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5 reviews for Sundial Boutique Hotel
All Reviews
I booked a room for one night in March through Expedia. We stayed at a condo the previous two nights and then wanted to move our car closer to the hotel before we hit the mountain for the day. The girl at the front desk let us check in at 10 am and gave us a parking pass and tickets for free drinks at Black's Pub for later in the day. We got to move our car underground and then walk right to the gondolas which are just steps away.
At the end of the day we came up to our room and it is gorgeous. Fireplace that turns on with a switch, heated tiles on the bathroom floor, and we really enjoyed the rooftop hot tub. For around $240 on Expedia, this is an amazing deal in Whistler. Parking is $21, which is about average for the town and probably cheap being soooo close to the slopes.
Stayed in the summer, great rates for the suite. Hot tub on the deck, right in the middle of the action.
Overall very happy with the stay.
We recently stayed there and have no complaints about our room. Its a good location and a decent room set up.
But their cancelation policy is no good. We prepaid for 4 nights. 25 days before our trip, I tried to cancel the reservations due to changes in our plans and schedule. They were completely not ready to work with us. No cancellation within 30 day policy. That is dissappointing. Fair enough, it is the stated policy on the website. But disappointing none-the-less. I never got a chance to talk to the manager - the folks at the front desk promised me that he would return my call but never did. We ended up staying 2 nights and eating the 2 nights. Again, we tried for a refund or even just a credit for a future stay but no-one at the hotel was willing to entertain our request.
Policy is policy but so is customer service. I live in Seattle and ski Whistler a lot. I would rather stay at a hotel that is willing to work with their guests a bit more.
I personally didn't stay at the Sundial (I was staying at a cabin nearby); however, my friends were staying there and the experience was great. The rooms were so large and having the full sized kitchens made breakfast much easier (and cheaper) than scrambling together to find a place to eat.
The location was also perfect. Right at the base of the slopes. Made it easy to walk...anywhere! When your hotel is that close....it's so handy! Another bonus - big rooms make it easy to split the cost amongst a group!
Excellent friendly helpful service. Great location. Superb beds and classy decor. Will definitely stay here when we come back to Whistler.
