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St. Regis Hotel
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
602 Dunsmuir StVancouver, BC V6B 1Y6
Neighbourhood: Downtown
(604) 681-1135
- Hours:
Mon-Sun 12 am - 12 pm
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Free
16 reviews for St. Regis Hotel
16 reviews in English
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Review from Debbie W.
12/30/2011
We enjoyed a two night stay at the St. Regis in December 2011 for our 35th wedding anniversary. Our room included a separate livingroom and flat screen tvs in both that room and the bedroom area, which included the most comfy king bed imaginable. We slept like royalty! Extra special touches included mints on our pillows, Figi water on our nightstands and always fresh apples in the lobby. For that special evening out, the large bathroom included lighting unlike most hotels which allowed you to go out in public, without worrying about flawed make-up. There was even a pull-out magnifying mirror for those visually impaired girls! The staff at the plated breakfast was very attentive and the food was just enough. Plus, I liked that there wre several choices for breakfast. Most of the front desk folks were very knowledgeable about the area's attraction, with the exception of one concierge who almost had us walking 7 minutes to a restaurant which was clearly 15 minutes away by cab. But, his directions were quickly overshadowed by his co-worker who steered us to the cab. One thing to be aware of is part of the hotel's green policy might impact the heat in the room. Our second night there was very cold in the room, even though the thermostat in the livingroom said 72. The heater in the bedroom didn't seem to work but later when I read the directions by the door, it stated that the front desk could adjust the heat remotely. (Wish I had read that earlier.) Other than that problem, our stay was 5-star! We would return in a heartbeat.
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Review from Lan G.
9/5/2011
We were here for a 2-day trip at Vancouver. I am very happy with our stay there. It has great location. It's 25-30 minutes walk to Stanley park, 20-25 minutes walk to Yaletown, 10 minutes walk to the lookout point, and 15 minutes walk to the Johnson st. shopping area. They offer free breakfast and it's not just a buffet but a nice sit-down meal. You can choose from a few of selections on the menu. It's quite nice. By the way, did I mention free wifi and free international calls!!!!! We love the hotel and definitely will choose it for our next visit!
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Review from Yuri A.
Vancouver, BC
My wife and I we the lucky recipients of a Holt Renfrew 'Shop and Stay' package, which including a night's stay in one of their executive suites. I'll let my wife review that 'shop' portion of the package and stick to the 'stay' part.
The St. Regis is everything a boutique hotel should be. The hotel is a perfect mix of a historic building and modern amenities. It has been beautifully appointed with close attention to nearly every detail. We loved the comfy king size bed enjoyed the soaker tub. The staff were friendly and attentive. Located in the heart of downtown, the location of the hotel is great for tourists and business travelers alike. The free use of the business center, including printers was a nice addition. We loved the complimentary long distance calls and were impressed by the complimentary full breakfast (including table service and omelets!).
The only room for improvement would be to improve the (admittedly free) wifi quality and perhaps consider a doorman to greet guests and help unload and direct cars, and/or even a valet parking service. -
Review from Anne R.
Vancouver, BC
6/14/2011 2 Check-ins Here
Our most recent stay at the St.Regis was lovely--gorgeous rooms, comfortable beds, delicious breakfast. We love the location of the hotel, as it's next door to major shopping and eating destinations. There is a liquor store underneath the hotel near the train station, and a great sports bar attached to the hotel. You can't really go wrong here...UNLESS service is your dealbreaker.
FOH staff here are not known for being engaging, or quite at the service level you'd see at a Four Seasons or Marriott. They certainly aren't mean, aside from one waitress in the breakfast area who we have now twice witnessed being rude to her perfectly competent kitchen staff. But a handful of staff who we have chatted with at the front desk do lack a certain grace, mindfulness and perhaps genuine interest in their hospitality positions.
But that's alright--again, this hotel is in a prime location, and the most important parts (location, room) were perfect. I must make mention of the hotel's General Manager, Jeremy, who should be the model for hospitality industry service, and if only his entire staff could be as caring, practiced and polished as he is, then we'd have a true 5 star boutique hotel here, with zero hesitations.
We will stay again, and we will suggest the St.Regis to colleagues, friends and family who are looking for a nice room in Vancouver. -
Review from Barb G.
6/18/2010
I am here at this hotel right now on a pleasure trip with a sister to this wonderful city.
It is my first stay at this hotel. I'm afraid I must take issue with the scathing review and one star from the lady who took issue with this St Regis not being related to the NYC St Regis.
What a ludicrous basis for a complaint, ie because she was confused! How is that their fault? She is almost implying they are " ripping off" the brand. Yelp I protest, take this foolish posting down!
This hotel originated the name in 1913 - not the other way around! They were the first such named hotel in north America, why in the world would
anyone blame them because of that? Lamest of reasons to give one star.
I have no stake in this place, but my stay here is superb so far. The GM
was so hands on, he actually went up to our room himself to expedite it's
readiness for us. He worked with us to streamline a goofy reservation
through an online Booker (tip , book direct, better rates, less hassle).
The same GM even gave my sister an iPad to use during our stay (I
already had mine along). Normally there will be a charge to use them
during your stay, but he did that due to some of the snafus we hit with
our booking company.
Upgraded us for a nominal fee, and everyone on staff has been so kind
and happy to help.
The location is really convenient. We came by train from Seattle and got
the sky train across the street from the train station, and a quick ride to
Granville station, which is almost next door. Wonderful to not have a car
here.
The room - we are in a queen suite - is modern and tasteful, in neutral
tones, flat screen tv in each room (quality of picture not the best though,
don't seem to have HD here). Nice quality bedding, sheets feel like high
thread count.
I am a stickler for odors with a keen sense of smell. This place is 100% nonsmoking, and is fresh as can be. (how places smell is so important, and distracting to me, I once left a vacation rental in Tuscany that I had prepaid a week for, forfeiting several hundred dollars, all because a German guest in a cottage below us prepared saurkraut and I could not even sleep a wink with that scent in the air.
I am here two days after 'miss confused', and there is nothing like she is describing going on.
Wifi is included, no extra fee, by the way.
The bathroom is nice with lighted swivel mirror, a nice extra. Good pressure in the shower and has a built in bench in the shower too. There is a bit of a gap at the bottom of the door so if you move the shower head around you can get water on the floor.
They give you a discount to an adjacent health club, and have an apparently amazing massage therapist who works in house (he was no available though).
I haven't had their breakfast yet but will report back on it.
The elevators are european style, small and narrow.
I really like the place, and there is everything close by, restaurants, drug stores, great shopping, etc. -
Review from Jill L.
6/15/2010
This St. Regis is NOT related to the glorious St. Regis hotel you are thinking of! How disappointed was I to find this out upon my arrival!
If you have ever stayed at a St. Regis you know they have impeccable service, amazing beds, and any amenity at your service.
While the name, logo, and typeface are the same... the concierge told me that apparently the St. Regis in Vancouver sells the rights to it's name/logo to the posh St. Regis chain I am familiar with.
The experience of the St. Regis Vancouver lived up to my complete disappointment!!! The staff could have cared less how heavy my bag was when I walked through the door. The elevator was so tiny... I actually felt claustrophobic! The room smelled pretty foul when I walked in... I actually had to buy room freshener during my 2 night stay! BUT the bed was probably the worst part. It definitely felt like a million people actually slept in it before me! The comforter had polyester fill and was not luxurious at all!
Had I known that this is not the 'real' St. Regis, I would have come in with lower expectations... but this hotel wouldn't have even met those!
I felt totally deceived! -
Review from Mia T.
9/13/2011
My stay at the St Regis Hotel was better than any hotel Ive stayed at ( Ive been to them all Super 8 to Fairmonts) The instant we walked in, we were greeted by the front desk, and our bags were whisked away, to our room while we checked in. When we got to our room, the gentleman who took our bags, showed us where everything was in our oom, and how to work the thermostat. The room itself was compact, but very clean, and nicely decorated. So many perks came with staying at the St Regis. An awesome breakfast at the restaurant downstairs. They have three options available to choose from, along with juices, coffee and tea. There are complimentary passes for the Steve Nash gym next door. FREE Fiji water in your room ( It was $6.50 for a litre of Evian at the Vancouver Fairmont I recently stayed at) free local/ long distance phone calls. The staff was always amazing when we needed help, and went above and beyond our expectations. Will definately stay here again!
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Review from Louise P.
3/8/2010
Had a three day stay in March 2010. After staying in giant condos in Whistler and the Pacific Palisades Hotel earlier in our visit, the king executive room at the St. Regis seemed really small. No fridge was the worst part. We filled up the sink with ice to keep drinks cold. We talked to the hotel about possibly paying to upgrade to a suite but we couldn't afford it. I thought it would have been nice of them to upgrade us for free since they told us they had suites open that no one was using, but they didn't offer. It was a little cold after the other places we stayed bended over backwards to hook us up.
The daytime desk guy was Benjamin who was awesome. He helped us unpack our car and bring everything upstairs. He also gave us great neighborhood recommendations. The older man working at night was a jerk. He acted very inconvenienced when I asked him to get my leftovers which Benjamin had put in the staff refrigerator during the day. He looked really upset to have to get up and help me.
They had a really cool looking deck in the wall to plug in our laptop to play movies on the TV, but no one at the front desk could figure out how to make it work. FAIL.
The free breakfast was really good and the waitress was very sweet and helpful. This was probably the best part of our stay - the breakfast and Benjamin. -
Review from Sara T.
5/5/2010
I celebrated my birthday here & was impressed by their site. The price is okay considering it's located in their downtown area. I'm from California, so I've never seen the hotel before, but I assumed it would be a larger hotel. The rooms are nice and spacious. They give you complimentary bottled water, which is cool because other hotels usually charge you $5-7 if you open their botttled water.
Parking is located walking distance from the hotel. You have to pay each day for parking, of course, but you can come and go as you please.
The staff was nice and helpful during our stay, offering suggestions on where to go and certain areas to avoid. -
Review from San F.
2/9/2010
It was good but not great! Almost perfect but missing some fine details. Had a stay here a little while ago for several days and everyone was nice and friendly but it just felt like a second rate hotel not a first rate hotel and chic and all. It had everything going for it but just some details were not perfect and felt odd. So unfortunately will have to give this place a 4 instead of a 5.
I loved the location, the decor but if they want to attract hip chic folks they just do a little more to spruce it up. It's my opinion and I'm usually used to perfection and this unfortunately did not feel like it. Maybe they are still working out the kinks but I like things to be perfect. -
Review from E C.
3/15/2010
Boutique Hotels are great.
Service is faster, rooms are more updated and the overall atmosphere is so much cozier.
Stay at the St Regis for 2 night while in Vancouver on a recent trip.
Parking anywhere in downtown is bad, but the parking spot exclusively for St Regis was right off the building. It was safe and heated, so the $25 a day charge was well worth it.
The choice for me to come back here on future trips would have to be the free breakfast for hotel guests.
This breakfast was not the typical free breakfast. Rather, it was a meal that one would pay $20 for at a nice hotel or diner.
Breakfast items included, bacon, sausage, eggs, bagels, potatoes, toast, homemade muffins, danishes...the list goes on.
The rooms were very clean and very updated. We had a room off the busy street and it was a bit noisy at times. However, this is downtown and is expected. The city noise added to the ambience. If you want quiet , stay in the suburbs. -
Review from S K.
6/1/2011
The hotel was outstanding in every respect. It's great to begin with a professional, quality breakfast. The rooms and facilities were superb. The staff were friendly. The only downside is the lack of a free gym (you can pay a discounted rate to use the gym in the next building).
Comment from Janet T. of St. Regis Hotel 9/13/2011
We now include gym passes in your rate...also free worldwide… More » -
Review from Marisa O.
2/21/2009
I would have said 4 1/2, but 5 is good too. I love how clean and modern this hotel is. It's beautiful, the staff is SO great. Friendly, entertaining, and accommodating. The only reason I would say less than five is because there is no bathtub. I love bathtubs on vacation. They also have a complimentary "continental" breakfast. "Continental" because they also give you the option of bacon and eggs with potatoes! Free. And a wonderful server to boot. It's a smaller hotel (boutique) and for awhile, we felt like we were the only guests there. Does it get any better than that?
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Review from Steve G.
Updated - 6/20/2010
Ah, OK, residential stairs being locked makes sense. I'm glad that there will be signs posted soon. I would definitely stay at the St. Regis again.
1 Previous Review: Show all »
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6/17/2010
It's a nice hotel, though the rooms could use refrigerators. The elevator is not very spacious… Read more »
Comment from Janet T. of St. Regis Hotel 6/19/2010
We are having signs posted on the doors leading to these… More » -
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Review from Jane A.
10/22/2009
This being our first trip to Vancouver and not knowing the city at all we just crossed our fingers that the room we prepaid online for would be a.) in a good location, and b.) clean and comfortable. Well lets say those expectations were exceedingly met.
The hotel itself we found to be perfect. Great location, awesome accommodating service, and a great room. We walked everywhere. Gastown is only a few blocks, Granville and Robson streets are not far. Totally comfy bed with great linens. It was lacking a tub but the rain shower head and awesome smelling products totally made up for it. Oh and the heated floors...thumbs up!
Another plus is that breakfast was included in the price of the room. Not just continental, full on cooked breakfast. Awesome perk.
I have to say that the service was spot on. I have not one complaint. They helped us with anything and everything. They totally made our stay very pleasurable.
To top it off the hotel also offers massage. This man is amazing! The space is so quaint and not a huge hotel spa which I liked. It seemed to fit to scale to the hotel. He worked miracles on my achy and stiff back.
Check out the St. Regis, it won't disappoint. I am almost hesitant to recommend it in fear that exposing this little gem It will make it too popular and expensive. I will definitely stay here again! -
Review from E J.
2/26/2011
Great location, and well-appointed space for a short stay - rooms are small, but extremely clean/newly renovated with lovely modern bathroom/shower, and comfy bed. Close to transit. Reception service was fine, if not more on the impersonal side. Added bonus was the full breakfast buffet with additional eggs/meat-to-order included in the rate! Would definitely stay here again, and recommend to our friends as well.
