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Telus
Categories: Shopping Electronics Shopping Mobile Phones Home Services Internet Service Providers Professional Services Internet Service Providers Electronics, Mobile Phones, Internet Service Providers [Edit]
4519 Canada WayBurnaby, BC V5G 1J9
(866) 558-2273
- Price Range:
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$$$
- Accepts Credit Cards:
- Yes
About This Business:
We are a Telus authorized dealer providing wireless, internet, home phone, and television services. We carry popular mobile phone brands including,… read more »
23 reviews for Telus
23 reviews in English
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Review from Jennifer S.
Port Moody, BC
Updated - 9/17/2011
Okay, it has been about 9 months since I first installed Telus so I thought I would write another update.
The TV quality continues to be immaculate. The only item that bother me from time to time is a lag in response between my remote control and the satellite box but heck, that could easily be some tiring batteries.
The internet quality continues to be immaculate. Quality is strong, no problems with the router, and I can't recall any service interruptions at all.
The phone continues to be fine, although I do get a lot of telemarker calls. I'll have to look into getting my number unlisted or put on the Do Not Call List.
The pricing continues to be good- my home phone is still discounted, my internet is still discounted for another three months, and my tv package has now moved to full price but I still feel the pricing is competitive and the product is worthy.
I had one hiccup- I put a cancellation order in place for my home phone a month in advance, and a week later cancelled it. A month later my phone doesn't work- turns out that the original rep had set a calender reminder for themself and put it in place after my call to cancel it. They got it hooked up the following business day (a pain that it wasn't same day) but they gave gave me two months of free phone for the inconvenience.
I am moving at the end of this month and have made the necessary arrangements on my end to move the service, between notifying them, getting the landlord's information at destination to Telus, as well as scheduling an appointment for the installer to access the TV room there. I hope it goes smoothly!4 Previous Reviews: Show all »
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1/28/2011
All right, it's been less than a month but I feel the need to update. Mostly because at this point… Read more »
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Review from Gary M.
12/9/2011
Do you get those too good to be true offers from Telus in the mail?
The ones that promise $15 per TV, Internet, and home phone for six month type of deals?
Here is my Telus experience.
At $45 per month for six months with "no strings attached" I was game to try.
I called Telus and the nice lady helped me get everything rolling. She offered free 3 month movie channels, free recording box... things I had no idea about but sounded good. In moments she had my account up, and a technician scheduled.
Then came the email.... "You have signed up for blah blah blah 3 YEAR service contract, with free high optic box and PVR (I don't even know what PVR is)...
**In the event you cancel this contract you will agree to pay $10 per month for the entire term...
Wha??????
I looked over the flier I received in the mail... it said nothing of this.
I called Telus and the next nice lady said, "yeah I have heard many times people tell me it's not on the mailer, but the lady who signed you up should have told you."
I told her "no......actually she didn't"
Her response: "well okay then, if you don't accept this, you will have to pay $10 extra a month for the rental of the PVR... (again that PVR thing I have no idea about)
We went back and forth and I told her to cancel the whole thing. She said "hold on let me talk to my manager".....
After 15 mins of being on hold, and being subjected to fuzzy crappy 80's music.... she came back with "okay we will do this just for you, and just this one time only" lol Against my better judgment, I said "okay" meekly...
Next day the TELUS tech guy comes. Super friendly guy. He comes in without any of the 2 boxes or gear... Does a quick look around, prods at the cable and telephone jacks... and says "hmmm can't install our service here... blame Novus"... and basically left..
What a gargantuan waste of time. I am just glad I did not get sucked into the crappy TELUS ECOsystem...
before you attempt to switch to TELUS ask many questions... they are a sneaky company... I forgot how much I hated dealing with Telus...Listed in: My PIA List
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Review from Sarah O.
8/7/2011
Telus, just when I thought you couldn't get any worse, you prove me wrong. Time and time again, you prove that your whole existence is despicable. Seriously, who is the CEO of Telus? Ralph Wiggum?
I've tried everything they had to offer- cable, internet, landline and cellular phones... every single one of them deserve one star. I'd explain in a very long list why that is, but I'd just rather not waste my time. I'm pretty damn sure Zack Morris' cell phone provider 10 years ago had more advance technology than Telus does now. Seriously, just give up. -
Review from Darren H.
Burnaby, BC
2/27/2012
Don't get Telus TV, you will hate your life. We had Telus for 2 years, and unlike everyone else, they made a mistake with our bill and charged us too little, $50 per month for every channel and internet. If you did get sucked into a contract by the Telus marketing BS, I suggest you call frequently to complain, until they release you from your contract... set your phone to hands free, as you will be on hold for a long time, each time.
We only stuck with Telus because it was cheap, as soon as they discovered the mistake and increased our bill to $150 per month, we cancelled.
Everything about Telus is bad, the remote doesn't work, the box doesn't work, customer service doesn't exist. The picture quality isn't HD, switching channels takes a few seconds each time, making it difficult to surf. The cable box needed to be rebooted once a month.
I've checked the internet for reviews, and I found a lot that are clearly sponsored by Telus... be very wary of internet reviews. -
Review from Cyndi H.
Vancouver, BC
1/3/2011
Dear Telus
I'm sorry, but after 11 years, it's time for me to move on. We've had our rocky times, but I've stayed faithful to you from 1999 until now. I even considered staying after the last frustrating episode of being stood up at the altar... [cut to altar scene]
After weeks of waiting for the iphone 4, I received the call from the Telus dealer that it had arrived, but I would need to pick it up soon, lest I lose it to another. I scurried down to the Telus store to sign up for a 3 year contract. To make sure that my agreed-upon contract (I negotiated it in the summer) was good to go. It was. Yay!
The bummer? Once the dealer tried to hook up my phone, it seemed that any notes there were about our agreement were not available to the him (and the Telus rep he called) who admitted that this is a longstanding problem: client records and dealer records not being meshed. How handy for me. I then called Telus personally from my phone and the rep who answered also could not find the agreement, even though just an hour earlier it was. Bahhh.
As a result (and after over an hour of waiting) the dealer needed to close shop and I was not able to get my shiny iphone 4. A waste of time and a frustrating experience. I was not going to lock myself into a 3 year generic contract (and give up my grandfathered plan) just to have my iphone 4 that day... as much as I wanted it.
A few days later a snooty Telus representative called me to ask how I felt about their service. I explained my frustration and then asked why the situation had occurred. She did not know (that's ok... we're human), but confirmed that my negotiated contract was in the system. I then asked if there was any way to reduce the price of my current plan (even though it is grandfathered, I am still paying $120/monthly with add-ons). She told me in a snarky tone that I was getting a great deal and that if I wanted to know more I should look on the website and "read the fine print." Excuse me? Who's the expert here?
Being treated like that put a bad taste in my mouth for Telus. I mean, mistakes happen, but treating a client rudely after a mishap is uncalled for.
After that experience I decided not to renew my contract and switched carriers. I now have a cheaper plan, better features and no contract. . . but I'm still open to switching for something better.
Telus has turned me into a commitment-phobe, lol.Listed in: 1-2 Stars.
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Review from Rheanna F.
Vancouver, BC
Updated - 2/12/2011
I just moved, so in celebration of finally having internet again, i am updating my review to include my lovely little experience with setting up a new Telus account! This is for internet and home phone, from calling the sales people to set up an appointment to my installation fiasco...
First off, i was having difficulty using their online services ordering form, so i decided to just save some time by calling a real person to get everything set up and an installation date booked. VERY IMPORTANT NOTE: If you phone a real person, for goodness sakes, read up on all your options first, decide what you want, then call. I had already decided to get regular high speed internet and the simplest phone plan with only one calling feature, so imagine how discomforting this phone conversation was to have:
Me: 'I'd like to sign up for internet and home phone please.'
Telus: 'Great! So for your internet, would you like High Speed Turbo or High Speed Optic?"
Me: '... Er, isn't there just high speed?'
Telus: 'Oh, well Optic is the best. You want a better connection, right?'
Me: 'No, i just want regular high speed.'
Telus: 'But Optic is only 20 dollars a month! It's cheaper!'
Me: 'Isn't that only for the first 3 months? After that it's more expensive.'
Telus: '... Okay, so regular high speed.'
She also asked me if i wanted a home phone with 5 calling features or 10. After i said i just wanted the basic one with 1 feature she sounded less perky and i was put on hold for a long time while she dealt with another caller. Well, it wasn't really put on hold, it was more like she put the receiver down and took another call because i could hear her signing up another client. It was really weird.
As for installation... It was supposed to be yesterday evening between 6 and 8 pm. I was informed that they would call me 20 minutes prior to their arrival at my place to get everything set up. No one showed up and i called Telus to set up another appointment. I called today to confirm and... found out they had in fact been over last night to set up. Turns out they could do it without entering my suite. I don't know why the hell they wouldn't have a) phoned anyway to say it was done or b) have been able to tell me over the phone i wouldn't have to be home.
You know what that cost me? Valuable drinking time. I could have gone out right after work, gotten my drink on and made a toast to the Telus people who were at that moment setting up my internet, and then maybe drank some more. The way i see it, Telus owes me a martini.1 Previous Review: Show all »
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1/18/2011
Let me start off saying this is a review for Telus mobility, specifically my experiences in the… Read more »
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Review from Jenni B.
1/7/2011
Thanks to Cindy and Larry's reviews I was finally reminded (after calming down) to do my Telus review. ****NOTE this is only on the Mobility product, not landline, TV or internet****
I was a Telus Mobility customer for almost 4 years. I mean, they were okay. I had an awesome data plan (thanks to their inability to activate my old BB for a two week time frame). But new entrants in the market enticed me...
The final straw was about 3 weeks ago. I received another $100+ phone bill (my base plan is $25 btw). They've increased all my long distance and international text to ridiculous levels. They refused to drop my service fees in lieu of me signing a contract... and I spotted a sexy little deal for $40 unlimited North American call and text PLUS international test AND unlimited data. I rang Telus to find out my cancellation details.
Rep: "Do you want an iPhone4?"
Me: "No. And I won't sign a contract"
Rep: "We will just give you one."
Me: "I don't want an iPhone4" (reminds me of that youtube video)
Of course I was put through to loyalty and retention.
I was blunt, I told the rep I was intending to quit, the reasons why, and I understood I would be making some coverage concessions but the plan was just not matchable by them. She was snarky. "Oh you're going with a discount carrier *snuff*"
She demands I stay on the line (by not answering my question) to "counteroffer." I wasnt negotiating. She tried to argue how much I need things (ie: unlimited North American calling.... 3200 minutes the month prior were on the line with a QC phone number, international text which cost me $20 for 40 texts to Ireland, etc...) Basically this chick was just a bitch.
"Oh that's going to be expensive" she remarks to everything I need. *Insert insanely profane word I know would get me flagged*
She rings up my total for 250 international texts (not unlimited), 1GB data (not unlimited), and North American anytime calling and text. Before taxes and fees.... $125,
I laugh. Like burst out laughing. "You're kidding me. I ring because I'm pissed about spending more than $100 per month on a phone bill and you are proposing my base be $125."
"But it will be unlimited" she says.
This process took one full hour of my life. And you know what happened when I got off the line? I got in my car, drove to the mall and ported my umber to a new carrier.
Eff telus. If it wasn't for the adorable adverts this would be negative stars. -
Review from Larry L.
1/5/2011
Another sad review. I've been accused of writing glowing and raving reviews too oft and I just ended a bad relationship that never got off to a good start after many many years since 1994.
Too bad, so sad.
I'm writing about the Telus mobility service, but come to think about it, neither was my service with my home phone any better. I mean the service of the phones themselves is great, but the customer service or just trying to get things done wasn't.
Even when I used to get letters from Telus about great deals on new stuff or better hardware or new features, they were simply not competitive.
They said I was a valued customer and yet could not do anything for me.
In fairness, I have friends that work there and they are terrific, but maybe it's the corporate culture or the rift between the employees from Alberta and BC.
Who knows, but the biggest thing I dislike is that it's still hard to talk to someone there. Press one for this and 2 for that and # to go here and 6 for there. -
Review from Peter S.
4/6/2011
Thanks Cee-Lo Green for letting me vent!
See, I 'd been wandering 'round Portland town
With the Yelp app I love and I'm like,
Yahooooooo!
Oo, oo, ooo
I got home to see my heinous bill
Was waaaaaay too much, I'm like,
Fuck you!
And Fuck Telus too!
I said to *611, WTF I ain't payin,
Ha, now ain't that some shit? (ain't that some shit?)
And although there's $20 credit for May 1st,
I still wish you the worst with a...
Fuck you!
Oo, oo, ooo
Yeah I'm sorry, I can't afford this bill,
But that don't mean I'm forced to drink this swill.
I guess you're an Apple and I'm more Android,
But the way you play your game ain't fair.
I pity the fool that falls for another 3 years with you
Ooooooh
I've got some news for you...
FUCK YOU... and uh... FUCK TELUS toooooo! -
Review from Darien C.
BC
11/26/2008
I will admit, the other telecommunication company's grass is always greener. Having said that, Telus is the worst of them all. Oh... just let me count the ways.
For a company which boasts size, the customer support line is always backed up, expect to wait ten minutes on any inbound call. Oh wait, that makes sense, for any company who makes this volume of consistent errors is bound to receive many calls from irate customers. I have often been such an irate customer. The response has been antagonistic, as if I were responsible for the fact that tax was added twice to my bill.
Or that they charged me a hundred dollars for a replacement phone, when I had no such replacement.
Or the time my bill randomly came in French.
I must mention that once the customer service rep ended a call with, "care to get a long distance plan?" I politely refused, evidently not clearly enough, for their was that long distance plan next bill. Now I realize Telus outsource many of their jobs overseas, but I tend to assume understanding 'yes' and 'no' is a requisite of the job. And that's just the mobile services.
Telus TV is inconsistent at best. It goes black, loses signals, de-synchs sound and picture and occasionally just won't turn on.
Impressive service from a company which boasts itself to be a technology industry leader. Shit, if Telus is leading the pack, then grab your carrier pigeon, we're heading to the stone age. "The future is friendly"? The future is fucked. -
Review from iain m.
Vancouver, BC
8/20/2011
OMFG! Telus's customer support is like a Kafka novel. You wait on hold for hours only to get the runaround until you give up. I read the reviews, thinking I'd be able to get by dealing with the website, and it's even worse! It's like the website version of a broken vending machine that steals your money.
There are several different ways to reach the login page, and only one of them works for me. And my username doesn't work, only my email. And sometimes I just have to type the same username and password 5 or 6 times before it takes it.
After all these problems, I thought it would be easier to chat with a customer support agent online. Here's a little quote from our chat.
"I'm sorry but I can't help at all with your question about your plan. You'd need to speak to Customer Care about that." -
Review from Amy T.
3/31/2011
Honestly, I'm not sure why I'm even writing this review. Does Telus even care about making sure their customers are happy? I don't think they do.
Sigh.. where to begin? It's just too long to write all the details and revisiting this is actually making me mad again, so I will put this in note form.
Background (Been with Telus for 14 years for Mobility and been with Telus for TV 4 years)
TV nightmare
1.) Moved into a new home and need cable
2.) Telus had a promotion for our building so we decided to go with them
3.) Made appointment for Telus to come over and install
4.) Appointment came and went and nothing happened
5.) Called again and Telus said sorry, they will make it out again
6.) Made sure someone was home again and Telus made it over
7.) First bill comes and it's wrong
8.) Called Telus and told them we signed up because of promo rates
9.) Puts us on hold for don't know how long
10.) Finally agent comes back and says she fixed it
11.) Next month bill comes and price is not fixed
12.) Call Telus again
**This happens for 4 consecutive months
13.) Telus apologizes again and said they will credit us $50
14.) Next bill comes and we were "charged" $50 instead of a credit
**Problems for another 2 months
15.) In the end, a lot of minutes were wasted on our cell phone, but I guess that doesn't matter because Telus gets paid for that... Ooooh I think I understand how they make money now! Also the bills aren't always correct even last month. SIGH....
Cell Phone
There's something wrong with my cell phone. I asked if I can sign a new contract with them so I can get a new phone. The short answer is no. I have to pay $300 for the new phone (same model) or pay $150 to break my contract. Thanks for being so awesome after 14 years of loyalty. (GRRR!)
I have just updated my Calendar with the day my contract with them expires. Just counting down the days... -
Review from Mieulz T.
Red Deer, AB
8/16/2011
Telus. I have been a customer for 20+ years. If you are thinking of any of their services scream and run. I have brain damage and they are holding me hostage. Dying too. I moved my home and paid bill 2 x so I would have a line. No bills for 3 months and(took 3 days of being on hold and 1` hang up) them saying I owe them a month. With no paper proof and a Lawyer says to just pay as 25$ is not worth thousands to win in court.
Telus knows they can abuse customers and there will be no consequence for them. So for your own welfare run from any offer or service from them.. Have a good life -
Review from BB H.
Burnaby, BC
12/8/2009
I know people have issues with Telus but I bought a cell phone six years ago and had zero problems with them. When Koodo and Solo came in with lower fees, I called Telus and negotiated a lower fee and now pay just under $20 a month vs. $33 previously.
I'm not one of these voice mail leaving text messager types but as far as a reliable, functional, low monthly rate cell phone service it works for me. -
Review from Sam B.
5/11/2011
People need to understand that Telus is way cheaper than Shaw, and there customer service far exceeds Shaws lame and rude employees.My shaw bill every month was over $2oo and that was just for tv and internet;( I got a offer from Telus since I use their home phone service. It is 15 for Optik tv and optik high speed internet for 15. So now I only pay 30 ucks with telus instead od 200... SHAW SUCKS....... and they rip u off of big time!!!!
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Review from Erik B.
Vancouver, BC
1/31/2012
Tried to order Optik TV on January 13 (Friday the 13th). I wanted to cancel my currently scheduled internet installation for the next day and have Optik TV, home phone and the Internet installed at the same time. I was told their booking system was down and I couldn't cancel/book or order anything, The guy I'm talking to (Bob) tells me he will call me back when the system comes up. On the 15th I call back, booking system is back up and woman suggests that Bob didn't call me back because he probably had the weekend off. I order Optik TV and phone and schedule an installation for the 23rd between 12-2pm. On the 23rd at 11am Bob calls me back and tells me my phone will be hooked up in 24 hours, I ask what about my scheduled installation in an hour, and Bob, dunno nuthin' 'bout no installation. I ask to book an installation and he tells me I can't until the next day because my account is being switched over to an optik account. I really got sick of hearing Can't from these idiots, especially since in most cases can't is being used instead of the word wont. Called back the next day and booked my install for the 27th 8-10am. I didn't really want to wait another 10 days for Bob to call me back again after all. Finally 2 full weeks later, after repeatedly ordering Optik TV I got hooked up. The installer was a good guy tho, maybe they should have him answering the phones?
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Review from Joyce D.
Burnaby, BC
9/9/2009
Dave pretty much said it all when he spoke of the incompetence of Telus. Was he off at all, not so much. Was he too over the top, not so much. I know first hand that Telus sucks big time.
I have had their service for phone/long distance for 10 years now but I made the mistake of falling for their big promotion about 4 months ago where if you switch your internet provider you get a free Sony vaio laptop. Now I already have a Mac which I love love dearly but it seemed like a good deal get a free laptop and internet connection is internet connection right! Not so much. What a huge mistake I have had nothing but problems from these idiots. Can honestly say I may have had a couple of problems with the phone over the past 10 year span but nothing but repeated problems with their internet connections. First of all don't expect after you have made the switch to ever deal with anyone local again. That is a thing of the past. All future dealings are with a CSR agent in the Philipines. I still 4 months later cannot send an email. Long story short because I am stuck in a 3 year prison sentence with them I now have to pay 2 internet bills, one with Shaw for my mac and one with Telus for the laptop where it was supposed to be wireless but isn't and only internet connection but no email. I shake my head every day about that one. I have spent up to 1 hour at a time with various agents in the Phillipines only to be told there must be something wrong with your computer. It is a brand new computer. Take some responsible for the clear lack of service. Once you get someone to switch you no longer care if they get internet or not. Oh by the way the free computer came 4 months later after I had already paid for 4 months of internet with no computer. Dave is right Telus is a joke and ever since I am bombarded with telemarketing calls every second night asking me to switch to their new digital tv service. Not in this lifetime Telus. -
Review from Danielle R.
Whistler, BC
11/11/2009
Was it the waiting all day for them to arrive to install our cable/internet and have them not show up and assume it was okay to just come the next day (like we stay inside everyday) and then not show up for another month OR was it the $300 land line charge I received after I had called to disconnect my phone for the summer and was told that I had never called and that they would ruin my credit if I didn't pay them. Hmmm...well I can tell you that I will never use Telus again. There so called voice recording for quality assurance obviously gives no assurance when your trying to explain to them that you have already cancelled your contract! I give telus a BIG fail.
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Review from West D.
Vancouver, BC
8/21/2011
Lousy cell phone coverage in the UBC area, esp Marine Drive. Also bad over much of South Vancouver. I called Telus Mobility to tell them and their attitude was: yes, we agree, and no we have no plans to improve this.
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Review from Nick D.
Pitt Meadows, BC
5/18/2010
Go with Shaw ... Telus is a pain to deal with and they nickle and dime you every step of the way. As soon as I could drop them, I did.
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Review from Endura G.
Vancouver, BC
4/6/2009
Telus' mistake hurt my credit rating. We canceled our account. We moved. Telus didn't credit our account when we returned our rented modem. Telus billed us for the modem we returned, but we had moved, so we didn't get the bill... until 8 months later. Telus sent the bill to collections. Collections put a mark on my credit rating. Eventually we find out we are being billed for a modem we returned. We call Telus; they say 'Sorry' and credit our account. That doesn't help our credit rating. Now, we have to get a lawyer to clear our credit rating.
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Review from Ray L.
Vancouver, BC
1/6/2011
I hear all the time that Telus is the worst telecommunications company ever, but I really have to argue that. They are honestly the worst company ever, period. Their customer service is absolute garbage.
My smartphone always froze, text messages were either delayed or coming in late, or, on occasion, Telus would comically resend three or four days worth of text messages at 4 or 5am, minutes apart (because clearly, if it only beeped once, you wouldn't know how many messages were coming through).
I called in to complain two weeks after buying the phone and signing a three year contract. They said I need to send it to HTC to fix because Telus is a service provider and are not responsible for the hardware. Then the fun part started: Telus customer support told me it should be absolutely free because I'm still under my one year warantee. I take it to the location I bought it from, and they tell me it'll cost me about $300.00 to pay for the shipping, loaner phone use, and a deposit for the loaner phone. I leave with my phone, and I call Telus back. They, over the course of three weeks send me to several different locations, because apparently I shouldn't have been charged anything, and they were going to look into the locations that were trying to charge me anywhere between $200 - $300, depending on the location, dealer, and salesperson that was helping me. One time, I called in and they forwarded me to technical support, and the agent put me on hold to "google" the problem I was having with my phone. When he got back, I asked him if he actually just typed in my question to google, and he said yes. Another time, one of the locations they sent me to wasn't even a retail store anymore, they were a Telus office that dealt strictly with small business services. Another was a freaking laundry mat. I called in and they said their system's a bit inaccurate. At this point, I just gave up and accepted the fact that I'm stuck with a bad phone.
Four months later, my phone was as useful as a brick. I turned off on it's own, and would repeatedly crash while booting up. It got to the point where It would turn itself off, crash during boot up, leaving me to pull out the battery, put it back in, then try turning it on three or four times before it successfully booted up. I called in again, letting them know and this time the customer support person started arguing with me. She told me that the only reason the Telus stores would ask for a deposit would be if my cell had water damage. She tried to explain how the water damage sticker should be white, and if it comes in contact with water...it turns solid red. I told her that mine was checkered red and white, and she said it must be water damaged. Then I googled it while on the phone with her, and told her that according to the manufacturer's website, it's supposed to be checkered red...and solid red when wet. At this point, she hung up on me. When I called back, the new customer service agent told me that the note on my account said it was water damaged. I told this new agent everything that happened, and he told me that in BC and Alberta, authorized Telus dealers are allowed to charge whatever service fees they want. BC doesn't have official Telus stores. So essentially, they sent me around looking for a store that would do the repairs for free...negating to tell me that they don't exist in this province.
I finally gave in and paid the deposit and whatnot, and when the manufacturer came back saying it was a defect, they gave me a new phone (same model) and Telus credited my account to make up for the $300.00 in random fees. Two months later, the same thing happened with the new phone. I guess I just happened to get two lemons in a row, and Telus didn't learn from the first time around. They first claimed it was water damaged and refused to do anything, saying they only provide the services and are not responsible for the hardware.
I reminded then that because of the faulty hardware that they are selling, with the Telus logo on it, nonetheless, that I have been unable to use about 60% of the features that I am paying for. They tried to convince me that they don't make as much money as most people think, that they take a loss by selling the phone for so little on a three year contract...
I was majorly unimpressed by how they consistently jerked me around. I am even moreso unimpressed because of the fact that they weren't jerking me around maliciously, they actually are *that* incompetent. -
Review from Jack P.
Vancouver, BC
12/30/2010
i switched to telus from shaw after receiving a tv-internet-homephone bundled special from telus that was too good to pass up ($45/month for all 3!). Not only is my internet faster but the HD TV channel selection and quality are far, far better than Shaw. I am extremely happy with telus and the price. they had a hard time finding the promo code for the package, though, so if you ask for it insist you got the post-card sized offer in the mail but you threw it out by accident. I think it was called a customer conversion promotion and you have to call telus TV (not internet or phone) to get it.
