However, I found it to be far more approachable than I expected it to be, especially during the day.
The people working there were very friendly, the restaurants are top notch, and the place is just flat out beautiful. It doesn't hurt that the Cosmopolitan is a magnet for gorgeous women, the kind who think of Kim Kardashian as a role model, and hell I don't mind looking. -
Review from Beverly T.
Emeryville, CA
4/17/2012 4 Check-ins Here
Hello there gorgeous!
Just a few tidbits....
1) The pool is small and super crowded.
2) They have blackjack switch! Yay! Most casinos don't.
3) They give you C.O. Bigelow products for toiletries which smell very manly. I don't want to smell like a man. =P
4) Rooms are small but gorgeous. I was in the upgraded terrace one bedroom for free. WOOT!
5) The shower connecting to the massive tub that has an open sort of window to the bedroom is so cool.
6) Balcony is HUGE.
7) They have the cool parking lot with the red or green lights above each space to let you know if it's free or not.
Side note: On Fridays guys staying at the hotel can get line cuts and free entry into Marquee if they have a one to one ratio of guys to girls.Listed in: THE HAPPIEST PLACE ON EARTH
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Review from S H.
San Leandro, CA
5/21/2012
Love this place, customer service was the best of the best. I've been to many upscale hotels and this place tops all of them! The gym, pools, restaurants, clubs, room balconies and the awesome rooms pure awesomeness! Whenever I'm in LV, this is the place I'm staying at.
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Review from Mike L.
Why hello beautiful. How's it feel to take the "favorite hotel" title away from Aria?
Just from passing through Cosmo on my previous trips to Vegas, I've been pretty fond of the place. Their location is fantastic (between the Bellagio and Aria/City Center, and across the street from PH and Paris), and the design and décor are pretty awesome (particularly the "changing art" in the elevators and lobby). And while they aren't as large as other hotels on the strip, they have a ton to offer - the latest hot spot in Vegas (Marquee), restaurants galore (Holsteins!), a three level bar (The Chandelier), late night eats (Secret Pizza), shops (Kid Robot!) and my favorite buffet (Wicked Spoon!). Despite all that though, it was my stay at Cosmo that impressed me the most.
While my friends and I have always wanted to try out the Cosmopolitan, their room rates have always pushed us towards cheaper alternatives. As fate would have it though, a couple of my friends were able to find a great deal online for the weekend we were going - only $140 a night! However, with suites going for just $20 more a night, I decided to upgrade myself. Yes, you read that right - a suite just for myself...and it was the BEST. DECISION. EVER. The suite was ridiculously nice - king size bed (http://www.yelp.com/bi...), separate "living room" area (http://www.yelp.com/bi...), kitchenette (http://www.yelp.com/bi...), walkout balcony (http://www.yelp.com/bi...), two flat screen TV's, separate tub and shower (http://www.yelp.com/bi...), dual sinks(http://www.yelp.com/bi...)...way more than I actually need from a hotel room. And it was awesome!
Even though my stay was great, their service made it that much better - every worker I talked to (front desk, maids, dealers, pit bosses, Beck and Call guys, bell hops) was super nice and friendly. Cosmo offers so much to love and so little to dislike, I could only come up with one bad thing about them - now that I've spoiled myself with one of their suites, I don't know how I'm going to be able to go back to a regular room.
Crud.
**Quick notes:
- On Friday nights, guys staying at Cosmo can get into Marquee free until 11:00pm, provided they have a 1:1 ratio.
- There are two towers - East is closer to the main part of the casino while West is closer to the front desk/Wicked Spoon. My friend had the same suite as I did in the East Tower, but his room seemed smaller. Not sure if that's the case for every room or not though.Listed in: SIN and the CITY
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Review from Jim G.
4/15/2012 1 Check-in Here
The best way I can describe The Cosmopolitan is inconsistent.
The highs...The cool modern decor. The free shows at the Book and Stage. The Chandelier bar.
The lows...The inconsistent service, bordering on rude. The lack of focus on the details, I will explain.
We had never stayed at the Cosmo before, we had only gambled there a couple times. We go to Vegas a lot (maybe every 2 to 3 months and pretty much always have free rooms at the Palazzo/Venetian since we are Platinum grazie members. Yes, I gamble way too much ; )
We got an offer from the Cosmopolitan to stay free for a couple nights and while I felt like I was cheating on the Palazzo I gave them a try. I really loved the feel there and it definitely extends up to their rooms. We had a great room with a terrace overlooking the strip. The room was on par with the level of the Palazzo/Venetian and we enjoyed all the cool features.
Were they go wrong is with some of their staff and the details through the hotel. To start some of the cocktail service staff was just inconsistent and seemed really not to care to make the customer happy. While I'm throwing my money away on their slots, that never payed off, I at least want a drink without an attitude. I always felt I was inconveniencing them when I asked for a drink. Now maybe they were still tired from the late night stripper gig, but not my problem.
The other miss was it seemed they were often not properly staffed. From some of the restaurants to the bathroom conditions on the main floor of the casino. I would expect more from a top level hotel in LV, especially with all the competition to get my gambling dollars.
Now the sad thing is I got an another offer for a couple nights and $150 in slot credit and I'm not sure if I'm going to use it. I'm probably back to to my old faithful. Flings are usually just that...may be exciting at the beginning but when digging into the details is when you realize it is not meant to be. Also, the $500 in slot credit from the Palazzo helped twist my arm. : )
If you are there for a night at the club, drinks at a bar, or even some of the restaurants you will have a great time but staying for multiple days may expose some of their holes. -
Review from Andrew R.
4/25/2012 1 Check-in Here
Just spent some time on the casino floor. Three main things I noticed:
The service was all over the place. One bar had lame bartender who had no patience, although she WAS really busy. One bar had bartenders sitting around who were very nice. The two bars were about 20 feet from each other and one was packed and one had open seats. I don't really understand, but okay! Vegas is a crazy place!
Drinks were expensive which isn't surprising, but at least they were strong (also not surprising - welcome to Vegas).
The atmosphere and decor were pretty cool. They were all over the place, from the LED light shows to the giant chandelier, but the common theme was dark, modern, and vaguely club-like. It was nice, almost felt like being in a club when you're just inside a foyer. Oh, and the seat I was in at the bar? Amazingly comfortable. -
Review from Carol B.
Fremont, CA
4/18/2012
With all the hype about the Cosmopolitain, we were really hoping for something way wonderful. We stayed here overnight, on the way north from Spring Training.
Arrived on a Saturday at 3:30 pm, to about 40 people waiting to check in, and none looking very happy. Hmmmm, not a good sign. When we got to the desk, in 20 minutes, we were told our room wasn't ready. Say, whaaaat? The desk kid was very apologetic, embarassed, contrite. All the things you'd expect after catching a puppy peeing on the floor.
But that didn't help us with a room. He suggested we go have some dinner and wait for our room. 'scuz me, but we just spent 8 hours in a car. I wanted a shower, and to relax before we hit the casino and out for the night. He told us it should be less that TWO HOURS till our room was ready. (!!!!!)
So we headed for the closest bar and grabbed a couple drinks. Happily, our room was ready in less than an hour. We got to our room, called for our luggage and waited 40 more minutes for it to arrive.......
The room was nice, airy and clean. The bath very well-appointed and comfy. Dual shower-heads, big tub. If you don't want to watch someone in the shower, close the blinds.
The "kitchen" space consists of a Nazi-style snack bar and mini-fridge, all full of stuff you'll get charged for if you fondle. Fair enough, but what if you actually bring in your own cherished bottle of wine or Blue Label? There's not enough room for a toothpick, much less a six-pack.
I fear that in the rush to be edgy and provocative, the management forgot that actual comfort may be welcomed. There's a great balcony, overlooking the Bellagio and the strip. An excellent place to relax a bit and watch the evening come up. But there's only one small lounge to sit in. What if you're there with another person or two, they supposed to sit on the pavement or take turns? And, there's not a comfy chair to be had. Sigh.
When we checked out, we called to get our bags brought down. No one was availiable to do that - at 0800 on a Sunday? i think we were the only ones awake then on the property.
One final thing - when we checked out, we found that a $600 charge had been put on our card as a deposit. Without telling us. I can see $100 or so, we may have raided the mini-bar or something, but $600? Ridiculous.
Staff was all uniformly welcoming, helpful and professional. Great people watching, and enough interesting stuff on-property to keep you there all weekend. But it's a bit like hoping your screw-up of a little brother has his act together, but knowing he doesn't.
After being open over a year, the bugs should be better worked out with staffing. It's just not a good thing to piss off your customers when they first check in. And from previous Yelps, this seems to be an on-going problem. I'd go back there again, but not for a while. In the mean time, we'll be at the Trump. The rooms are amazing and the service impeccable. -
Review from Mel B.
Updated - 5/14/2012 7 Check-ins Here
Is it a gorgeous, sexy hotel? YES!
Is this place teeming with gorgeous, sexy people? YES!
Is it the best place in Vegas to stay? HELL NO!!!
While I would definitely pick this place for the Chandelier Bar, the various restaurants (reviews to follow ) and the eye candy for days, the service needs help and the rooms left a bit to be desired.
Service was lacking. Housekeeping was spread far too thin when you needed them, and came knocking despite the sign at 0900 on Friday morning. It took hours, 4 exactly, to get linen for the pull out sofa, which usually is already in the room. At the Cosmo? No. All they keep is a pillow in the closet. When we tried to ask for extra towels as the housekeeper passed us in the hallways, she said we had to call. What? We're trying to save you some time. Argh.
Rooms: gorgeous, sexy, chic? Yes, all of the above. I do appreciate that most all the rooms have a balcony and the 3 suites we had all did. We had a fantastic view of the Bellagio fountains, so that was a definite plus. The space was adequate, but next time I would stay in the wraparound terrace. The mini bar and fridge was such an epic fail. Every time anyone actually picked up an item for more than a few seconds, it charged the room. For those that didn't know this, that resulted in $100 worth of extra charges. Luckily, this was quickly corrected on check out with a quick phone call. Why boast rooms with a kitchen when you don't have a stove, dishes, or anything that's of real use. I didn't want to cook, but use of a fridge would have been nice. Otherwise, just get rid of the damn thing. In one of the rooms, the TV in the living room had zero feed and was useless, and the cordless phone wasn't working as well.
I see this review going on and on, so I should sum it up. Stay here if most of your party plans are actually at this hotel, or if you just have to judge for yourself, like we did. Should you make this hotel your go to place? Nah. This hotel is bankrupt, and they're trying to get back some of their losses by nickel and diming you.Listed in: Vegas...my second home!
1 Previous Review: Show all »
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3/15/2011
From what I could tell, this place is everything the Aria was hoping to be.
Sexy decor, hip crowd,… Read more »
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Review from Katharine A.
San Jose, CA
4/18/2012 1 Check-in Here
This is a hip place. The decoration of The Cosmopolitan is modern and sleek and oozes modern sex appeal. A great place to grab a drink or dinner or dance.
I didn't stay here and probably wouldn't. I'll come for the other amenities.
This is a GREAT place to people watch!Listed in: Vegas Baby!
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Review from Patrick H.
Henderson, NV
4/10/2012 3 Check-ins Here
Our room was awesome and our stay was great. Until check out. That's when they tried to upcharge me in such an obvious way.
My friend works here and hooked my wife and I up with a Terrace Studio with a Balcony and Fountain View. It was awesome. Especially because it was only $130 per night for the two nights. She made the reservation and I called to confirm it and to change the night because my daughter was sick. Sure enough, the lady on the phone said the price was right and they charged my debit for the first night.
When we checked in I told the lady to switch it to my credit card. Later that day I see a $445 charge on my debit. What the heck? I called the front desk and they said it would be taken care of. Then I see a $9 charge from the mini bar because I moved a bottle. Come on!
The Cosmo is beautiful, blah blah blah. Everyone knows it and we actually go here a fair amount (we just had a baby so that means once every couple months) to eat with our out of town guests.
And then we went to check out. The fella at the desk told me I owed $332 after the $145. What the What? I explained the employee situation and he told me it doesn't exist. He went onto tell me that when I changed the reservation the rates changed to $220 a night. I explained it again, very calmly. No go. I got heated and let a few expletives slip. He called his manager and they fixed it.
Just goes to show you you don't get anywhere being nice. I hate when people/places try to blatantly screw you. My friend said they do it all the time. Will never stay here again. I'll opt for somewhere more honest. My house. -
Review from Scott W.
Long Beach, CA
4/26/2012
Everything was perfect. I never say that... super high tech rooms, lush and functional. Room was cool when I came in, controlled electronically, even the alarm clock turned on the TV and played satellite radio in perfect stereo. Balcony was a nice surprise. The conference space, banquet staff and audio/video people were excellent too.
Lastly, the bar and restaurants went above and beyond with quality and service, from the STK steak to the simple sliders or Drink orders... Fantastic. The Overlook has wonderful breakfast. And all pool bar staff were friendly and conversational.
I can't imagine going to any other hotel and I've stayed at most in LV.
Oh, and their cigars are reasonably priced...even the girl walking around selling them knew all about the selections (she even smokes cigars!)... WOW! -
Review from Natalie W.
Kirkland, WA
5/16/2012
Gorgeous hotel! Very sexy and trendy. The majority of the people staying in the hotel are beautiful! The little touches make it one of my top hotels to stay at. They print the name of the guest who the room is registered to on the hotel key. Make sure you keep yours. ;-)
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