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Swan Laundry Drycleaning
Category: Local Services Dry Cleaning & Laundry Dry Cleaning & Laundry [Edit]
1352 Burrard StVancouver, BC V6Z 2B7
Neighbourhood: Downtown
(604) 684-0323
- Price Range:
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$$$$
- Accepts Credit Cards:
- Yes
11 reviews for Swan Laundry Drycleaning
11 reviews in English
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Review from Emily-Anne P.
Vancouver, BC
4/13/2012 1 Check-in Here
You know, I would rather deal with a life threatening wound than take my precious clothing to a dry cleaner.
It seems impractical to store up my items and take them back to the Island with me, so I had to branch out and new dry cleaner.
After seeing Crystal and Robin's reviews I figured, this place can't be all that bad.
Now I have a number of gorgeous Betsey Johnson dresses that all need to have a trip in to the dry cleaner, but I'm not just going drop my babies off and hope for the best. So I took in a selection of items, polyester, silk, cotton and dropped them off.
I picked them up two days later and am pretty impressed, they did a great job and at about $10 an item that's not bad at all. My silk shirts looked great, dress was impecable.
I'm not sure I'm ready to jump up to the Vera and Betsey but I'll work my way there and I think Swan will be where I keep trying. -
Review from Carmen C.
2/23/2012
Swan Laundry has a great environment
The people there are about the friendliest that you'll ever encounter working at a laundromat.
**Keep in mind that this is a drop off service. You can't actually do the laundry yourself**
My clothes came out smelling AMAZING, folded neatly and placed in a large pink bag. I Looooved it! The people working there even helped me load my finished laundry into my car. It all sounds so awesome, right?
Well here's the down-side.... for just a little over 2 loads of laundry, plus 3 items dry cleaned (2 shirts and a dress)... the bill came out to just under $135.
:O!!!!!!
I almost gagged when they told me what my total cost was. I asked them to calculate it again, and to show me how they were billing me, and sure enough, astronomical charges!!!!
While you know you're laundry is going to come out fresh and clean, it's just not worth that much cash.
Ah well.
**Sigh**
Back to the semi-questionable laundromats I go... -
Review from Keira-Anne M.
Vancouver, BC
11/14/2011
Like most people, I'm particular about where I take my drycleaning. I picked Swan Laundry based on Google reviews, not Yelp reviews. I had to bring in my wool Marc Jacobs coat for drycleaning, so I was nervous about how well it would be taken care of.
I was impressed by Swan the minute I walked in the door. The bubbly, pink exterior continues throughout Swan. Sweet-smelling laundry, pink ribbons on clothing bundles and friendly service are part of the package.
I picked up my coat a few days later at the promised time and date. The coat was cleaner than clean but, unfortunately, the drycleaning machine ripped off a hanger chain detail near the tag of the coat. Two frayed red threads were left where the delicate chain had been. I didn't even notice until I got the coat home.
I guess you always take a risk in dropping off your drycleaning somewhere. While I'm overall happy with Swan's service, just be aware that nothing is ever entirely safe. -
Review from Robin M.
5/24/2011
Could they be any sweeter?? Swan is, if not the best, most certainly the friendliest dry cleaner in all of Vancouver.
I've dropped off countless way-too-expensive tops and dresses at Swan -- with much hesitation each time, I may add -- only to get them back in perfect, stainless condition. Phew!
Quick, reliable, friendly. Yes! -
Review from Peter S.
Updated - 5/4/2011
Swan is still the best in town!
I sent in my favourite pair of jeans last month because I had put my foot through the knee.
Thankfully, they have the sweetest hook-up with a ninja seamstress that works magic on expensive denim.
Turn around time was a few extra days than usual (it was over a long weekend), but my jeans came back with new knees, and a new ass!
The price of fixing them was totally worth it, as they've been with me for three years. I expect a couple more after their visit to Swan.
Still the most convenient location, with the friendliest staff.
Walk in with a smile and you'll be amazed how well people treat you!1 Previous Review: Show all »
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1/18/2011
Huh...
Is that red wine, beer, or blood? Or a mixture of all three on my favorite pants.
What the hell… Read more »
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Review from Rich E.
Updated - 9/21/2011
Jack is the best!!
1 Previous Review: Show all »
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9/1/2011
Unlike many other major cities, Vancouver does not have an abundance of drop-off laundry service.… Read more »
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Review from Crystal H.
Vancouver, BC
If my Betsy Johnson dress could speak, she would say, "Thank You for taking the wrinkles and party dance demons outta my silkiness!"
This is the friendliest dry cleaner I think I've ever met. We chatted and I think she even hugged me at one point.
If you're someone who hates doing their laundry - they have drop off service and they work with a bunch of downtown hotels. So if you're visiting, check to see if your hotel works with them.
You'll know your clothes will be handled with tender loving care.Listed in: Favourite Vancouver…, Condo Living in Vancouver
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Review from graham r.
9/24/2010
This place couldn't stick to the schedule they gave me for picking up.
and their window display is offensive to my eyes. -
Review from Darien C.
BC
You'd think by the flamboyant exterior that Swan Laundry was on Davie, not so. This tiny business is quick and courteous. I must admit that I don't have a ton of dry cleaning needs, but when I do this is my local spot. One nice feature is that you can't miss the place. Factor this with the Great Wall as places visible from space.
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Review from Elaine B.
Vancouver, BC
5/28/2010
Overall, I received poor service, my garment was not ready when it was supposed to be, and it was not clean when I did receive it.
On a Saturday afternoon, I dropped off my very dear jacket. As is customary with most drycleaners, I pointed out that I had a stain; I had a bottle of hairspray break open on it. The girl working wrote me a ticket with a pickup time of Tuesday at 4:30pm.
I was unable to make it on Tuesday, so I went in the following day at around 3pm. This time, the owner was working. She was unable to find my jacket, whereupon she asked "did you have a stain"? She said, " WELL. stains need an extra day". This was not explained to me when I dropped my jacket off. I was about to leave for a week long trip and she did, in fact, get an extra day; the jacket was due Tuesday afternoon and it was now Wednesday afternoon. The remaining interaction was full of attitude - she offered to "educate" me on the finer points of picking up drycleaning ("honey, let me educate you here, stains take an extra day") to discussing how she didn't want to fire her employee for giving me the wrong pickup time. When I asked if it would be alright if I picked up the garment after my trip, she couldn't just say yes. She had to say how she's the nicest cleaner in the city compared to "these Asian drycleaners who will throw your things out". For the record, I didn't ever bring up or suggest that she fire her employee; I genuinely don't know how she jumped to that conclusion. I found her attitude incredibly offensive and patronizing on all fronts. Taking some responsibility, a simple apology, and a discount would have sufficed.
After my trip, I went to get it over with (please note that she is a Caucasian lady doing a stereotypical Chinese accent). She explained, "Well, I was speaking with my stain guy and he said 'ooohhhhh....velly baaahhd stain...it esmell elike deh ancient Chinese heerrbal, smell vellly bahhd'. He would know, he's Korean". I was stunned. She also let me know that working on this jacket was some sort of favour from this stain guy. She kept going on and on about how it was a velly bad stain, as if it were some excuse. Lady, it was Aveda hairspray and save your weird, racist commentary please.
The whole interaction felt far too personal for something as simple as picking up drycleaning.
When I went to pay, she offered to just give me the jacket. But then, THEN, she absolutely had to finish with this cherry on my quiet rage sundae: "I sense you are very angry still. I hope you pass on this forgiveness to someone else". WTF???
Though I did get my jacket for free, I would have rather paid for the service than to have such a poor experience. Also, the jacket was still crunchy from the ancient Chinese hairspray. -
Review from Michelle Z.
8/7/2009
I recently used Swan Dry Cleaning and was extremely disappointed. I tried Swan because of the reviews on Yelp and when I arrived, I really liked my initial impression with the quirky pink branding. Unfortunately, the rest of my experience was a huge disappointment.
First, the girl that greeted me was not friendly and her customer service attitudes certainly did not match the happy, fun branding outside.
Second, they ruined my favorite black dress. I had dry cleaned the dress multiple times before with no issues. After taking it to Swan, it came back faded and washed out. I was so disappointed.
Finally, when I saw my bill total, I was stunned so I asked the girl, who turned out to be the manager, to break out my bill by line item (it was a big order). She did that and it turns out she had overcharged me by 5%.
I am looking for a good quality, affordable dry cleaner in Vancouver and unfortunately Swan is not it. I won't be back and certainly can not recommend it to anyone based on my experience.
