Social Security

One would think that a government website would be flawlessly coded especially when it represents a federal agency. I will be brief.. If you access the Social Security website and wish to contact SS, the next page provides methods recommended. One is by calling, the next is by writing a letter and so on. (the following is one specific example of why I am writing this)

If you select the option of sending an email. it allows up to 5,000 words to explain the reason you are contacting them. Once you are done filling in your name, address and phone number along with your message, the message is then submitted. What happens next is the issue...

You receive an email confirmation from the SS website acknowledging receipt of your message. Your response is explaining that due to noting your SS number to identify yourself, it would not be safe for them to respond to you, therefore, you must either call..OR write a letter...

With all the times I have been on hold with these people, sometimes for an hour and 45 minutes+, or taking a number at an actual local office, and having to wait sometimes 2 hours.... they STILL give us the runaround with wasting time on their website... do they understand that our time is valuable also? Doesn't appear that way.

It's the best local office. Clean and well organized. The agents are friendly, patient and professional.

Came here twice this year. Both times were excruciating to wait in line.
Around 20-40 mins.
Both days were really hot.
Got a tan on my feet, got a nice floral tan from my Lace Toms. ON MY FEET!!

They check your bags before heading in.
Only 12 ppl inside at a time.
MASK REQUIRED!!
Inside was really cool and refreshing.
They allow you to use the restroom.
Seats blocked off with caution tape to be 6 ft apart.

I was with my mom (as we came here for her retirement and SSI)
Wanted to sit with her and an older guy employee reminded me 6 ft apart but if I must insist go ahead.
He was really funny and nice.

Once we got inside, you get a ticket from the booth.
And the wait wasn't that long. Around 5-10 mins we were called.
Did what we came to do and done and left.

First time we got a employee name Lee, she was really nice, informative, clear and quick.
Second time, another nice lady, don't know her name but she helped with our inquiries as we needed.

Wanted to replace my Card .. The process was straight forward . Did my application on line . Choose documents they require to present. That's it . Print your Number and show up at the facility.. Get a number and wait for your number to be called .. Not even 15mins . Showed my application number I did online and my CA DL and Birth Cert .. The person gave me a confirmation as to where their mailing it ...

My mom and dad came in on 4/21 at 11am and was turned away because the lady said they came in too late. Why have business hours posted when your staff can just decide where and when to do their job.

Very quick. Went for a replacement card change of name and address. John made my experience seamless! Thank you for the speedy service.

went around lunch time on a Thursday and it was so empty! I only had to wait about 10 mins and the appointment was quick.

This is the most efficient SS office you'll find. Service is friendly and efficient, and staff are knowledgeable and thorough.

The office opens at 9am and the line usually starts at 8:15-8:30. Expect 15-20 people ahead of you if you go right at 9am.

The security guard at this site is SO GOOD. He goes above and beyond, and he's alert and aware of all things. He controls the crowd and people flow into the office to ensure there's no overcrowding inside the office (hence the line outside).

THANK GOD for the wondeful bilingual security guard -- no doubt he is the key contributor of makes the experience at this office so pleasant.
I've had situations where (1) old folks were blasting their phone with TV shows (2) there were 2 patrons chatting up a storm LOUDLY, and (3) people were starting to take out their lunches and have a picnic! (no joke, bread, cheese, meat) ... all put to an immediate end by the wondeful security guard for the comfort of all other waiting patrons. Thank Goodness!!!

Once you're inside, go to 1 of the 2 kiosk and get a number, then wait to be called. I've waited as little as 10 mins and as long as 90-mins. SS service agents are specialists so they all do different things.. so your wait will depends on how crowded the day is and how many people are wanting the same service as you.

But once you're in front of the agent, they are thorough and knowledgeable. You will be helped if you have all documentation ready and complete.

Really, really appreciate this office and the excellent customer service. Once again, big shout out to the GREAT Asian security guard. Great Job!!!!

As this SSA office is near Chinatown and FiDi, parking can be a pain. We arrived around 1:40 on a Thursday without an appointment. Waiting room was full Pulled a number from the kiosk and waited. About 30 numbers to go. After about 1:20 we were called. Not too bad.

Had 3 issues to work through. The lady helping me apparently was in training as she had someone explaining what to do. Took about 45 minutes to do everything I needed to do.

The workers were real nice and thanked us for our patience with the trainee. No problem as long as everything was handled correctly. Definitely will come here instead of the other SF SSA offices.

Great staff and great services very helpful and detail to walk me through process and procedure. Made appointment for my paper work.